SUMMARY
*+ years of total experience in Information Technology and Insurance Domain
Excellent knowledge in various insurance business processes and have extensively worked on New Business, Underwriting, Policy Administration, Claims and Distribution implementations
Have exposure to all phases of Software Development Life Cycle with expertise in Requirement Gathering, Gap Analysis, Functional Specification, Testing, Design, Implementation, and Maintenance
Have rich experience in Analysis and Design using JAR, JAD, Work Break Down, Entity Relationship, Data Flow, Structure Chart, and Flow Chart documentation
Excellent investigative / listening skills; able to drill down to actual user requirements.
Practiced in clarifying business requirements, performing a gap analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs.
Rich experience in transforming business requirements to system requirements and creating artifacts like Functional Specification Document, Use Cases, High-Level Design Document, Root Cause Analysis Document, DCU Effort Estimation, Technical Specification Document, Coding, Unit Testing and Metrics information reports
Have hands on experience in Life Insurance Policy Admin System INGENIUM and Property and Casualty Insurance Admin System GUIDEWIRE (Policy Center, Billing Center and Claim Center)
Coordinate with business teams and raise Defects/Change Requests for all production issues, analyze root cause and assist in efficient resolution of all the issues
Strong understanding and experience in Waterfall and Agile/Scrum Software Development Methodologies
Excellent written and oral communication skills with the ability to communicate appropriately in business and technical situations at all levels.
Lead a team of designers and supported them with technical and functional assistance
Experience in onsite-offshore co-ordination
Imparted Business and Product knowledge to team members
AREAS OF EXPERTISE
Skills
Description
Experience
Primary Skills
Transforming Business Requirements to System Requirements and creating artifacts like Functional Specification Document, Use Cases, High-Level Design Document, Root Cause Analysis Document, DCU Effort Estimation, Technical Specification Document, Coding, Unit Testing and Metrics information reports
Support for System Integrated Testing & User Acceptance Testing
Expertise in INGENIUM, GUIDEWIRE, Elixir Distribution Management System, Newgen Omni-flow Workflow Management System
Coordinate and facilitate meetings and workshops
Liaising with Designers, QAs/Testers, Business Users and Project Management team
Regression and system testing. Test cases execution and track in (Quality center/ ALM)
Data extraction from admin systems using queries to support business users with data for analytics/report
Process Enforcement, Imparting Training
Conducting functional spec walkthrough to development and testing team
Project Tracking
Presentation and Communication Skills
5.6 years - BA
2.6 years – Production Support and Testing
Technical Skills
COBOL, DB2, Oracle, SQL, Rexx, HTML
8 years
Tools Used
Visio, PVCS, ReqPro, Quality Center, Service Now, JIRA, Toad, SQL Developer, DB Visualizer, Net Express, Putty, Guidewire Product Designer
8 years
Domain
Life Insurance
P & C Insurance
4+ years
3+ years
Certifications
Cognizant Certified Professional in Principles of Insurance: Life Health and Annuities certification
Cognizant Certified Professional in General Insurance
Cognizant Certified Professional in Insurance company Operations
Cognizant Certified Professional in Annuity principles and products
Cognizant Certified Professional in INGENIUM BUSINESS LEVEL
Cognizant Certified Professional in Guidewire Policy Center 7.0 Functional
Cognizant Certified Professional in Guidewire Billing Center 7.0 Functional
LOMA 280 - Principles of Insurance: Life Health and Annuities certification
INS21 – Property and Liability Insurance Principles
Management Skills
Working with Clients ; Coordination ; Communication and Presentation Skills ; Defect Tracking ; Change Management
5.6 years
Others
Knowledge Repository Creation and Management
Training the team, onboarding and induction knowledge sharing
TRAININGS
Requirements Management using Use Case
Effective Business Communication - Practitioner
Business Analysis – Introduction to Requirement analysis
Problem Solving and Decision Making
PROFESSIONAL EXPERIENCE
Organization: Cognizant Technology Solutions September 2011 – Present
Project: Mercury Insurance Group (US Property & Casualty Insurer) July 2013 – Present
Business System Analyst
To migrate products and policies from legacy policy admin system to Guidewire 8.0 policy admin system and enhance Guidewire to improve operational efficiency
Responsibilities include configuring enhancements to Guidewire Policy Center, Billing Center and Claim Center systems so as to accommodate Client’s new business requests
Actively involved throughout the lifecycle of the project analyzing Business Requirements, participating in Architecture Design and Building the new policy product workflow, Policy & Coverage Screens, Rating Engine & Business Rules
Coordinated with Project Management team, Business Users and Development team for Work-plan activities, Document Management, Scheduler tasks, Business Rules and PC & BC UI changes.
