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Customer Service Data Entry

Location:
Oklahoma City, Oklahoma, 73135, United States
Posted:
January 18, 2017

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********* ****

PHONE: (H) 405-***-****

S.E **th ST. #808 OKC. OK. 73135

Email: ************@*****.***

SKILLS

All Microsoft programs (e-mail), internet, MS Word, Excel, Power Point, Access, and Outlook) Typing 35 WPM; 7581 KSPM Alpha/Numeric Data Entry Proper Phone Etiquette Phone Sales included 16+ years Customer Service 16+ years Office Management 16+ years Administrative Exp. 16+ years Sales Experience Strong Ability to multi-task in stressful situations Training Artistic (Drawing/ Painting)

Work Experience

Metal Check Temp. Position Data Entry-Receptionist May 2015 to November 2015

Duties: Front desk receptionist. Assisted customers with identifying their metals, weighing and pricing metal, placing item weight in system to be evaluated, answering phone calls, giving quotes, prices, and directions. Entered title work from purchased car bodies into National Motor Vehicle Database. Assisted with data entry of tickets while trucks are being loaded.

GE Electric-Temporary Position September 2014 to October 2014

Duties: Responsible for contacting clients to ensure all necessary business documents are accurate and current. Updated excel spread sheets daily to ensure all data matches, emailed and faxed documents to various locations per business and client request. In addition, responsible for hard to locate companies whom have not kept their records up to date, while keeping accurate times and dates of attempted contact to insure proper steps were taken to keep our clients up to code.

Apple of my Eye Academy-Administrative Asst. September 2013 to March 21st, 2014 Duties: Responsible for the daily upkeep and organizing of Daycare Directors’ office, files and paperwork. In addition to organizing and cleaning out storage units consisting of toys, books, clothes, children's academic tools etc, filing, answering phones, entering time for payroll. Shopping for business needs. Handling bus runs. Watching over children ages 0-3 months to 9 years old. As well when staff is shorthanded as well as feeding cooking cleaning

Mercer Valve Co. Accounts Payable January 2012 – June 2012

Duties: Responsible for entering daily invoices as well as calculating to insure accuracy. Printed out invoices daily and mailed off to all clients. Input totals into a daily/monthly report for management. Locating any missing invoices and contacting clients who are passed due.

Drive Time Auto Sales Office Coordinator April 2010 – Nov 2011

Duties: Process and file legal docs, titles, and loan docs, daily interaction with customers. Filing, scheduled repairs for vehicles, sorting and scanning each piece of paper per contracts insuring accuracy, test driving vehicles, sales as well. Taking inventory of all incoming/outgoing vehicles. Accts. Payable/Rec.

Center for Child Abuse and Neglect Administrative Assistant June 2009 – Sept. 2009

Duties: Prepared invoices, reports, processed letters, financial statements, documents while using word. And Excel. Maintaining record upkeep and book keeping. Made travel arrangements for executives. Compiled statistical, financial, accounting, and auditing reports pertaining to expenditures, accounts payable and receivable, coded documents per company procedures. Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

OG&E Customer Service Costumer Service Consultant Feb. 2008 – Oct. 2008

Duties: Handling up to 150 inbound calls per day. Resolving issues from billing concerns, electrical usage, setting new accounts, for electrical service. Assisting customers reading their meters, processed payments, filed damage claims for loses, and addressed complaints as well as change of service for existing customers.

CIT Collection Specialist September 2006 – September 2007

Duties: Responsible for 250 severely delinquent accounts. Set up arrangements to bring accounts up to current. Processed payments via phone. Offered financial assistance such as advise and solutions to keep the accounts current once we get it there.

APAC - Supervisor/Asst. Performance Mngr. Feb.1998 – Aug 2006

Duties: Managed up to 200 representatives. Monitoring/ Tracking productivity. Processed payroll in TCS database, insuring current time as well as billing the client accordingly. Provided constant coaching & monitoring to meet and exceed statistics set forth by our clients, consistently meeting expectation at or above goal. Responsible for training classes consistent of 25-35 employees and management. Participated in 8 Leadership Training courses required once a year. Worked closely with HR. Responsible for the hiring of my team members and terminations, as well as any other HR concerns that might arise.

Education

State of Oklahoma Department of Education GED January 2006

Mid Del Technology Center Certificates for Business management February 2008

Rose State Community College. Associates Degree Business Mgmt. / HR June 2013

References available upon request



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