Customer Service Human Resource

Jaime Brechtel

*** *** ********* **.

Falkville, Al 35622

Cell: 256-***-****

Email: **************@*****.***

U.S. Citizen

SSN: 9977

PROFILE: Honors graduate with a Bachelor’s of Science degree in Human Resource Management from Athens State University. Self-motivated, mature, focused, detail oriented, diverse individual with proven ability to evaluate need, develop plan, and initiate strategy. Experience in clear and effective business communication. Well organized and thorough in researching information. Enjoy working as a team member as well as independently. Strong problem solving, customer service, and time management skills. Experience with evaluating training and development needs of subordinates and locating training/ coaching opportunities.

EDUCATION:

Bachelor of Science (BS); Human Resource Management; Athens State University; Summa Cum Laude, GPA 3.90 Graduation Date: 12/06/2014

-President’s List/ Provost’s List all semesters

-Invited to Delta Mu Delta honor society

Associates (AS); Business Administration; Calhoun Community College; GPA 4.0 Graduation Date: 08/06/2012

-President’s List, all semesters

WORK EXPERIENCE:

BUSINESS DEVELOPMENT/ CUSTOMER SERVICE, MARTIN FARMS: 03/2012-Present- 339 Hills Chapel Rd. Falkville, Al 35622, Owner/ Supervisor Richard Martin, 256-***-****

DUTIES:

Serve as Business Development Coordinator and Customer Service Manager for Martin Farms. Martin Farms is a small business that specializes in inventory control and managing excess and obsolete materials for various companies and manufacturing facilities. Research incoming inventory and determine channel of disposition that will result in largest profit margin. Develop proper item descriptions and financial findings. Contact various brokers and or list items on eBay. Maintain eBay store of approximately 1000 items. Mange inventory warehouse. Correspond via email and phone with all customers regarding payments and or issues. Package and ship items daily ensuring that all regulations are enforced. Prepare sales/expense reports and collaborate with CEO/ Owner weekly regarding all activity.

-Increased revenues over 38% in one year

ACCOUNTS RECIEVABLE CLERK, ARAMARK UNIFORM SERVICES: 03/2009-02/2012-

201 4th St. Decatur, Al 35601, Controller/ Supervisor Melinda Smith, 256-***-****

DUTIES:

Collect payments daily and post to proper account. Apply said payment to proper invoice. Maintain compliance with Sarbanes Oxley act. Research any discrepancies with payments and invoices and communicate findings with customers via phone, email, and letters. Create and send credit and or debit memos, invoice correction letters, and other various documents as needed. Collaborate with district managers on problem accounts and develop strategies to resolve delinquent accounts.

ACCOUNTING OFFICE MANAGER, WAL-MART SUPER CENTER: 03/2001-06/2006

1201 Hwy 31 NW Hartselle, Al 35640, Personnel/ Supervisor Jennifer Woods, 256-***-****

DUTIES:

Perform performance evaluations, scheduling, and workflow plans for six accounting office subordinates. Count down all registers and process several deposits daily, manage money supply. Prepare daily financial reports and paperwork and collaborate with management team daily regarding any discrepancies and or training opportunities. Reconcile bank statements and general journals monthly. Conduct monthly meetings with Customer Service Managers and cashiers regarding new procedures and or training opportunities. Assist salaried management on coaching cashiers with register discrepancies. Assist personnel department with payroll, scheduling, and training. Member of STAR auditing team, performed audits on other accounting office practices within the district.

-Member of “Accident Free” Safety Team

-Received “Exceeds Expectations” on all performance evaluations

-Awarded 27 “Great Job” buttons

-Received 3 “Merit” raises due to performance

KEY PROFICIENCIES INCLUDE:

-Word, Excel, & PowerPoint proficient

-Computer Savvy

-Customer Service skills

-General Office skills

-Communication skills

-People skills

-Bookkeeping/ Accounting

-Report Preparation/ Editing skills

-Marketing/Sales

- Ability to Learn & Adapt Quickly

-Organization skills

-High level of Integrity

-Team Player

-Problem Solver

-Detail Oriented

- Ability to maintain Confidentiality

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