Customer Service High School
Resume:
Brenda L. Washington
SOCIETY HILL, SC 29593
Phone: 843-***-****
*******@*****.***
Objective
To be a strong force in the work environment, bring a positive attitude and experience. To excel with a business that is willing to prosper.
To remain gainfully employeed, that I may display all of my potentials in customer service as well as in research. To take the company to a higher level of success by adding to its level of community and national trust.
Ability Summary
Being employeed for 16 years under 3 companies, I have knowledge of collections, making payment plans, foreclosure plans to avoid foreclosure that consist of heavy phone volume as well as customer contact. Tax research involved contact with tax offices to verify customers tax information and some insurance. Servicemembers Civil Relief Act - review homeowner's records for available benefits. Independant Foreclosure Review - review files for errors of foreclosure and mishandled loans.
Employment History
Operation Specialist
01/2006 - 01/2013
JP Morgan Chase
2210 Enterprise Drive, Florence, SC
Collections, customer service, tax research, loss mitigation, SCRA (service members relief act),… examines documents such as mortgages, notes, deeds. Independent Foreclosure Review .. review payments posted in a timely manner in dispute of wrongful foreclosure proceedings. Record keeping of detailed production reports.
Customer Service Associate
07/2000 - 01/2006
Washington Mutual
Florence, SC
Assist customers with late charges, tax issues, insurance, phone in payments, loss mitigation, negotiated loans and payment plans, posted checks, maintained customer files, tax research for all tax related items.
Collections Representative
06/1996 - 06/2000
Fleet Mortgage
Florence, SC
Collections, preforclosures, customer phone contact, offer alternative pay programs, set up repayment plans, gather customer financial information.
Education and Training
Completion Date
Issuing Institution
Location
Qualification
Course of Study
06/25/1988
Royal Business Inst.
New York NY, SC
Associate's Degree
secretical science
1980
Rosenwald High School
Society Hill, SC
High School Diploma
General High School Curriculum
Occupational Licenses & Certificates
Certification Title
Issuing Organization
Completion Date
n/a
n/a
01/2013
Honors & Activities
Honored by Washington Mutual for 10 years of service, by JP Morgan Chase for 16 years of service.
Member of church Hospitality Committee
Additional Information
Detailed References
William Springs, Operations Manager I
JP Morgan Chase
2210 Enterprise Drive
Florence, SC 29501
Supervisor reference known for 3 year(s).
Contact this candidate