Customer Service Assistant
Resume:
Marilyn E. Whitaker
*** *** **** **** ***** G Florence, South Carolina 29505
*****************@*****.***
Objective
To secure a career utilizing the skills gained from years of experience to provide a welcoming and professional experience for every customer while obtaining knowledge for unlimited growth potential within the company.
Employment History
T J X Corporation/T J Maxx Florence August 2015-Present
Merchandise Associate
Greet each customer with great customer service upon entering store until leaning
Flow Floor Ready merchandise onto the sales floor
Maintaining consistent and compelling merchandise presentation
Replenish merchandise timely and monitor floor stock levels to ensure the store is properly stocked at all times
Execute floor moves, merchandising directives, display maintenance and general recovery (i.e., folding, straightening, hanging, etc.)
Return fitting room "left behind items" and customer returns to the selling floor ensuring they are properly sized and EAS tagged
Understand the causes of shrinkage and how to prevent it
Assist at customers at Service Desk with purchases, returns, exchanges Aid other associates in getting returned merchandise ready for return to the floor, and ready store with Next Day procedures
Process new merchandise to become sales floor ready
Assist in Cash Office
Any other tasks as assigned by members of management team
Richland Library Columbia, South Carolina August 1883-January 2015
( Formally Richland County Public Library-RCPL)
RETIRED
Richland Library-North Main Library Assistant II
RCPL- North Main Branch Library Assistant
RCPL- Northway Branch Circulation Clerk
RCPL- Main Library Circulation Clerk
RCPL-Main Library Children's Room Aide
RCPL-Northway Branch Page
Greet and assist customers in all aspects of the library via telephone, fax, e-mail, and in-house in a timely manner which include inquiries, material circulation and renewal, taking reserves, answering reference and directional questions, retrieving information, locating material and such using an automated library system as well as other reference material, and more while providing them with great customer service
Listen and resolve customer complaints, and resolve conflict
Charge and collect fines, fees and other payments
Promote library resources, programs, and FRIENDS promotional items
Monitor public computer usage
Plan and conduct programs for children and adults which include literacy, computer classes, medical, musical, etc.
Train customers of automated systems and computer software and programs
Interpret and communicate library policies and procedures
Assist in ordering new material
Process new material and assist in maintaining library collection,
Repair items and reprocess others for re-circulation
Submit statistical and monthly reports
Completing cash analysis and reports
Compiling bibliographies
Act as person in change in absence of supervisors
Oversee inventory and order supplies
Train of new staff members both professional and paraprofessional
Train all staff on new procedures, software, and technology
Evaluate and sign time cards, and record employee leave time
Facilitate adult book club
Act as Branch Technology Liaison
Assist in the safety of customers and the protection of building, equipment, materials, and resources by performing proper security procedures at all time
Attend meetings, seminars, classes, and other training pertaining to job needs
Participate in outreach programs in the area
Prepare promotional materials and displays relating to library programs, services and collections
Aid in maintaining good branch appearance
Assisting in the protection of branch building, equipment, materials, and resources by practicing appropriate security, and safety measures
Performing opening and closing branch procedures
White Construction, Inc. June 2010-March 2011
Laboratory Assistant
Prepare Petri dishes with media for plant transfer
Process and remove part s of Miscanthus and Arundo plants in order began process of producing plants by in vitro process
Transfer calluses of plants to produce more plants
Record data on plants
Assist in writing an instructional manual for new employees
Assist in designing a test for new employees
Perform other duties as required
Education
Southern Technical College, Columbia South Carolina 1988
Medical Assistant
Graduated Summa Cum Laude
C. A. Johnson High School, Columbia South Carolina 1985
High School Diploma
Skills
Trained in use of Dynix, Sirsi Dynix, Horizon, and Polaris Integrated Library System
Trained in use of Integrated Technology Group's Apex RFID Xpress Check
Trained in use of Xerox's Pharos Software for printing and computer reservation
Trained in use of MunisEmployee Self Service web based Application and software for in-house/outside ordering and account payable processing
Trained in use of Halogen eAppraisal program
Trained in use of Windows NT operating systems, Internet Explorer, Microsoft Office products
Trained in use of audiovisual equipment, opaque machines, fax machines, merchant credit
machines, electronic cash register, printers, scanners, and copiers
Trained in use of network rack of cabling for computers
Volunteer with the Midlands Reading Consortium tutoring kindergarten students
References
References are available on request.
Contact this candidate