Analyzed complex systems requirements and existing business processes, information systems, and developed cost-effective information technology solutions.
Prepare data mapping documents for all lines of businesses for each state
Functional walkthrough to business users, QA, and Developers
Conducted quality-control tests and analysis results to ensure that software meets specified standards and end-user requirements. Ensured complex project requirements are executable, testable, complete and not ambiguous.
Assist the development team during the design phase by answering the functional queries
Organized social events to promote diversity and improve resource engagement
Lead the offshore team of designers located in India
Worked on following requirements/business processes in Guidewire,
Transactions - Submission, Quote, Renewal, Policy change, Cancellation, Reinstatement, Re-write, Claim Process, Exposures and Adjudication
Account Management - Account Summary, Create Accounts, Account Contacts, Account Locations, Account Work orders, Merge Accounts.
UI - Policy Information screen, Location Details, Vehicle information, Driver information, state information, auto symbols, modifiers and Claim File.
Policy Center to Billing Center Integration - Cancellation, rescind and reinstatement
Project: Manulife Financial, Japan September 2011 – July 2013
Techno-Functional Business Analyst
To automate the evaluation of disease and disease-related information in INGENIUM, which was manually underwritten before; and in addition, we introduced a day-time batch by enabling batch-online concurrency. With this solution auto issuance rate had gone to 70% from 30%
Prepare the Functional and Technical specification
Involved in coding for batch and online programs
Responsible for imparting Business knowledge and product knowledge to team members
Prepare high-level design document and provide walkthrough to technical consultants and receive sign-off
Handling change requests (CR) and FT/UAT Support
Involved in data migration support activities
Coordinate and act as a bridge between Designers and Testers
Responsible for perform Coding and Unit Testing
Organization: Sun Life India Service Centre August 2010 till September 2011
Sun Life Financial Inc. is a leading international financial services company known primarily as a life insurance company. Sun Life and its partners provide insurance, retirement and investment solutions for individuals and businesses around the world including Canada, the United States, the United Kingdom, Hong Kong, the Philippines, Japan, Indonesia, India, China, and Bermuda.
Test Engineer
Conduct BRD & Functional Design walk-through to Testers
Prepare Test Effort Estimation, Test Plan, Test Scenarios and Use Cases
Support Functional Test execution and User Acceptance Testing
Review Defect Cycle and Test Report
Prepare Weekly Dashboard and share with Project team
Organization: Max New York Life Insurance July 2008 till July 2010
Max New York Life Insurance Company Ltd. is a joint venture between Max India Limited, one of India's leading multi-business corporations and New York Life International, the international arm of New York Life, a Fortune 100 company. Max New York Life Insurance Company Ltd is dealing in Traditional, ULIP and health products
Production Support Executive
Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes
Carry out the functional/setup level analysis of the issues in production; from business users
Resolving production defects reported through Data/Code fixes within the specified SLA/TAT
Co-ordinate with BSA for new requirement gathering, analyzing, communicating & validating
Prepare Functional Specification Document (FSD) and conduct walk-through to Testers
EDUCATION
Bachelor of Technology (Major : Electronics and Communication Engineering)
VISA DETAILS
H1B: Valid till January 2021