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Customer Service Management

Location:
Surrey, British Columbia, V3S 1H1, Canada
Posted:
January 18, 2017

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****** *********

#*** ***** **** ***. ******, BC V3S 1H1

(604) *** – ****

Email: ******@*******.***

Profile: To demonstrate my experience and maintain a high standard in Logistics management

Skills

-Ocean Import/Export documentation management

-Incoterms management, quoting and direct billing

-Client account management and administration

-Operational carrier/shipping line cargo documentation management

-Brokerage, Canada Customs clearances, container freight documentation management

-Ocean container delivery scheduling and trucking dispatch

-Processed purchase orders, invoicing, maintained computerized database and client accounts

-Experienced in MS Windows and Office, including Word, Excel, Outlook and PowerPoint

-Inventory management reporting and sufferance warehouse facilitating

-Experienced in accounts receivable, payable, billing and collections

Employment History

Drayage Coordinator, PCB Freight Management, Surrey, BC

2016 - Current

- Management of ocean import container deliveries for wide base of north American client accounts

- Coordinate import documentation, arrival notices, MBL and HBL approval

- Manage Customs clearance documentation build relations with brokers

- Monitor and manage steam ship documentation issue payments for timely cargo release

- Facilitate booking documentation for final delivery of consolidated and deconsolidated cargo

- Management of FCL LCL documentation with international ports, rail yards and CFS warehouses

- Quoting from origin to final delivery, cost effect solutions for international shipping

- Managing all Vendor payables and issuing receivable invoices, distribution of costs

- Work Closely and build relationships with a large base of carriers for dispatch and final delivery

Ocean Import Operations Coordinator, DSV Air and Sea Inc, Richmond, BC

2015 - 2016

- Review and process Ocean import files and manage all FCL, LCL freight consolidation for assigned base of accounts

- Monitor Ocean pre-alerts and arrival notices, coordinate import container booking documents from all overseas offices

- Track and trace ocean intermodal containers for timely arrival and delivery

- Process manage CBSA Customs release with internal and external Brokers

- Dispatch and coordinate FCL LCL deliveries with local and Canada wide carriers

- CBSA sufferance warehouse facilitating

- Incoterms management receivables and distribution of costs

- Vendor payables for timely steamship release

International Ocean Import Coordinator, Ceva Logistics, Richmond, BC

2014

- Ocean documentation management, coordinating pre alerts, arrival times, delays and missing information

- Follow up with carriers and maintain records of communication on import files

- Dispatch and scheduling of company drivers, 3PL carriers for LTL shipments and drayage container

deliveries

- Manage client profile information pertaining to assigned rate quote

- Develop and maintain excellent service to internal and external customers, provide timely proactive

solution based information of all shipment details and updates

- Process Customs release, monitor warehouse storage, delivery of cargo, invoicing client and collection of

steamship lines receivables

- Coordinate the release of goods, tracking, tracing and informing customers status of shipment

****** *********

#404 17769 57th Ave. Surrey, BC V3S 1H1

(604) *** – ****

Email: ******@*******.***

Customs Clearance Coordinator, A&A Contract Customs Brokers, Surrey, BC

2011 – 2014

-Managed and processed a high volume of commercial import documentation for Canada Customs clearance regulations

-Managed, tracked carrier container cargo and processed commercial manifest documents

-Client service, account management and administrative service

-Handle all import/export permit requirements and forms for controlled goods

-Managed Canada Customs Invoices, confirmed commodity description, applied Canada Customs Tariffs and processed Nafta forms

-Frontline counter in person, client and carrier administrative service

-Provided clerical customer service by answering and supporting all client, carrier inquiries for via telephone, written correspondence including Outlook, Microsoft word and company based web interface

Customer Service/Administration, Arylco/Omega Mfg, New Westminister, BC

2007-2010

-Front line support for addressing customer inquiries, inside sales, quotations and concerns

-Key support to accounting department in A/R, A/P and collections

-Arranged shipment of products and issuance of export documentation including Dangerous Goods declaration

-Entered and processed client purchase orders, processed invoicing and billing

-Performed Inventory and warehouse reconciliation, reporting and database maintenance using Excel

-Handled inside sales and quotations and supported sales staff

-Maintained client records, contract, credit terms and new accounts

-Processed payment transactions credit and debit notes

Education & Training

Vancouver Central College, Burnaby, BC, 2010 - 2011

CIFFA (Canadian International Freight Forwarders Association)

International Transportation and Trade Program

Essentials for Freight Forwarding

FITT (Forum for International Trade Training)

Global Business Environment

Supply Chain Management

International Trade Finance

International Market Entry Strategies

Certification Achieved

Kwantlen University College Langley BC 1999

Business Administration Certificate

High School Diploma

Certification Achieved



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