Customer Service Medical

Laura Pendred

** ***** ******, **** *****, CT ***13 203-***-**** ************@*****.***

OBJECTIVE

Seeking a Front Desk Medical Receptionist position utilizing my 27 years of professional customer service experience. Build upon my recent Associates Degree in Medical Administration and to pursue my goal of serving others.

SUMMARY OF QUALIFICATIONS AND ACHIVEMENTS:

Knowledgeable in scheduling, registering, and billing procedures including CPT codes.

Trained in general medical terminology.

Educated in Medicare, Medicaid, and other commercial billing procedures.

Computer literate: Knowledge of MS Word, Excel, Access and Internet.

Experienced working with general office procedures.

Proficient in high-pressure environments working with patients and staff.

Training/education in Early Childhood Education and Social Science.

SKILLS

High level of personal initiative with proven ability to work independently.

Aptitude to handle multi-faceted tasks and to prioritize workloads to meet company deadlines.

Detail oriented; exceptional organizational skills necessary to run a front office.

Excellent time management skills; maintained work schedule while raising family.

Over 27 years of proven interpersonal skills providing outstanding customer service,

with emphasis on long term customer relationships.

Superior capacity to learn new procedures quickly and efficiently.

EXPERIENCE

Internship Chapel Pediatrics, Hamden, CT 8/2016 - 12/2016

Yale Medical Group

Greeted and checked-in patients; collected personal and medical insurance information.

Scheduled, rescheduled, and confirmed patient appointments.

Answered multiple phone lines.

Performed clerical work such as copying, faxing, scanning documents and emailing.

Transferred written orders into the computer system and electronic chart.

Compiled patient records ensuring confidentiality.

Team Member Bakery Department 1990-Present

Stop and Shop Supermarket, East Haven, CT

Demonstrate excellent customer service; record and fulfill orders accurately and efficiently.

Train new bakery personnel.

Supervise fellow employees and encourage team cooperation using leadership capabilities.

Oversee consistent quality control; manage all daily bakery product preparation and

production.

Enforce compliance with store policy, state and local health regulations.

Oversee inventory control and stock management; loss & damage prevention, maintenance

and reporting.

Administer expertise in maintaining company profitability.

Education

MEDICAL ADMINISTRATION ASSOCIATES DEGREE - 2016

Gateway Community College- New Haven, CT

Medical Billing Certificate

Gateway Community College- North Haven, CT

Early Childhood Education & Social Science Work

Child Development & Psychology

South Central Community College - New Haven, CT

Early Childhood Education Course Work

Southern Connecticut State University - New Haven, CT

Excellent professional references upon request

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