Customer Service High School

Gabriel Aiello

* ****** ******

Staten Island, NY 10309

Tel: 201-***-****

Email: **********@*****.***

Objective: To maximize my medley of management skills, customer service, training experience, inventory control, research and computer skills to benefit the organization in meeting its goals. Experience: Pole Position Raceway Jersey City, NJ

2010-Present Operations Manager

- Responsible for hands-on management of 50+ employees across three departments, including hiring, onboarding, continuing development, scheduling, and firing in a fast paced, team-oriented environment.

- Oversaw annual state inspections and franchise audits, resulting in 5+ years of exemplary inspections.

- Ensured an efficient, cost-effective, well-organized, and highly communicative maintenance facility, including designing and implementing an inventory control system and preventative maintenance program.

- Oversaw facility upkeep to the high standards of the organization, including coordinating and negotiating with vendors.

- Orchestrated the expansion and relocation of the maintenance facility with minimal resources while managing daily operations, resulting in a 40% decrease in fleet downtime.

- Provided exceptional customer service by interacting with customers on the selling floor and increased sales year after year by ensuring our team was providing an authentic experience representative of the brand.

- Ensured effective team communication through daily briefings, weekly management meetings, and monthly staff meetings.

Education: New Jersey Institute of Technology Newark, NJ 2009-2010 - Industrial Design (Withdrew)

Hudson Catholic Regional High School Jersey City, NJ 2005-2009 - High School Diploma (First Honors)

Additional:

- Fluent in Spanish

- Proficient in Microsoft Office, Outlook, SharePoint, and OneDrive

- CPR and AED certified

- NAARSO certified

- ADP Comprehensive Learning Courses, including: Becoming A Supervisor, Preventing Violence in the Workplace, Performance Appraisals Essentials, Motivating Employees, Developing High Performance Teams, Building the Coaching Relationship, Creating and Maintaining a Positive Work Environment, Communicating with Professionalism and Etiquette, Time Management, Workplace Conflict, and Being an Effective Team Member

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