Customer Service Manager

GEORGE T. DOHERTY

Cell: 404-***-****

*****************@*****.***

SUMMARY

Operations Management

Strategic Planning / Resource allocation and Optimization / Process Improvements / Relationship Management

Coaching and Mentoring / Staff Development

An experienced and proven operations leader, skilled in communications, employee development and team building, proven ability to analyze warehouse operations and growth opportunities, provide strategic and Tactical solutions that improve performance and efficiency while reducing costs. Expertise in Logistics and 3 PL Distribution Centers, CEIL Warehouse Management System, staff development, Warehouse Operations Management, and Departmental coordination. A results oriented individual who demonstrates sound business judgment along with performing well developed planning, and leadership expertise in problem resolution, policies and procedures.

Established a 30+ year International record of career growth within the field of Logistics, start-up/distribution, operations management and Logistic Management, Skilled at ensuring maximum utilization of Personnel, Equipment and Carriers Successes include: coordinating all phases of distribution operations; in-bound material storage/utilization, inventory control, demand planning, shipping/receiving operations, quality control, warehousing and improving the flow and efficiency of facility operations, streamlining procedures, and increasing overall productivity of personnel and the timely/cost efficient delivery of demanded inventory.

Operations and Management Strengths:

•Process Redesign / Change Management

•Project and Operations Oversight

•Cost Analysis and Reporting

•Policy and Procedure development

•Risk Management / Quality Control

•Team Building and Retention Initiatives

•Weekly, Monthly, Quarterly and Yearly Financials

PROFESSIONAL EXPERIENCE

One Step Logistics

10/2016 – Present

Georgia

Operations Manager Distribution (Managing 22+ personnel)

Overseeing all operation functions of a 100,000 square ft. facility; 1 operating shift. Oversee and responsible for the successful day to day execution of the operational plans.

Responsibilities

•Maintain communication with all warehouses to ensure requests for service are timely

•Utilize systems to track warehouse performance and provide feedback related to performance in a timely manner

•Provide daily feedback and communication to the coordinator(s) and plant staff relating to previous results and upcoming plans

•Submit Monthly, Quarterly and Yearly Financials

•Share in full responsibility for P&L

•Help implement Cloud WMS – 3PL Central buildout and integration with ERP SAP B1, with product database and private labeling applications to handle multi-channel reselling

•Coordinate with Purchasing/Inventory team, Logistics team and Sample shop

SADDLE CREEK TRANSPORTATION 7/2012- 7/2016

Florida

Senior Manager Distribution and Transportation (Managing 114+ personnel and drivers, 6 direct reports)

Overseeing all operation functions of a 100,000 square ft. facility; 3 operating shifts. Oversee the dedicated fleet operations based in Lakeland Fl. Responsible for the successful day to day execution of the operational plans for fleet management of driver and load dispatch, including efficient route optimization, equipment utilization, safety and hours of service. Ensure accuracy and viability of the operating plan, driver assignments and dispatching

Responsibilities

•Communicate load assignments to all drivers

•Assist with driver recruiting and retention

•Develop a viable contingency plan in the event of absenteeism or last minute additional business requirements

•Ensure available equipment to meet driver assignments in advance of start times, utilizing slip-seating of tractors as resource needs dictate.

•Deliver 100% People Net compliance for all drivers

•Ensure 100% E-Log compliance for all drivers and monitor HOS per DOT regulations

•Customer Service – ensure 100% load coverage and deliver on-time service commitments; address issues and maintain proactive, direct communication with customer, the administrative team and senior management

•Ensure administrative accuracy related to billing, payroll and DOT requirements

•Submit Monthly, Quarterly and Yearly Financials reviews

•Verify that all required paperwork is available, accurate and assembled in advance of driver’s arrival

•Maintain communication with all warehouses to ensure requests for service are timely

•Monitor and ensure real time transportation and fleet management system status updates for all drivers and customers

•Utilize systems to track driver performance and provide feedback related to performance in a timely manner

•Ensure driver check-in is kept current and updated as needed. Ensure all DVIR’s are monitored and equipment is properly maintained

•Ensure drivers are communicated with in a positive and supportive manner

•Provide daily feedback and communication to the coordinator(s) and plant staff relating to previous results and upcoming plans

•Assist the Director with every aspect of developing, managing, and controlling the fleet

•Share in full responsibility for P&L

•Responsible for safe vehicle operations, HOS compliance, equipment safety, driver work comp and safe loading/unloading

•Manage equipment maintenance program for all equipment

•Strive for continuous improvement of overall fleet operations

SABERT CORPORATION 6/2011-4/2012

New Jersey

Distribution Center Manager (Managing 100+ personnel, 7 direct reports)

Overseeing all operation functions of a 400,000 square ft. facility; 3 operating shifts. Devising a plan to increase productivity with fewer employees, Global demand planning and inventory control Helping produce facility floor plans to increase quality, production of Picking, Packing, Shipping and Receiving areas. Plan overall distribution services to ensure customer requirements are met in an efficient and cost effective manner. Communicate and interact with customers, customer service, carriers, sales, and vendors on service and programs design to meet customer strategic needs.

