Customer Service Manager

***** **** **** **** - *******, Texas ***** - 713-***-**** - *******.*****@*****.***

Jared R. Dupas

OBJECTIVE

To become a vital part of an organization whereby I actively contribute to promoting company goals.

SUMMARY

A talented service industry professional with a strong track record for team building, and helping transform underperforming units into profit making concepts. Confident with a passion for guest connection, coaching team members and exceeding restaurant expectations.

•Great Communication Skills

•Leader & Team Player

•High Work Ethic

•Displays Character & Integrity

•Sets High Standards for Excellence

•Passionate about Customer Service

•Professional Operations Manager

•Demonstrates Team Orientation

•Connects and Engages with Others

EMPLOYMENT HISTORY

Wild Wing Café 06/2016-Current

Server

•Providing prompt service to all guest.

•Being responsible for guest who are drinking and making sure they're not over served.

•Handling large amounts of cash.

Kitchen Expo

•Calling out all food orders to cooks on the line.

•Making sure all orders are cooked thoroughly and served in a timely manner

•Ensuring all plates meet presentation requirements.

•Troubleshooting any guest issues involving their order.

RA Sushi 10/2015-06/2016

Assistant Manager

•Managed all FOH employees.

•Ordering and receiving all Disposables, liquor and merchandise.

•Trained all FOH personnel to be more efficient and providing attentive genuine service.

•Upheld all Core Values and the Omotenashi promise of a flawless dining experience.

•Handled all invoice and coding for weekly corporate packages.

•Scheduled all FOH employees according to Labor Performa and forecasting.

•TABC certified

•Serve safe food handlers and alcohol certified.

•Maintained all labor requirements and a 20% food cost.

•Successfully led all team members to the #1 ranking in the nation for Guest Satisfaction Surveys

Pronto Cucicino

08/2014 – 10/2015

Management Team(Assistant General Manager & General Manager)

• Managed all FOH and BOH employees.

• Ordering and Receiving for all Sysco, produce, dry goods, small wares and chemicals.

• Hiring, training and scheduling for all FOH and BOH employees.

• Entered and maintained invoices for all deliveries received into Microsoft Excel spread sheets.

• Maintained food cost and labor percentage based upon volume and owners request.

• Trained in Focus and Aloha POS systems.

• ServeSafe and TABC certified.

Palazzo Trattoria 10/2013- 07/2014

Management Team (BOH,FOH)

•All important ordering and receiving as well as invoice and house account organization.

•Managing labor effectively and floor planning to the expected volume.

•Planning future orders, caterings and deliveries.

•Conducts all FOH interviews and makes final decision on future employees

•Team leader and head of morale building

•Representative of the brand

•All small and large cash handling.

•Manager meeting coordinator.

•Ensures proper training and cross training for all hourly positions FOH and BOH.

RED LOBSTER, HOUSTON, TEXAS 03/2006 – 08/2013

(Various positions)

Service & Hiring Manager

12/2011 - 08/2013

•Consistently working and living by the Company’s Core Values.

•Implements all required security standards.

•Managing all activities in the dining room, lobby, and bar to ensure each guest experience is special and memorable.

•Builds the passion within each team member while holding all accountable for performance standards.

•Manages Service Team promoting volume production, eliminating waiting/standing lines and business decline.

•Efficient handling of major cash including cost transfers, cash drops, safe and registrar balancing and Armor Car pick-ups.

•Ensures proper training and cross training for all hourly positions.

•Effectively conducts new hire interviews and placement of new employees.

•Receives and orders all produce and small wares.

Service Professional\Culinary Professional

08/2011 – 12/2011

•Reinforced company standards with employees.

•Adhered to and supported all safety, sanitation and security standards.

•Accepted and checked all deliveries.

•Checked in employees to ensure they were ready for their shift, including appearance standards.

•Supported employees in performing with excellence throughout their shift by coaching, addressing questions/concerns, and handling difficult guest or employee situations.

•Connected with guests to ensure positive guest experiences.

•Practiced effective guest recovery, when required.

•Conducted pre-meal checks.

•Checked progress of culinary production.

•Monitored the alley during high volume to ensure food quality and presentation.

•Performed duties of troubleshooter implementing solutions when culinary issues existed.

Server & Trainer

03/2006 – 08/2011

•Provided excellent customer service to all guest.

•Efficiently handled money and assured orders were returned promptly.

•Became a Certified Trainer.

•Assisted in training other new hires.

•Trained to become a Bartender as well as attained goal of becoming a Service Professional.

EDUCATION

East Texas Baptist University, Marshall Texas, August, 2007; Completed General Studies

Texas A & M University, Kingsville, Texas, August, 2011; Completed General Studies

REFERENCES AVAILABLE UPON REQUEST

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