Brenda L. Washington

*** ******** **

SOCIETY HILL, SC 29593

Phone: 843-***-****

acyd1j@r.postjobfree.com

Objective

To be a strong force in the work environment, bring a positive attitude and experience. To excel with a business that is willing to prosper.

To remain gainfully employeed, that I may display all of my potentials in customer service as well as in research. To take the company to a higher level of success by adding to its level of community and national trust.

Ability Summary

Being employeed for 16 years under 3 companies, I have knowledge of collections, making payment plans, foreclosure plans to avoid foreclosure that consist of heavy phone volume as well as customer contact. Tax research involved contact with tax offices to verify customers tax information and some insurance. Servicemembers Civil Relief Act - review homeowner's records for available benefits. Independant Foreclosure Review - review files for errors of foreclosure and mishandled loans.

Employment History

Operation Specialist

01/2006 - 01/2013

JP Morgan Chase

2210 Enterprise Drive, Florence, SC

Collections, customer service, tax research, loss mitigation, SCRA (service members relief act),… examines documents such as mortgages, notes, deeds. Independent Foreclosure Review .. review payments posted in a timely manner in dispute of wrongful foreclosure proceedings. Record keeping of detailed production reports.

Customer Service Associate

07/2000 - 01/2006

Washington Mutual

Florence, SC

Assist customers with late charges, tax issues, insurance, phone in payments, loss mitigation, negotiated loans and payment plans, posted checks, maintained customer files, tax research for all tax related items.

Collections Representative

06/1996 - 06/2000

Fleet Mortgage

Florence, SC

Collections, preforclosures, customer phone contact, offer alternative pay programs, set up repayment plans, gather customer financial information.

Education and Training

Completion Date

Issuing Institution

Location

Qualification

Course of Study

06/25/1988

Royal Business Inst.

New York NY, SC

Associate's Degree

secretical science

1980

Rosenwald High School

Society Hill, SC

High School Diploma

General High School Curriculum

Occupational Licenses & Certificates

Certification Title

Issuing Organization

Completion Date

n/a

n/a

01/2013

Honors & Activities

Honored by Washington Mutual for 10 years of service, by JP Morgan Chase for 16 years of service.

Member of church Hospitality Committee

Additional Information

Detailed References

William Springs, Operations Manager I

JP Morgan Chase

2210 Enterprise Drive

Florence, SC 29501

212-***-****

Supervisor reference known for 3 year(s).

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