Customer Service Quality Assurance

CYNTHIA BEARD

*** **** ******, ******, ** ***** **********@*******.*** s 508-***-****

PROFESSIONAL PROFILE

Self-motivated professional. Extremely out-going and personable, hardworking dedicated and loyal. Extensive manufacturing, management, operations and marketing experience across multiple industries. A very fast learner highly capable of handling multiple tasks simultaneously. Works well in a fast paced environment. An articulate communicator with a keen eye for detail. Excels in both independent and collaborative work settings, and strives to establish and maintain in harmonious relationships with coworkers and clients. Experienced in MS office. Energetic, enthusiastic and results driven. Active Top Secret Security Clearance.

ADDITIONAL SKILLS/STRENGTHS

Leadership and Staff Development

New Business Development

Collect, Research and Analyze Data

Customer Service and Problem Resolution

Lifecycle, IFS, Teamcenter PLM

Interviewing and Needs Analysis

Forklift/Power Jack Operations

Inspection and Soldering

Database Management

EXPERIENCE

Engineer/Quality Assurance/Auditor/Inspections

Provide instruction on how to properly prepare agency forms and materials in accordance with government policies and procedures. Ensured rights and responsibilities in government companies reporting requirements were met

Inspect production/prototypes; audit and process shop orders for small/large electronic assemblies

Support cable/wire inspection for customer buyoffs; Support CN’s, audits and DMR process; and Inspect and prepare NetOps kits for government buyoffs

Professional interviewing and investigation of Government employees for compliance of government contracts and properties. Explain to clients the extent of any violations of policy and regulations resulting from identified findings.

Management and Leadership

Prepare and maintain data into computers for analysis and statistical data for maintaining and reliability of products

Create and expedite production workers. Coordinated vendor products over three shifts for shipping to various customers

Manage/train new employees by administering various interest, aptitude and skills tests

Interview applicants and made note of relevance to available positions an determine eligibility of the applicants

Develop training plans for new employees, suggested new job positions/titles as needed

Promoted growth and education, encouraged and provided training services to qualified employees.

Enforced sanitary requirements, preparation, cooked and refrigerated food products

Maintained inventory, arranged employees schedules, and oversaw the maintenance of the department/equipment

Marketing /Sales/ Customer Service

Solicited membership enrollments, promoted company credit cards to ensure repeat business, and recruited new businesses

Conducted market surveys and adjusted prices accordingly.

Oversaw day to day operations of business, answer phones, fill orders, ship and receive merchandise

Designed small comic book figurine prototypes for Disney and Universal Studios

Electro-Mechanical/Technical

Solder PWB’s and Cables including SMD/SMT devices, as well as through hole components. Follow ISO 9001-2008 standards

Trouble shoot and diagnose problems/issues and appropriate re-work/fixes

Perform tasks applying mechanical measuring techniques of electronic assemblies

Ran/maintained plastic injection machinery and Inspected plastic precision molded parts

Prepped mold mixes for various molding machines. Inspected product and trained new hires

EMPLOYEMENT HISTORY

Quality/Customer Service, Richards Micro Tool, Plymouth, MA 2014-Present

Quality Assurance, Harvest Terumo, Plymouth, MA 2013-2014

Associate Engineer, Auditor-Quality Assurance, Ultra Electronics, Braintree, MA 2012-2013

Quality Assurance/PWB Technician, General Dynamics, Taunton, MA 2010-2012

Department Supervisor, Wal-Mart, Plymouth, MA 2009-2010

Marketing Representative, Sam’s Club, Plymouth, MA 2008-2009

Revolving Operations Inspector, Pixley-Richards, Plymouth, MA 2006-2008

Printer/Silkscreen Specialist, Americana, Plymouth, MA 2001-2005

Function Coordinator/Cook, Al’s Restaurant, Plymouth, MA 2000-2001

EDUCATION AND PROFESSIONAL DEVELOPMENT

Inspector, Certificate of Training, Lowell, MA

Soldering Certificate of Training, Cincinnati Electronics, MA

Graduate, Falmouth High School, Falmouth, MA

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