Management Information Technology

NELSON WISCOVITCH

**** *** ******** ***** *****, TX 75025

Phone: 469-***-****

E-mail: ******@**********.***

INFORMATION TECHNOLOGY EXECUTIVE

Expertise: Software and Application Development / IT Globalization & Integration / IT Infrastructure

Optimization / E-commerce Projects / Staff Leadership & Loyalty Development

Innovative and creative-thinking executive offering 25+ years of achievements in software and application development, process re-engineering, project management, systems integration and leading IT infrastructures and teams. Track record of turning around troubled IT departments and integrating IT infrastructures following mergers and acquisitions. Background includes success in managing global virtual teams, contributing to high-speed and resilient Wide Area Networks and profitable e-commerce system initiatives. Recognized as an expert in e-commerce, mobile, and enterprise application development as well as optimizing the integration of network and systems infrastructures and process re-engineering. Passion for delivering cost savings, generating revenue, and creating organizations, processes, and projects from the ground floor. Speak fluent Spanish.

Value Offered:

20+ years managing and implementing technical and development projects (Agile and SDLC)

Great ability to solve problems and build consensus among the executive, product and technical teams

Experienced in taking complex technical problems and explaining them in proper terms to diverse audiences

Global management of information technology infrastructures and teams, from systems to development

Leverage wealth of expertise as a technology advisor to senior management and executives.

Process automation experience from manufacturing to business and financial processes (BPR/BPM)

Excel in planning, developing, implementing, and directing global information and technology infrastructures.

CAREER CHRONOLOGY – PROJECTS & ACCOMPLISHMENTS

AT&T – Richardson, TX 2011 to Present

AT&T is a premier communications holding company and one of the most honored companies in the world. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and internationally. With a powerful array of network resources that includes the nation's fastest and most reliable 4G LTE network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile Internet, AT&T also offers the best wireless coverage worldwide of any U.S. carrier, offering the most wireless phones that work in the most countries. It also offers advanced TV service with the AT&T U-verse® brand. The company's suite of IP-based business communications services is one of the most advanced in the world.

DIRECTOR, TECHNOLOGY STRATEGY

Responsibilities include providing expert technical advice and thought leadership, including the ability of identifying transformational opportunities and the ability to identify opportunities to solve client challenges while driving incremental revenue through emerging technology innovation; act as both the technology and industry expert within the account; lead and support technical sales personnel in specified vertical markets; lead and support technical sales calls and customer visits, including the coordination of all customer facing resources working in support of the account; lead a team of experienced Chief and Principal Architects, including day to day coaching, direction setting and motivation of the team; identify leading technology trends and their applicability to the customer’s roadmap and initiatives; partner with other internal AT&T groups and external strategic partners for Innovation, Strategy and Roadmap based on customer requirements; become a trusted advisor and a technically competent extension of the client’s senior executive team.

Acted as single technical point of contact by providing strategic and tactical technology support for major Fortune 100 companies, including defense/engineering, airlines, auto manufacturers, insurance, integrated digital technology engineering/manufacturing, and media corporations. This included developing and advising these customers on architecture-based approaches to technology initiatives.

Established strong partnerships with customer executive team and with key vendors, including SAP, Microsoft, Cisco, NetApp, EMC, CA, Akamai, BTG and others.

Responsible for owning and driving industry best practices consistently across the customer’s enterprise technology and business areas by enabling access to various AT&T Centers of Excellence organizations (UC, Mobile Development/UX, Big Data, Cloud) for technical resources, briefings, workshops, etc.

Aided customers in strategic talent planning (workforce of the future)

Implemented several transformational opportunities that solved client challenges while driving incremental revenue, including:

oThe design and architecture of two managed private cloud solutions for a major defense contractor and for a well-known insurance company

oThe design and architecture of a shared cloud solution for a well-known micro-processor device manufacturer to be used for their grid computing environment

oThe design and architecture of a Storage as a Service (STaaS) solution to host 250TB+ of archival data for a major defense contractor

oThe design and implementation of a security solution to prevent TDOS and other vulnerabilities across around an enterprise VoIP/SIP infrastructure

Serving as subject matter expert in emerging technologies, including SDN, NFV, virtualization, Big Data, and cloud.

Identified key technology trends impacting the customer’s technology roadmaps while aligning ourselves as a key player in providing solutions for the customer’s needs

Established strong relationships and partnerships with key AT&T resources, including the renowned AT&T Labs, the AT&T Foundry, and the product development teams.

