SUMMARY

*+ years of total experience in Information Technology and Insurance Domain

Excellent knowledge in various insurance business processes and have extensively worked on New Business, Underwriting, Policy Administration, Claims and Distribution implementations

Have exposure to all phases of Software Development Life Cycle with expertise in Requirement Gathering, Gap Analysis, Functional Specification, Testing, Design, Implementation, and Maintenance

Have rich experience in Analysis and Design using JAR, JAD, Work Break Down, Entity Relationship, Data Flow, Structure Chart, and Flow Chart documentation

Excellent investigative / listening skills; able to drill down to actual user requirements.

Practiced in clarifying business requirements, performing a gap analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs.

Rich experience in transforming business requirements to system requirements and creating artifacts like Functional Specification Document, Use Cases, High-Level Design Document, Root Cause Analysis Document, DCU Effort Estimation, Technical Specification Document, Coding, Unit Testing and Metrics information reports

Have hands on experience in Life Insurance Policy Admin System INGENIUM and Property and Casualty Insurance Admin System GUIDEWIRE (Policy Center, Billing Center and Claim Center)

Coordinate with business teams and raise Defects/Change Requests for all production issues, analyze root cause and assist in efficient resolution of all the issues

Strong understanding and experience in Waterfall and Agile/Scrum Software Development Methodologies

Excellent written and oral communication skills with the ability to communicate appropriately in business and technical situations at all levels.

Lead a team of designers and supported them with technical and functional assistance

Experience in onsite-offshore co-ordination

Imparted Business and Product knowledge to team members

AREAS OF EXPERTISE

Skills

Description

Experience

Primary Skills

Transforming Business Requirements to System Requirements and creating artifacts like Functional Specification Document, Use Cases, High-Level Design Document, Root Cause Analysis Document, DCU Effort Estimation, Technical Specification Document, Coding, Unit Testing and Metrics information reports

Support for System Integrated Testing & User Acceptance Testing

Expertise in INGENIUM, GUIDEWIRE, Elixir Distribution Management System, Newgen Omni-flow Workflow Management System

Coordinate and facilitate meetings and workshops

Liaising with Designers, QAs/Testers, Business Users and Project Management team

Regression and system testing. Test cases execution and track in (Quality center/ ALM)

Data extraction from admin systems using queries to support business users with data for analytics/report

Process Enforcement, Imparting Training

Conducting functional spec walkthrough to development and testing team

Project Tracking

Presentation and Communication Skills

5.6 years - BA

2.6 years – Production Support and Testing

Technical Skills

COBOL, DB2, Oracle, SQL, Rexx, HTML

8 years

Tools Used

Visio, PVCS, ReqPro, Quality Center, Service Now, JIRA, Toad, SQL Developer, DB Visualizer, Net Express, Putty, Guidewire Product Designer

8 years

Domain

Life Insurance

P & C Insurance

4+ years

3+ years

Certifications

Cognizant Certified Professional in Principles of Insurance: Life Health and Annuities certification

Cognizant Certified Professional in General Insurance

Cognizant Certified Professional in Insurance company Operations

Cognizant Certified Professional in Annuity principles and products

Cognizant Certified Professional in INGENIUM BUSINESS LEVEL

Cognizant Certified Professional in Guidewire Policy Center 7.0 Functional

Cognizant Certified Professional in Guidewire Billing Center 7.0 Functional

LOMA 280 - Principles of Insurance: Life Health and Annuities certification

INS21 – Property and Liability Insurance Principles

Management Skills

Working with Clients ; Coordination ; Communication and Presentation Skills ; Defect Tracking ; Change Management

5.6 years

Others

Knowledge Repository Creation and Management

Training the team, onboarding and induction knowledge sharing

TRAININGS

Requirements Management using Use Case

Effective Business Communication - Practitioner

Business Analysis – Introduction to Requirement analysis

Problem Solving and Decision Making

PROFESSIONAL EXPERIENCE

Organization: Cognizant Technology Solutions September 2011 – Present

Project: Mercury Insurance Group (US Property & Casualty Insurer) July 2013 – Present

