Customer Service Technician

*** ******* *****

Anderson, SC *****

Phone: 864-***-****

********@*****.***

SUMMARY

A solution oriented and performance driven analyitcal supervisor with extensive knowledge in the field of electronics/mechanics. Detail-orriented and effcient in leading shippng and recieving operations. Looking to utilize my knowledge and skills in a reowned oragnization.

EDUCATION

ECPI UNIVERSITY Columbia, SC

Associates of Applied Science Degree

Electronic Engineer Technology January 2014 – July 2015

Cumulative GPA: 3.29/4.0

Honors and Awards: Deans List (Spring 2014 - Fall 2015)

WORK EXPERIENCE

Kemet Electronics (Contract) Simpsonville, SC

Electronic Lab Test Technician August 2016 – Janurary 2017

Run and track experiment/batches as outlined by Engineer and tack daily progresss.

Maintain daily laboratory notebook records, including instrument logbook, standard preperation logbook, and instrument maintenance record.

Prepared appropriate standards to ensue compliant data.

Tested capacitors with applied voltage, humidity, temperature, and pressure chambers.

Prepared, processed and tested various capacitor batches of prototype materials formulations using process/test equipment.

LG Electronics Atlanta, GA

Commercial Service Technician June 2016 - August 2016

Ensured delivery of superior troubleshoot and maintenance of various product displays.

Provided word class customer service to all size commercial setting.

Nayosa Inc. Anderson, SC

Site Manager June 2009 - April 2016

Imparted trainings and supervised a team of up to 6 staff.

Ensured oversight on necessary engineering activites to maintain the highest levels of quality at equipments.

Collaborated with other managers to established continuous methodology in key areas of service.

Administered an employee incentive system to reduce the turnover rate by 25%.

Drove full compliance with safety codes and internal PG&E and DHEC standards.

Designed and analzyed daily spreadsheet reports to maximize profitablilty and reduce costs.

Canon Solutions America Columbia, SC Digital Field Service Technician August 2014 – March 2015

On-site service of canon’s networked digital imaging products and systems including: black & white and color printers and copiers; facsimile equipment, document management solutions and related software.

Organized workload, allocating tasks on a daily basis.

Attended seminars, meetings, trainings and conferences to gather required information and knowledge.

ACTIVITES

I.T. Club Leadership Columbia, SC

Secretary July 2014 - June 2015

Big Brothers and Sisters Volunteer Program Anderson, SC

SKILLS, INTERESTS & LANGUAGES

Technical/IT Skills: Windows XP, Vista, 7 and 8 Operating Systems; Mac OSX Operating Systems; Microsoft Office (Word, PowerPoint, Excel Access, Outlook); AutoCAD; Java; Interpreting Schematics and Wire Diagram; Soldering; Troubleshooting; Management

Languages: HINDI: Advanced; GUJURATI: Advanced

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