Tax preparer

loretha Dale

***** ***** ***.

Detroit, Michigan 48219

Phone: 313-***-****

Alt: 313-***-****

Email: **************@*****.***

Personal Summary:

A diligent, career minded individual with a desire to enhance current skill level with new duties and responsibilities. Possessing great communication and customer service skills; a fluid multi-tasker, coordinator, and organizer; and one who maintains incredible time management skills. Willing to learn and/or train to maximize personal and/or professional production qualities.

Experience:

Nobel Voice Communication - Detroit, MI. 07/2015 - 11/2015

Career Advisor

Monitor incoming calls, forward calls, emails, and applications of companies currently hiring in

local areas; and advising the callers on available educational opportunities.

Customer service and quality assurance with client communications and referral.

National Income Tax Services - Highland Park, MI. 01/2008 - 04/2010

Tax Preparer

Liberty Income Tax Services - Detroit, MI 01/2007 - 04/2007

Tax Preparer

Greeting customers; faxing, filing, training new employees on tax preparation.

Preparing individual income taxes for walk in and appointments.

Forwarding incoming and outgoing calls, and data.

Jackson Hewitt income tax services - Highland Park, MI. 01/1999 - 05/2005

Tax Preparation/Assistant Manager

Individual Income tax preparation, office assistant; training new employees on tax preparation and software.

Assisting with tax related customer inquiries; supervised office in manager’s absence.

Helped with scheduling, faxing, filing, facilitating inbound/outbound calls.

In charge of orientation at the beginning of each tax year; opening and/or closing office.

Assisted/trained employees in customer service and quality assurance, facilitating customer monetary transactions, and distribution of dispensable tax checks.

Education & Training:

Wayne County Community College District - Detroit, MI. 2015 - 2017

Psychology/Business

Highland Park Adult Education - Highland Park, MI. 1993 - 1995

General studies – completed with a high school diploma.

The Resource Network, Inc. – Hamtramck, MI. 2016

Employment & Training Workshops:

Job Readiness * Work Ethics & Attitudes * Conflict Resolution * Job Preservation

Notable Skills:

Management * Computer * Organization/Coordination * Communications * Customer Service *

Motivational * Quality Assurance * Data Entry *

Contact this candidate