Customer Service

Komala Devi d/o Nalasamy

No *, Laluan Pengkalan Barat

*,***** ****** ********* *****

***** **** *****

Tel: 05-3215488 Mobile: 012-*******

Email: *********@*****.***

RESUME

Personal Name : Komala Devi d/o Nalasamy

Particulars Nric No : 710***-**-****

Sex : Female

Date of Birth : 03-09-1971

Place of Birth : Perak

Age : 42

Race : Hindu

Nationality : Malaysian

Marital status : Widow

Height : 153 cm

Weight : 50 kg

Parent’s Father’s Name : Nalasamy @ Narayanan

Particulars Occupation : Welder

Mother’s Name : Letchumee

Occupation : House wife

Education 1986-1988

Background SekolahMenengah St Bernadette’s Convent

Perak.

SijilPelajaran Malaysia (SPM)

Result : Grade 2

SijilRendahPelajaran

Result : Grade A

Computer Microsoft Word Perfect For windows

Literacy Microsoft Excel

Power Point

Employment Company Name : Gemalto Sdn Bhd

History Position: Logistics & Admin Assistance

Industry : Manufacturing

Salary : RM 1,800

Date Joined : 03 October 2012

Date Contract Over : 03 March 2013

Past Experiences Duties

Logistic

1.Receive Bank cards from Singapore and Bank. DO receiving in share folder and mfg system.

2.Update customer on blanks cards receiving (card type & qty)

3.Update Daily Output report to customer before 11am (expect: SCB before 10am) Maybank, Al-Rajhi, Tune Money. BSN.

4.Update low qty inventory to customer.

5.Trigger customer regarding shortage of cards

6.Monthly counting card

7.Arrangement for Blank cards to customer.

8.Shipment arrangement if needed.

Account

1.Billing customer through MFG system (weekly)

2.MTF transaction through MFG-system.(Evidence from misallenoues hardcopy e-mail)

3.Check consolidation Invoice & Invoice to customer & arrange delivery to customer before 5th every month.

Administrations

1.Manual PR/PO (If vendor need PO, amount below EUR 250)

2.Prepare PR/PO through GRS system

Prepare PR/PO- Manual/GRS (below EUR 120 manual)

Seek For approval

Follow up the PR approval

Print our Po-pass to Accountant signature

Photostat Invoice & Filling (Original pass to accountant request payment)

3.Update/ Follow up vendor when cheque is ready to collect

4.Collect MC form Get Operation Manager Signature, Filling

5.Collect Petty cash, Get Operation manager signature pass to finance

6.Ensure the stationery & pantries order for office /prod side is enough

7.Ordering A4 paper, machine toner, maintenance kits and machine consumables

8.Printout label for supervisor to change prod file.

Reason for Leaving Replacing a Staff whom when for a Maternity Leave. I join as a Temporary Staff for 6 month only.

Employment Company Name : Elitrax Marketing S/B (Harvey Norman)

History Position: Customer Service Assistance

Industry : Retail

Salary : RM 1,850

Date Joined : 01 June 2013

Date Resign : 03 September 2013

Past Experiences Duties and Responsibilities

1.Exchange merchandise for customer and accept returns

2.Handle with customer complaints and inquiries

3.Handle internal and external incoming calls or inquiries from prospective customer.

4.Assist customer effectively by solving customer disputes.

5.Provides customer additional information or explains service.

6.Discuses products offered and ensure customer satisfaction.

7.Tactfully handles confrontational or stressful interaction with the public.

8.Completes supporting and data entry as required

9.Accurately captures customer information creates and maintains service reports.

10.Handling Harvey Norman voucher (Sell to Customer if Needed)

11.Comply all documentation of each department and send it thru ITN for Human Resources and finance Department.

12.Doing Filling.

Reason for Leaving Work on Morning shift: 9.30 am to 6.30 pm/ Afternoon Shift: 1.00 pm to 10.00 pm in Kota Damansara by the time reach my home puchong daily if 12.45pm. I unable to work 48hrs per week so I resign.

Employment History NetDirect (M) Sdn Bhd

Position: Tele-Marketing

Industry: IT

Salary: RM 1500

Past Experiences Duties and Responsibilities

Database Updating & Profiling: Deep profiling of your customers & prospects for better target marketing

Appointment Setting: An extremely effective marketing tool service oriented businesses

Lead Generation: Gathering data on prospective customers’ interest for your products or services. This information can be used to generate sales opportunities

Reason for Leaving Transfer to Perak

Personal Honest& Sincere

Characteristic Hard working and able to work under pressure

Co-operative& Passion

Innovative and independent

Team Work

Languages Written : Malay, English

Spoken : Malay, English

Hobbies Reading Novel, Listening Music, Visiting Orphan Old Folks

Home.

Expected Salary RM 1500.00 (Negotiable)

Commencement ASAP.

Contact this candidate