Became part of our customer’s internal technology strategy team, participating on a regular basis on their calls, workshops and briefings and assisting them in their strategic initiatives, including business cases, technology assessments and readiness, technology briefings, alignment of portfolio roadmaps, and other strategic support initiatives.

Delivered 10+ technology briefings and assessments to a wide range of audiences, including line technology managers to senior technology executives, covering a wide range of topics including cloud, mobility, security, innovation, Big Data, applications, and VDI.

NEWPOINT SOLUTIONS LLC – Chantilly, VA 2008 to 2011

NewPoint develops custom software and integration solutions for businesses where service quality is critical, delivering innovative solutions aimed at radically improving business unit performance and service quality. NewPoint brings to bear a wide range of IT/professional services with core expertise in applications integration, workflow management, business automation and real-time performance management. NewPoint’s professional services approach and high-caliber offshore programming capabilities ensure solutions are right-sized to fit client’s budget and time constraints.

DIRECTOR, PROFESSIONAL SERVICES

Responsibilities include business development, proposal preparation and submission, cost estimation, technical liaison; business systems analysis; business process modeling and re-engineering; program management; project management; development of user requirements, specifications, and test plans; develop process flow diagrams and use cases; serving as the liaison between the customer and internal technical staff; technology assessment; formulation of technology plans; collaborate with technology personnel and customers, project managers, and business personnel; and establishing business cases in support of project planning.

Analyze, develop and submit numerous proposal responses to government project solicitations

Develop project plans and estimate project costs

Conduct business development activities including prospecting, needs assessment, and customer relationship

Provided Business Analysis and Project management efforts for a major marketing services company in Maryland whose customers include Coca Cola, Pfizer, Shire, Chrysler and others:

oLead Business Analyst and project manager for the re-design of a field marketing tool and the deployment of an online scholarship application

Provided Business Analysis management efforts for a major education services franchisor in Baltimore:

oLead Business Analyst for the re-design of an ERP system, the re-design of a marketing e-Solution, and for the implementation of an iPad learning environment.

oProvided process improvements using business process re-engineering and modeling methodologies.

oProvided analysis and re-definition of very large data sets.

oImplemented new processes and procedures for requirements documentation using screen mockups/business rules in an Agile development environment

oOrganized efforts under an Agile methodology, including creating backlog items/stories, working with Product Managers in prioritizing, conducting/managing Product Planning sessions to estimate size and points, conducting Sprint Planning sessions to assign tasks and hours, and acting as Scrum Master for the daily scrums.

Provided Business Analysis and Executive Technology Consulting for a major media company in Portland, ME:

oFormulated user requirements and technical specifications for replacing outdated enterprise systems

oConducted overall Technology assessment and analysis, creating an Information Technology Plan and Roadmap as a result of such assessment.

oProject manage the development lifecycle of core enterprise and back office systems

oProvide Systems Architecture and Analysis services

oSupported CIO’s with technology decisions and planning, including implementation of IT controls in preparation for Sarbanes-Oxley.

HANLEY WOOD LLC – Washington, DC 2004 to 2008

$225 million, premier business-to-business media network serving North America's residential and commercial construction industries. Through five operating divisions, Hanley Wood produces award-winning magazines and Web sites, marquee trade shows and events, rich data and custom marketing solutions. Hanley Wood is also is North America's leading provider of home plans.

VICE PRESIDENT, INFORMATION TECHNOLOGY

Staff: 4 Senior Managers, 17 IT Professionals, 1 Operations Manager, 1 Financial Analyst. Expense Budget: $7.7 million, Capital Budget: $6.4 million

Responsibilities included managing technology operations from the compliance, service-delivery, and cost management perspective; serving as the liaison between the different technology units and the CIO; be the business management executive for corporate Technology Group; IT leadership; implementation of IT policies; technology infrastructure management and optimization; business systems integration and support; technical support; acquisitions integration; project management; establishing business cases in support of project planning; integration of acquisitions; budget development and management; acting as the “Controller” for the Technology Group; business continuity and disaster recovery planning.

Successfully migrated our data center, cutting costs in half while increasing power and rack space capacity by 200%

Established strong partnerships with key vendors and service providers

Developed technology chargeback and allocations methodology

Managed the complete financial and operational aspects of technology projects, including, but not limited to, scope, budget, and performance metrics.

Created roadmap for Sarbanes-Oxley compliance, including the establishment of policies and controls.

Improved on the enterprise level CRM solution and integrated it with other back office systems.

Scrutinized service-delivery issues and developed reports and processes to resolve the issues

Established budgeting financial analysis and review system on recurring or ad-hoc basis in support of technology management.

