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Customer Service Medical

Chicago, Illinois, 60608, United States
January 20, 2017

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Ashley Guizar 773-***-****

**** * **** ** ******* IL 60608

Objective : To obtain a position that offers opportunities for growth and career development that will utilize my organizational and communication skills.

Education: August 2004 to May 2008 Evergreen Park High School G.P.A: 3.18/4.0

August 2013 to January 2014 IADT G.P.A 4.0

Qualification Profile:

Dynamic, visionary, and team-oriented professional with outstanding communication skills; articulate in person and in writing

Exceptionally creative with effective organizational abilities, interpersonal skills and a strong operational spirit

Understanding of various systems, HCV, CHA and HUD Forms and programs. Strong knowledge of the insurance and housing industry and terminology

Work Experience:

February 2014 to January 2015 NanMcKay 60 E Van Buren Chicago, IL 60605 Certified Housing Choice Voucher Specialist

Process HUD 50058 form to enable the Housing Urban Development to project program costs

Interview and meet with HCV participants to calculate household income and reexamine eligibility annually

Respond and follow up with CHA owners regarding rent determination, HAP contracts, HQS Inspections

Follow program hierarchy for verification of income, disability, child support, medical expenses etc

Feb 2010 to April 2012 Secure EDI Health Group. 20 S Clark Chicago, IL 60603

Claims Clerical Support

Correspond and act as a liaison for our client American Medical Life Insurance

Sorting American Medical Life mail i.e claims, checks etc for different third party associates

Picking Up, administering and scanning of medical professional and institutional claims

Responsible for routing corresponding images to the correct TPA for American Medical Life members

Routing W-9 Forms and Tax Information from different providers to the assigned TPA

April 2008 to May 2009 AXA Assistance USA, Inc. 122 S Michigan Ave Chicago, IL 60603

Claims Administrative Assistant (December 2008 to May 2009)

Correspond and act as a liaison with other AXA offices to provide claims status

Proactively follow-up the “action case correspondence” next steps for United Kingdom and Germany

Prepare weekly and monthly claims, subrogation and various ad-hoc reports

Prepare order numbers for International claims submitted to the accounting department

Medical Desk (June 2008 to August 2008)

Provide excellent follow-up and customer service to providers, requesting additional medical data

Responsible for the creation of wage analysis for RN’s within the medical department

Information Technology Intern (April 2008 to May 2008)

Composed country destination reports

Gathered data and uploaded destination reports into various client websites

Computer Skills

Operating Systems- Windows 10/XP/Vista

Word processing-Microsoft Word, Microsoft Works, Word Perfect

Email- Lotus Notes, Outlook, Outlook Express

Spreadsheet & Pivot Tables- Microsoft Excel

Graphics- Microsoft PowerPoint /Adobe Photoshop CS6

Internet Explorer / Google Chrome / Safari / Yardi / CHA Portal / EIV / Sharepoint / Screening Reports

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