BARBARA ANN BALL

***** ******** ******, **************, ** 20659

301-***-****(C)

acyd0c@r.postjobfree.com

Summary

Technical Support Representative skilled at resolving complex customer issues in a timely manner. Specializing in IT, Web development, document editing & conversion and technical manual development.

Highlights:

Retail Sales

Data / Document Conversion (XML, Frame Maker, PDF, etc)

Broad Vision and Quick Silver

Web Development and Design

Adobe Photoshop and Dreamweaver

Nuance Paperport Deluxe

OmniPage OCR for Conversion

Experience

Self Employed May 2010 to Current

EBay Consignments & Webmaster/developer

● BAB's Consignments of S MD eBay Consignment Business: As a "Power Seller" on eBay I work with clients to sell their goods on commission.

● Advertise business via internet, direct mailing and local papers.

● Execute customer service skills while advising those unfamiliar with e-business on process and profits.

● Evaluate, document, photograph and create listings for customer goods.

● Contract with customers for services and constantly communicate status via sales reports, as well as interim payments, until all items are either sold or returned.

● Use web development skills/experience to advise customers and assist them in developing a web presence (to include web site, Facebook and Twitter) that meets their needs.

● Develop a draft website using Dreamweaver and/or Photoshop.

● Conduct final review with customer, then post/host the site(s) and maintain/update as required.

● Many websites to give as examples per request.

D.H. Steffens Company April 2005 to April 2010

Administrative Assistant

Lexington Park, MD

● Webmaster for the company's website.

● Receive/route all incoming phone calls

● Type correspondence.

● Utilize PaperPort scanning software to archive paperwork into electronic files.

● Perform XML data tagging and PDF conversion for printing

● Convert hard copy forms into fillable PDF files using PDF Viewer Plus

● Conduct office inventory, configure and order needed supplies.

● Scan and email reports, file project folders, update calendars.

● Scan, edit crop and package survey drawings appropriately for County submissions and clients. Symtech Corporation March 2000 to February 2005

Document Conversion/Systems Analyst

Alexandria, VA

Support PMA-299 & PMA-207 at Naval Air Systems Command.

Reconstruct old damaged documents via scanning and editing using various software.

Incorporate customer defined hyperlinks into PDF files

Develop technical manuals and other documents in PDF format Metters, Industries September 1999 to March 2000

Senior Analyst

Patuxent River, MD

● Support PMA-299 at Naval Air Systems Command.

● Update Technical Manuals and Maintenance Plans.

● Scan and edit photo files for photo database.

● Update, populate, and reconcile Navy budget and tracking applications. Metters Industries June 1998 to September 1999

Budget Analyst

Patuxent River, MD

● Financial support of PMA-299.

● Develop and maintain budget execution plans.

● Track funds and monitor obligations and expenditures of funds.

● Track travel expenditures and reconcile payment vouchers.

● Update, populate, and reconcile various Navy budget applications.

● Security Clearance: Background checked to secret but cleared up to classified level. BG&E (CCNP) October 1997 to June 1998

Administrative Assistant

Lusby, MD

● Track, update and initiate Engineering Service Packages (ESP's),

● Input results of all "Walk down" inspections

● Route Urgent maintenance orders on a daily basis.

● Track travel and training expenses

● Input time sheets into Database System on a weekly basis.

● Type letters, memos, confidential performance appraisals, etc.

● Distribute mail, paychecks, procedures, technical manuals, etc. BG&E (CCNP) (Hired on by MANPOWER) April 1995 to October 1997 Imaging/Document Control Processor

Lusby, MD

● Provide Imaging Support to the Records Management Department.

● Perform document conversion to transfer text and graphic images in existing documents for electronic distribution or publishing.

General Services Administration (GSA) September 1991 to March 1995 Secretary/Chief Assistant

● Plan all clerical and administrative support duties.

● Prepare and execute visit requests.

● Type correspondence, forms, charts, Excel graphs, and flow charts.

● Schedule conferences and make travel arrangements.

● Chairman for the Combined Federal Campaign.

● Security Clearance through GSA for White House Executive Building. Dart Drug March 1979 to August 1991

Crofton, Maryland

Head Cashier / Cosmetologist

● Moved up quickly from Part Time CASHIER to HEAD CASHIER;

● One on One Customer Interaction daily at cash register;

● Promoted to Cosmetologist within the Cosmetic Section Education

P.G. Community College

Accounting I and II – Jan 1980 thru Dec 1981

Cobalt Programming – Jan 1982 thru Dec 1984

Southern Maryland Community College

PC Optimization and Repair – March 2007

Information Technology Advanced Web Development – April 2013 Programs used: Dreamweaver

High School Diploma

Bowie High School – Graduated 1979

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