SEWING COLLECTION INC. 2010-6/2011

New Jersey, Ohio and California

General Manager 3PL (Managing 75+ personnel, 4 direct reports)

Provided direction to 79-member team, implementing effective staff and resource management strategies in national setting Oversaw gathering, review and analysis of sensitive information critical to strategic planning Aligned staff resources with work flow requirements; provided teams with up-to-date operational information in highly dynamic environment. Implemented plans to optimize staff training in support of organizational goals for domestic and international initiatives Directed operations in collaboration with senior management from multiple sites. Assessed daily activities and processes; created and presented weekly reports with recommendations to CEO

APL LOGISTICS, 3PL 2006-8/2010

Georgia

Facility / Account Manager (Managing 174+ personnel; 10 direct reports)

Overseeing all operation functions of a 270,000 square ft. facility; 3 operating shifts. Devising plans to increase productivity with fewer employees, Global demand planning and inventory control helping produce facility floor plans to increase quality, production of Picking, Packing, Shipping and Receiving areas. Plan overall distribution services to ensure customer requirements are met in an efficient and cost effective manner. Communicate and interact with customers, customer service, carriers, sales, and vendors on service and programs design to meet customer strategic needs. Communicate with our European counterparts for effective and cost efficient delivery methods.

KUEHNE-NAGAL LOGISTICS 3PL 2000–2006

Germany, Mississippi, California and Florida

Sr. Warehouse Operations Manager (Managing 280+ personnel; 16 direct reports)

Organize and managing daily operations of Avaya Technologies and Logitech distribution, encompassing the primary warehouse site in Southaven MS, recommend annual and long-range operational goals and objectives, including budget projections and strategic forecasting of capital expenditures. This including short-term and long-term space planning for adequate operational and warehouse space, as well as providing financial analysis and reporting to manage the Operations budget.

Ensure compliance with all local, state and federal regulations such as OSHA, DOT, health and safety and food handling requirements. This includes managing all aspects of the transportation fleet for DOT and safety compliance. Recruit, train and supervise operations staff, which includes Warehouse, Inventory & Quality Control, and Transportation staff, as well as volunteer workers. Manage receipt, storage and distribution to ensure adequate rotation of inventory, supported by the use of state-of-the-art inventory control systems. Develop plans for efficient use of materials, machines and employees

Oversee facility and transportation staff and systems which include building and vehicle maintenance, repairs and general equipment upkeep, as well as building security. Build and maintain positive and effective relationships and communications with employees and volunteers.

WAREHOUSE OSTHEIMER LOGISTICS 3PL 1999 – 2000

Germany

Warehouse Operations Manager (Managing 125+ personnel; 7 direct reports)

Overseeing all operation functions of a 225,000 square ft. facility; 2 operating shifts.

OFFICE DEPOT/VIKING DIRECT (purchased by Office Depot) 1996 – 1999

Germany

Assistant Operations Manager

Interacting with all departments to guarantee that the direction and objectives of the Distribution Center are obtained Training & motivating personnel to achieve high levels of productivity and performance, developing effective business relationships with senior management (internal and external customer) assisting upper management in establishing performance objectives and strategic planning.

Previous Experience – worked at Nissan in their warehouse in progressive roles in Germany (4 years)

EDUCATION

BIG BEND UNIVERISTY FOR LOGISTICS- Frankfurt, Germany 1990

Bachelor’s Degree in Business Management

•Certified Lean Practitioner, 2007

SKILLS

•Fluent in Microsoft applications – Access, Excel, Word, Power Point and Microsoft Outlook

•Knowledge of Radio Frequency Technology, and licensed Instructor in Forklift Safety Operations Training

•English & German: Fluent in Word and Writing. Business German

•Experience using route-optimizing software and On Board Computer technology (People Net)

MILITARY

United State Army Europe, 1981-1991

Attained the rank of SSG attended PLDC and BNOC was assigned to HHC 3rd Brigade 3rd Infantry Division Aschaffenburg Germany as Brigade Logistics NCO.

•Received 3 Good Conduct Medals,

•4 Army Commendation Medals,

•3 Army Achievement Medals

•Nominated twice for Sword of Freedom for Logistics.

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