Customer Service Representative

Goldie Taylor

**** ****** **** ******** *******

Oh, 44128 Phone: 216-***-****

**************@*****.***

Work Experience

Cvs Caremark July 2014-present

Senior Resoultion Specailist

To have knowledge of Medicare Part D insurance

To make sure I am accurate and proficient.

To Assist CSR with job knowledge and take escalated calls

Knowledge of how to use the computer and different systems

Areotec (seasonal) October 2013- May 05, 2014

Customer Service Representative

To have the knowledge of Medicare Part D insurance

Make sure we answer the phones professionally and quickly.

To know how to use each system correctly and give out the correct information.

Precision Volleyball January 2012-present

Coach

Teach the skills and Knowledge of volleyball

Train and prepare the girls for the game and for real life matters

Get the girls to become one and a family and work together as a team

The Girls Club of Ohio January 2009-December 2011

Office Assistant

Received inbound calls to set up appoinments

Knowledge of Mircosoft Office

Keep office organized and file paperwork in the right places.

Qualifications

Strong typing skills

A great leader

Hard working and enthusiastic

Knowledge of computers and Microsoft programs

Great customer service

Always a team player

Always positive

Education

Garfield Heights high school 2006-2010

Graduated with my high school diploma with a 3.2 GPA

Colorado Technical University 2015-present

Currently taking classes to get my Bachelors degree in criminal Justice

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