Assisted business units in prioritizing and planning the most important technology initiatives, including determining the optimal staffing mix and levels needed to accomplish such initiatives.

Participated and helped spearhead interdivisional corporate-wide technology initiatives across the US.

Coordinated and consolidated reforecast information for all projects and produced executive level reporting for the Technology Group.

Managed operational Technology Group costs, including scheduling and forecasts, ROI, cost reductions and impact on revenues.

Developed ROI policies and procedures, including formulation and tracking

Established and chair the IT Leadership Council comprised with heads of IT for each division. Council met every quarter to discuss and agree on strategic initiatives.

Forged strategic relationships with problematic divisions.

Responsible for change management, deployment, escalation, and support

Conducted all matters regarding staffing, including mentoring, goal/objectives setting, performance measuring, appraisals, hiring, disciplinary actions, and promotions.

Streamlined operational and capital budget by 20%. 2006 favorable by $450k on cost savings initiatives.

Re-negotiated wireless contracts, providing annual savings of $100k.

Actively identified and executed process and procedure opportunities.

Work with different divisions and departments to help them identify technology initiatives that enabled revenue opportunities, improved stakeholder and end user satisfaction, and increased operational effectiveness.

Completed five acquisition assessments and integrations.

T&F INFORMA GROUP, PLC – Boca Raton, FL 2000 to 2004

$1.2 billion global information provider for the academic, professional and commercial markets with offices in the US, UK, Singapore, Sweden, Netherlands, Norway, and India.

VICE PRESIDENT AND CHIEF TECHNOLOGY OFFICER

Staff: 4 Senior Managers, 48 IT Professionals, Expense Budget: $11.7 million, Capital Budget: $8.1 million

Turned around a global IT infrastructure plagued with years of mismanagement and minimal IT investment spending and changed a disorganized infrastructure. Led dismantling of infrastructure, systems, processes, and people and rebuilt the IT infrastructure from the ground level. Selected for position based on technical acumen, success in delivering results, a forward-thinking business approach, and an ability to steer a global IT division towards success.

Presided over e-commerce initiatives, storage area network, content management, and data warehousing/mining solutions. Focus on enterprise solutions and international infrastructure architecture and management. Key activities include leading design, construction, and deployment of a WAN infrastructure, application architecture, design and implementation, setting IT goals and strategies, project management, change management initiatives, fostering long-term relationships with vendors and suppliers, establishing service level agreements and policies/procedures, acquisitions infrastructure integrations, and leveraging relationships with multiple business groups and vendors.

Presided over the design, construction, and implementation of a $900,000 WAN and information system projected to accelerate performance and trigger a 25% efficiency increase.

Managed the complete lifecycle of a custom ERP implementation (CRM, Marketing, Sales, A/R, Inventory Management, Production Management, Billing, and Customer Service). The implementation was so successful that other publishers have offered to license our application.

Managed acquisitions that improved corporate asset base in less than 6 months and contributed to a $540,000 personnel savings as 12 staff members were downsized.

Directed software and network engineering team tasked with contractual specifications and requirement compliance, cutting project development and deployment time 50%, and ensuring project met aggressive schedule and costs as it was rolled-out in 3 US cities. Finished project in 2 months and at a cost of $215,000 compared to initial $500,000 budget and projected timeframe of 6 months.

Formed teams to systematically analyze, create, and employ current or new business systems that lowered serious application incidents 75%.

Initiated robust change management processes that prompted significant annual cost savings.

Initiated changes for the software development team as they had no standardized system for version controls or software changes; created an environment that included development, testing, and production procedures for web and core application development initiatives.

Implemented custom CRM solution that integrated with enterprise back office systems

Contributed to $7 million annual revenue by growing online-based products including online book subscriptions and other intellectual property. Instrumental in slashing website development costs 84%. Replaced development team with 3 new members who accelerated website development from 1 website every 3 months to 1 website every 3 weeks.

Turned a poorly performing IT Department into a well-respected and peak-performing department recognized for product innovations, superb customer service, and improved internal customer relations.

Solidified long-term partnership with vendors and suppliers such as Microsoft, Dell, and CDW and improved on-time delivery performance.

Surpassed company goals for 3 consecutive years, lowered cost expenses, and curtailed processing errors.

Completed three successful acquisitions and integrations (one in London, two in the US).

VITAVER & ASSOCIATES, INC. – Plantation, FL 1999 to 2000

Privately held systems consulting firm.

