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Customer Service Assistant

Pompano Beach, Florida, United States
January 19, 2017

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Fancy Laguerre

**** ****** ***** **. *** ***

Coral Springs, FL 33065



To secure a professional position within a stable company or institution that will utilize and develop my various skills.

Summary of Qualification:

Ten years of customer service experience excellent organizational skills, ability to work with limited supervision and communication skills, accurate, detailed oriented, self- motivator, problem solver. EXPERIENCE:

Deerfield Beach Housing Authority

Receptionist Admin Assistant 2010-2016

Answers all incoming calls in a pleasant, courteous and professional manner at all times, also taking message and transfer calls to voice-mail faxing all document to all departments and vender, operates a personal computer from inquiries . Performs clerical work for other staff members including but not limited to filing copy, faxing. collect rental payments, provide receipts to all residents and housing coordinator also work alone with Account receivable department updating all rental payments in the systems and providing receipt transaction checkout logs, also created all work order for Maintenance department and prepare all documents for units inspections, Monitor’s Office supplies and provides Executive Assist with a list of new orders restock office supplies, Performs any other duties as required by Management also in training with coordinator working on the waiting list setting up interviews with applicant and edit in all personal information also prepare all documents for annual recertification.

Spinal Therapy Medical Group

Admin Assistant 2008-2009

Answering and rousting high volume multi-line phone system incoming calls distributing of incoming and outgoing of mail via various companies (ex).

FedEx, Ups, and DHL.

Provide clerical and administrative support to medical staff Insurances Verification for various Companies.

Regus Office

Fancy Laguerre

8441 Forest Hills Dr. apt 106

Coral Springs, FL 33065


Receptionist / Admin Assistant 2006-2008

Greeting and welcoming all partner, vendors and general public, provide clerical and administrative support to various department as needed, answering all calls and routing high volume multi-line phone system incoming calls distributing incoming and outgoing mail Fed Ex, package and UPS . Certified Vacations

Receptionist at Call Center 2004-2006

Answer all incoming calls on a 24-line phone system in a timely manner and provide clerical and administrative support to various departments as needed. Walgreens Store

Certified Pharmacy Technician 2001-2004

Provided support to the Pharmacist as needed responding to service in a timely and efficient manner, performed a variety to technical and clerical functions associated with storage preparation, labeling and distribution of pharmaceuticals. Insurance Verification / Billing to various insurance companies. Education

Boyd H. Anderson High School 1 988

Certificate of Appreciation 2014

This award has been giving for being a terrific Administrative Professional, and dedication to Public Housing.

Certificate of Completion 2015

Housing Credit Certified Professional Course Tax Credit First Housing University

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