Customer Service High School

Sandra Vigil

**** ****** **** #**, ******, Texas 77396

************@*****.***

Ph: 713-***-****

Professional Summary

Dedicated Employee with 30 years of experience combining management and customer service expertise in all trades. Hard working who drives high sales in both slow and busy shifts. Friendly and enthusiastic person with 30 years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Bi-lingual who builds and leads friendly, efficient service teams. Managed up to 30 employees on a daily base.

Skills

Customer and Personal Service

Service Orientation

Clerical

Coordination

Experience

F.I.S. SUPERVISOR Jul 2015- Dec 26,2016

AIRSERV Houston, Texas

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Train or instruct employees in job duties or company policies or arrange for training to be provided.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

Recruit, interview, and select employees.

NUITRITION SPECIALIST Oct 2012- May 2015

HUMBLE INDEPENDENT SCHOOL DISTRICT Humble, Texas

Clean and sanitize work areas, equipment, utensils, dishes, or silverware.

Store food in designated containers and storage areas to prevent spoilage.

Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.

Take and record temperature of food and food storage areas such as refrigerators and freezers.

Keep records of the quantities of food used.

Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.

Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.

Portion and wrap the food, or place it directly on plates for service to patrons.

Weigh or measure ingredients.

Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads.

Load dishes, glasses, and tableware into dishwashing machines.

Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.

Remove trash and clean kitchen garbage containers.

Carry food supplies, equipment, and utensils to and from storage and work areas.

RECEPTIONIST Feb 2007- Nov 2008

SANGABRIEL ORAL AND MAXILLOFACIAL SURGERY Georgetown, Texas

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Receive payment and record receipts for services.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Schedule appointments and maintain and update appointment calendars.

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

File and maintain records.

PRO DESK SUPERVISOR Aug 2004- Aug 2007

THE HOME DEPOT Laredo, Texas

Use computers for various applications, such as database management or word processing.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Recommend products to customers, based on customers' needs and interests.

Answer customers' questions about products, prices, availability, product uses, and credit terms.

Estimate or quote prices, credit or contract terms, warranties, and delivery dates.

Provide customers with product samples and catalogs.

Arrange and direct delivery and installation of products and equipment.

Obtain credit information about prospective customers.

Education

BUSINESS ADMINISTRATION May 2004

Texas Careers Laredo Campus Laredo, Texas

High School Diploma May 1982

Joseph W. Nixon High School Laredo, Texas

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