Administrative Assistant

Karyn R. Khatiblou

***** ******** **. • Lexington Park, MD 20653 • 410-***-****

Email *****.*********@*****.***

Administrative Assistant

Document Designer Bills Paid in Timely Manner Team Player

Department Reports Supplies Maintained Multi Task

Meeting Preparations Database Management Organization

Experience Word, Excel, PowerPoint and Outlook

Employment History Belk Department Store, California, MD

Loss Prevention Manager March 2008 – August 2016

• Conducting training on loss prevention and safety issues on a weekly basis for store associates. Making sure that associates abide to the policy and procedures of the company.

• Maintain case management systems and court scheduling. Submitting monthly safety and loss prevention reports. Conducting monthly safety meetings.

• Conducting internal and external investigations in a professional manner. Filing criminal charges when investigation is complete. Good working relationships with local law enforcement and Assistant States Attorney.

• Conducting pricing audits and submitting report to upper Management.

• Assisting with Inventory procedures. Performing inventory audits.

• Conducting monthly Loss Prevention audits, in a timely manner.

Corporate Investigations, Bank of America Baltimore, MD

Senior Investigator January 1995 – December 2007

• Conduct research via the internet and other online systems to obtain photos, financial documents and driver’s license information to assist with State and Federal law enforcement and other financial institutions on varying cases. Compile evidence to bring cases to trial. Considered an expert witness for the authentication of Bank of America documents; has testified at trials in Maryland; Virginia and Washington DC.

• Conduct all case analysis from conception to close. This includes conducting research, maintaining databases, searching numerous online systems to compile case files. Provide completed reports and final determinations on claims filed by customers.

• Compile data on suspects to obtain recovery restitution.

• Work with the legal department on a weekly basis for claims determination, recovery and overall case analysis.

• Construct formal restitution arrangements to include promissory notes, legal actions, releases and other documents. Create written documentation to customers for claim resolution.

• Conduct internal investigations on employees including surprise audits on banking centers and interviews with employees.

• Conduct employee on-the-job training for computer applications, paperwork and other resources.

• Able to prioritize and multitask

Corporate Investigations, Bank of America Baltimore, MD

Administrative Assistant January 1989 – January 1995

• Perform a multitude of administrative duties. Coordinated and assigned varying cases, maintained case management database, bank robbery database, and Maryland Association of Bank Security (MABS) alert system. Coordinate with law enforcement entities on open case work.

• Developed and maintained case management systems (internal databases; spreadsheets and other systems). Designed, developed and maintained a robbery database. Notified various departments with robbery notification.

• Coordinated, assisted and maintained all security equipment systems. Composed varying lists of all banking centers. Worked on a daily basis with internal Bank of America departments, outside vendors, and private industry in a timely manner. Ordered and maintained office supplies. Paid various bills in a timely manner. Prepare and sent in expense reports.

• Conducted on-the-job training for new employees on computer systems. Working knowledge with Microsoft Word, Excel, Outlook and PowerPoint. Quick learner on all computer systems.

• Prepared monthly and yearly reports for upper management.

EDUCATION

Maryland Adult High School Diploma Program Diploma, 1992

Microsoft Word and Excel Certificate of Completion

Power Point Fundamentals Certificate of Completion

Fundamentals of Interviewing Certificate of Completion

Technical Writing Course Certificate of Completion

CERTIFICATES OF APPRECIATION

United States Secret Service (Baltimore Field office - Certificate of Appreciation)

Baltimore County (MD) Police Department (Distinguished Citizens Award)

Fairfax County (VA) Police Department (Certificate of Appreciation)

Bank of America (Higher Standards Award)

REFERENCES

Raymond Boddie, UPS Swing Driver 703-***-****

Edward Rogers, Technical Manager 410-***-****

Sgt. Steven Hall, St. Mary’s County Sheriff 301-***-****

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