ALISON BLACK
**** ********** **. *******, ** ****0
**********@*****.*** • Phone: 407-***-****
Operations-Retail Leader
High energy, motivated, and self-accountable servant leader with an emphasis on building relationships and leadership development. Top performer in P&L, budgeting, capital allocation, new store openings and store operations. Excels in growth oriented and collaborative environments through the assembly of high performing management teams.
Core competencies:
CAREER HIGHLIGHTS
Public Storage
Regional Vice President, 2009-2016
Senior District Manager, 2009-2009
■ Achieved Region of the year 2015 by leading District and Property Manager teams to excel at all company metrics - occupancy and revenue growth, delinquency management, reservation conversion, and expense reduction.
■ Led the company in top line revenue increases with gains of 5-9% each year by building a customer centric and sales culture.
■ Created a high-performance and talent exporting organization, promoting 5 District Managers to Senior District Managers, 2 Senior District Managers to Regional Vice President, and exporting 2 District Managers to partner regions.
■ Expanded the Central Florida Market from 40 to 63 properties via 5 successful acquisitions through strategic planning, meeting stringent deadlines, leveraging corporate partnerships, and operational follow-up
■ Reduced litigation expenses through strict legal compliance and successful negotiations with affected customers.
District Manager, 2003-2009
■ Recognized as District Manager of the Year in 2003 and 2009 after successfully leading 3 different and diverse districts to achieve best in class results.
■ Reduced front line employee turnover from 70% to 30% by identifying and hiring the right talent, setting them up for success with extensive shoulder to shoulder training and clear expectations, and coaching for performance.
■ Increased occupancy and revenue each year in each market by driving outstanding guest experience through consistent process execution and standards.
Logistics Manager - Pick-up and Delivery, 1997-2003
■ Built specialized start-up transportation division from the ground up by prioritizing the hiring of key personnel and developing standard operating processes and procedures.
■ Achieved company leading revenue and profitability growth by reducing turnover, successful managing inventory, executing safety and compliance processes, and mitigating loss. UPS - Operations Supervisor/ IE Operations, 1993-1997
■ Managing driver teams and high productivity levels to control payroll cost and maximize production.
• Associate Engagement
• Guest Satisfaction
• Talent Acquisition
• Operations Leadership
• Competitive
• Financial Analysis and
Budgeting
• Strategic Planning
• Retail and Muti-Unit
Management
• Leadership Development
• Acquisitions
• Performance Management
• Clear written and verbal
communicator
EDUCATION
Daytona State - University of Central Florida
• Associates Degree
VOLUNTEER COMMUNITY LEADERSHIP: ROCKY MOUNTAIN ELK FOUNDATION 2004-2009 Central Florida Chapter Chairman 2004-2009
• 200–500 guest experience - Full scope banquet fund raiser
• On line ticketing - sales and collection and guest recruitment
• Fund raising through state held events
• Product donations through vendors and building relationships with local retailers
• Volunteer work force through recruitment
• Budgeting of food vendor and hall rental to maximize bottom line donations and sales.
• Organized and conducted: live auction, silent auction and other raffle games and activities to generate sales for organization.
• Attained donated profits ranging from: 30,000.00 to a maximum of 80,000.00 each year