Business System Analyst

To migrate products and policies from legacy policy admin system to Guidewire 8.0 policy admin system and enhance Guidewire to improve operational efficiency

Responsibilities include configuring enhancements to Guidewire Policy Center, Billing Center and Claim Center systems so as to accommodate Client’s new business requests

Actively involved throughout the lifecycle of the project analyzing Business Requirements, participating in Architecture Design and Building the new policy product workflow, Policy & Coverage Screens, Rating Engine & Business Rules

Coordinated with Project Management team, Business Users and Development team for Work-plan activities, Document Management, Scheduler tasks, Business Rules and PC & BC UI changes.

Analyzed complex systems requirements and existing business processes, information systems, and developed cost-effective information technology solutions.

Prepare data mapping documents for all lines of businesses for each state

Functional walkthrough to business users, QA, and Developers

Conducted quality-control tests and analysis results to ensure that software meets specified standards and end-user requirements. Ensured complex project requirements are executable, testable, complete and not ambiguous.

Assist the development team during the design phase by answering the functional queries

Organized social events to promote diversity and improve resource engagement

Lead the offshore team of designers located in India

Worked on following requirements/business processes in Guidewire,

Transactions - Submission, Quote, Renewal, Policy change, Cancellation, Reinstatement, Re-write, Claim Process, Exposures and Adjudication

Account Management - Account Summary, Create Accounts, Account Contacts, Account Locations, Account Work orders, Merge Accounts.

UI - Policy Information screen, Location Details, Vehicle information, Driver information, state information, auto symbols, modifiers and Claim File.

Policy Center to Billing Center Integration - Cancellation, rescind and reinstatement

Project: Manulife Financial, Japan September 2011 – July 2013

Techno-Functional Business Analyst

To automate the evaluation of disease and disease-related information in INGENIUM, which was manually underwritten before; and in addition, we introduced a day-time batch by enabling batch-online concurrency. With this solution auto issuance rate had gone to 70% from 30%

Prepare the Functional and Technical specification

Involved in coding for batch and online programs

Responsible for imparting Business knowledge and product knowledge to team members

Prepare high-level design document and provide walkthrough to technical consultants and receive sign-off

Handling change requests (CR) and FT/UAT Support

Involved in data migration support activities

Coordinate and act as a bridge between Designers and Testers

Responsible for perform Coding and Unit Testing

Organization: Sun Life India Service Centre August 2010 till September 2011

Sun Life Financial Inc. is a leading international financial services company known primarily as a life insurance company. Sun Life and its partners provide insurance, retirement and investment solutions for individuals and businesses around the world including Canada, the United States, the United Kingdom, Hong Kong, the Philippines, Japan, Indonesia, India, China, and Bermuda.

Test Engineer

Conduct BRD & Functional Design walk-through to Testers

Prepare Test Effort Estimation, Test Plan, Test Scenarios and Use Cases

Support Functional Test execution and User Acceptance Testing

Review Defect Cycle and Test Report

Prepare Weekly Dashboard and share with Project team

Organization: Max New York Life Insurance July 2008 till July 2010

Max New York Life Insurance Company Ltd. is a joint venture between Max India Limited, one of India's leading multi-business corporations and New York Life International, the international arm of New York Life, a Fortune 100 company. Max New York Life Insurance Company Ltd is dealing in Traditional, ULIP and health products

Production Support Executive

Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes

Carry out the functional/setup level analysis of the issues in production; from business users

Resolving production defects reported through Data/Code fixes within the specified SLA/TAT

Co-ordinate with BSA for new requirement gathering, analyzing, communicating & validating

Prepare Functional Specification Document (FSD) and conduct walk-through to Testers

EDUCATION

Bachelor of Technology (Major : Electronics and Communication Engineering)

VISA DETAILS

H1B: Valid till January 2021

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