Customer Service Sales

DENISE GOOLSBY

P O BOX ***

Westmont, IL *****

630-***-**** ************@*****.***

PERSONAL PROFILE

A dedicated Customer Service Professional with 15 years of customer service experience. Proficient with meeting deadlines, tasks, and assignments. Well organized and detail oriented, able to manage multiple tasks. Works well independently and also enjoys being part of a team.

WORK HISTORY

Acosta Inc (Jacksonville, FL) 2011- Present

Field Merchandiser

Maintains store shelves by observing displays of company products, removing damaged or freshness-dated products, straightening store shelves, and providing optimum display of products.

Maintains customer relationships by visiting with store managers, department managers, and employees, answering their questions, responding to special requests, and describing product features.

Maintains inventory by restocking shelves with product from inventory, observing inventory levels, and prompting store management to reorder when levels appear low.

Completes call report by observing display and pricing of competitors' products.

Helps field sales representatives with special promotions by setting-up displays at aisle ends, observing customer reaction to special promotions, and removing promotions at end of special promotion period.

Maintains quality results by following and enforcing standards.

CROSSMARK (Lombard, IL), 2000 - 2011

Retail Merchandiser/Territory Manager

Maintains store shelves by observing displays of company products, removing damaged or freshness-dated products, straightening store shelves, and providing optimum display of products.

Maintains customer relationships by visiting with store managers, department managers, and employees, answering their questions, responding to special requests, and describing product features.

Maintains inventory by restocking shelves with product from inventory, observing inventory levels, and prompting store management to reorder when levels appear low.

Completes call report by observing display and pricing of competitors' products.

Helps field sales representatives with special promotions by setting-up displays at aisle ends, observing customer reaction to special promotions, and removing promotions at end of special promotion period.

Maintains quality results by following and enforcing standards.

FEDEX FREIGHT (Elmhurst, IL), 2004 - 2011

Office Support

Completed, billed, and mailed upwards of 100 customer invoices per shift.

Answered incoming calls from customers with questions regarding delivery of orders or pick up of orders.

Tracked customer package, working with city and road drivers in dispatch department.

EDUCATION

TRITION College: River Grove, IL

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