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Customer Service Administrative Assistant

Houston, Texas, 77011, United States
January 18, 2017

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Sally Anguiano

**** **** **, ******* ** *****



Everest University, Houston, Tx

Medical Administrative Assistant, 2011

Central High School, San Angelo, Tx

2002 - 2006

Internship Experience

Today Care Clinic Houston, TX

June 27, 2011 - July 12, 2011

Medical Administrative Assistant & Medical Assistant

●Checked patients in and made appointments

●Answered telephone calls

●Filing and Bookkeeping

●Took vitals, weight and temperature when needed

●Took pharmacy calls to verify prescription

●Roomed patients

●Took patients complaints, symptoms and reason for visit

Q Family Care Clinic, Houston, TX

July 13, 2011 - July 29, 2011

Medical Billing &Coding

●Learned how to use Supra

●Billing patients/ paper claims

●Calling insurance to verify eligibility and claim status


●Calling patients for billing purposes

Employment Experience

Primary Services – Houston Tx September 2015 – November 2016

Reliant Energy Retention/ Business & Residential

●Inbound customer service calls

●Took payments, granted extensions, payment plans, renewed contracts

●Assisted with account questions

●Promoted to Winback Team in effort to retain customers from leaving company, including making outbound calls and personally handling customers account

●Promoted from Winback to Business Team to assist handling small business account including enrolling customer for services, taking payment, moving out services and communications with utility company to ensure all permits/inspections were done

Q Family Care - Houston, TX Aug 2011 – May 2015

Medical Billing and Coding & Medical Administration/Reception

●Supra software

●Do billing for office, hospitals, nursing homes and hyperbaric

●Call insurance to verify patient eligibility and check status of claims

●Call patients to inquire about insurance and any information needed

●Send paper claims when electronic claims are not going through

●Check ERA's, submitted batches and check on claims

●Submit batches

●General billing & coding

●Make payments for insurances

●Check patients in and make appointments

●Take telephone calls

●General Receptionist work

●Take payments for patient copay


●Pay office bills/ order supplies

●Go to bank to make weekly deposit

Sitel Corporation San Angelo, TX August 2006 - September 2007

Reliant Energy Customer Service

●Participate in customer calls by providing service in area that is necessary. Actively promote the company and the value of its products and services

●Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options/ deposits and provide customer with assistance in obtaining various company products and services

●Effectively utilize resources, i.e. computer systems, software programs and phone equipment

●Consistently apply knowledge required to perform technical and procedural aspects of the position

●Route calls to appropriate department for different inquiries

●Promote current plan and upgrade customer to better plan.

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