DIRECTOR, SOFTWARE ENGINEERING

Staff: Team of 35 Visual Basic, ASP, Lotus Notes and SQL Server Consultants, Project Managers, Technical Writers, Team Leaders

Lead team charged with providing consultation services primarily to American Express with offices in multiple states. Primary activities included new business development, creating specifications, requirements, design and architecture for Internet, Intranet, e-commerce and SQL projects, determining hardware and software feasibility, allocating resources, staffing, project management, configuration management, technical sales support, acting as a technical liaison, and client relationship management.

Directed development team tasked with building a call-center reporting system based on SQL Server 7.0 and Microsoft OLAP. System was rolled out in 2 months and lowered non-productive time by 60+%. This included the analysis and re-mapping of very large credit card data sets.

Architected a web-based case management system in tandem with American Express partners. Technology components included a SQL 7.0 back end with DTS packages, stored procedures, Java components, and ActiveX objects created in VB 6 to process business logic and ASP front-end to manage cases. System was rolled out in 2.5 months and was projected to deliver an $8 million annual savings.

Led development team that deployed a credit strategy campaign monitoring system to recover outstanding balances from credit card holders deemed as potential risks. Technology was anticipated to deliver $5 million in annual savings.

Guided Lotus Notes development team that created a workflow communication application to help team leaders and managers improve communication.

INSURANCE DATA RESOURCES, INC. – Boca Raton, FL 1997 to 1999

Start-up statistical/rating and consulting service organization. Company was acquired by ISO.

DEVELOPMENT MANAGER

Staff: 4 Team Leaders, 15 Visual Basic, ASP, SQL Server, Oracle Software Developers, and Consultants.

Leveraged IT expertise and oversaw project management, configuration management, requirements, specifications, design and architecture documentation writing for major projects, product functionality, and product demonstrations to potential clients and state Department of Insurance, human resource/staffing issues, training, and acting as technical liaison for multiple departments, and more.

Managed team that developed first phase of core business product, INSIDERTM; technology included Visual Basic, Oracle and SQL Server 6.5 databases and Windows NT 4.0. Front end included 250 objects, ActiveX DLLs and OCXs, 3rd party controls and 90 Crystal Reports, 500 tables, views, procedures, functions, and triggers.

Deployed phase 2 of INSIDERTM that incorporated new business requirements and redesigned features.

Created an infrastructure to incorporate an object oriented IIS Intranet report engine utilized for applications and Internet development projects.

COMMERICAL SERVICES INTERNATIONAL, INC. – Ft. Lauderdale, FL 1996 to 1997

International jewelry retailer; parent company is the world’s largest emerald retailer with 65+ stores.

SOFTWARE PROJECT MANAGER

Staff: 3 Visual Basic, Delphi, DataFlex, Access, and SQL Software Developers

Key activities included writing project requirements, specifications, design and architecture documents for major projects and supporting Systems and Internet Departments.

Implemented a Windows NT Server 4.0 store replenishment system based on Visual Basic that resulted in a reduction of overstock by 30%.

Directed migration of a DataFlex central inventory management and purchasing system from SCO Unix platform to HP-UX platform.

Implemented carrousel-based automated material handling system on an IBM RS6000 with Informix 4GL. Project saved merchandise selection and sorting time; pick and ship time was slashed from 7 days to 1 day.

Initiated the design of a merchandising/sales EIS using ESSBase as an OLAP MDDB engine, SQL server as data warehouse, and Visual Basic as GUI front end; efforts provided accurate sales reports.

INDEPENDENT CONTRACTOR – Florida and Connecticut 1992 to 1996

Designed a PC-based on-line merchandise ordering software/direct order system for Office Depot’s Business Service Division in Delray Beach, FL. System is used by 1,000+ corporate customers.

Created a health-of-the-franchise OLAP information system for American Express that was distributed globally. Technology was based on a highly intuitive graphical front end that would show 600 possible historical credit performance indicators based on additional data.

Developed a manufacturing and administrative process for system implementation and to manage technical and logistical aspects of an AS/400 MRP system implementation for a major caulk manufacturer.

RAYMOND ENGINEERING, INC. – Middletown, CT 1989 to 1992

$70 million, major designer and manufacturer of specialized military hardware.

PROJECT ENGINEER

Spearheaded development and production programs for defense and medical industries. Created information systems to facilitate production activities, quality assurance database, and bar code lot control system.

UNITED STATES ARMY ARDEC – Dover, NJ 1986 to 1988

PRODUCT ENGINEER

EDUCATION

Bachelor of Science, Industrial Engineering, 1986

University of Puerto Rico – Mayagüez, Puerto Rico

Credits towards M.S. Production Engineering

US Army School of Engineering and Logistics

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