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Staff Manager

United States
January 18, 2017

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Silvester Davis

***** ****** **** **** *' Lakes, FL 34638 813-***-****

Work Experience


Unit Director

Resource for Human Development

Tampa, FL

June 2015 to Feb. 2016


R eports to the Regional Corporate Director Facility Director and is the primary leader of the Clinical Management Team.

The Program Director directs the activities of a multidisciplinary staff in achieving individual and facility goals. Under the direction of the Facility Director, is responsible for the provision of clinical services for people living in a Community Facility operated by the Department of Developmental Services. Responsible for all Level of Care services provided to residents of Resources for Human Development and directly supervises all non nursing staff assigned to the clinical program (may delegate some functional supervision).

Promotes and implements principles of Active Treatment, Wellness and Safety. Identifies needed staff training and monitors standard compliance and quality assurance activities. Recommends facility policy, procedure or process improvement. Attends, conducts and chairs meetings as required.

Intervenes, evaluates and reports on special incidents. Serves as contract manager on service contracts.

A s an Executive Team member, participates in strategic planning and facility operations management. Juvenile/ Campus Director

The Children Home, Tampa FL

April 2014 to June 2015

Supervises staff assigned to the Programs Unit. This includes: Juvenile Officers, Senior Juvenile Court Officer. Responsible for assigning cases a dvising staff on the proper techniques of case investigation, report writing, giving, and understanding the legal requirements of their position.

Evaluates staff performance, and may recommend disciplinary. The JCD consults with and assists staff through individual and group conferences. Analyzes difficult, case specific problems, and makes recommendation for appropriate services, programs, or solutions.

Assists in planning budget recommendations to the Regional Administrator in matters of personnel, programs, contractual agreements, equipment, and materials.

Monitors Child Care Budget as it applies to the Program Division. Gathers and reviews data regarding the Program Division to generate reports for the administration, YLS risk assessment tools, Child Care Fund and state reports. Responsible for the daily operations of the Program Division including emergency situations, staff absences and to ensure coverage of their duties.

Attends managerial staff meetings. Participates in developing policies and procedures. Moderates staffing of cases for placement of youth into residential placement facilities with court psychologist, JCO’s, agency personnel, and aftercare staff.

Scrutinize and approve for payment, staff travel and mileage vouchers, bills from vendors for residential placements, psychological evaluations, drug tests, therapy sessions, drug testing supplies, and the like. Assigning the appropriate vendor numbers, distribution numbers. Approves vacation requests, monitors sick time used, scrutinizing staff time cards, assuring accuracy, and signing the same for entering into MUNIS. Meets with Sex Offender Sr. JCO and Psychologist to staff cases and monitor progress. Also meets with Aftercare Unit staff to monitor progress and case plans for youth during long term residential placement and upon returning home

Responsible for interviewing new applicants and making recommendations to the Deputy Court Administrator.

Reviews, corrects, and responds to the various social and legal reports which are prepared by the Juvenile Court Officers.

May receive after hours phone calls, regarding custody requests or emergencies situations. Attends and conducts general and division staff meetings with personnel assigned to the unit. Provides organization information and discussion regarding the Programs Unit and the Court. In the absence of the assigned Juvenile Court Officer, consults with juveniles, parents and other involved parties and may be required to respond to emergency situations.

Counselor/ Per Diem


September 2013 to April 2014


Assures incoming patients have psychosocial assessment and interpretive summary according to the timeline in the AR S policy manual.

Completes, with patient participation, a Preliminary Treatment Plan according to the timeline in the ARS policy manual.

Completes a Quarterly Case Consult according to the timeline in the ARS policy manual.

Completes a Treatment Plan Review and update for each patient after completion of the Comprehensive Treatment Plan according to the timeline in the ARS policy manual.

Prepares an aftercare transition plan for all patients at the earliest possible time and to review prior to discharge.

Prepare annual review, BPS update, annual case consult and annual bill of rights for each patient on a yearly basis.

Follows up, according to the Follow Up Policy and Plan with each discharged patient.

P rovides individual addiction counseling according to the Comprehensive Treatment Plan.

Provides group addiction counseling according to the Comprehensive Treatment Plan.

Documents each individual, group, case management or other patient contacts by way of progress note written in

“DAP" formula in accordance with ARS policy manual standards.

Ensures all paperwork is filed into patient charts in a timely manner that meets ARS policy manual standards.

Ensure that patient has an accurate form of funding and that authorizations are reviewed in a timely manner to ensure payment for services.

Completes all paperwork that is associated with take homes and state exceptions.

Complete 30 hours of training in first year of employment and 25 hours thereafter.

Attend required clinical and treatment team meetings on a weekly basis to allow consultations of current caseload.

Participates in Peer Reviews and other Quality Assurance activities as assigned. Brief therapy


Evidence Base Therapy


Lead Juvenile Manager

State of CT Dept of Children and Family Riverview Hospital Middletown, CT February 2005 to July 2013

In a state child care facility or program, this position is accountable for the administration of assigned unit(s) of residential living or program activity including the training, assignment and evaluation of staff. Supervision of specialized services for treatment and care of residents.

* Supervises and advises staff in care, custody and treatment of residents on the unit.

* Provides adequate round the clock coverage of unite and takes necessary action in the care of absences.

* Determines priorities and plans unit work and maintains unit procedures.

* Conduct meetings with unit staff in order to discuss behavioral problems and programs of residents on unit.

* Review and sign reports of significant happening in the unit.

* Provide individual guidance and instruction to staff regarding juvenile behavioral problems and appropriate treatment

* Assist in the development and implementation of department goals, objectives, and policies and procedures.

* Assists security personnel in apprehension of runaways and initiates contraband searches to insure juvenile safety.


Behavioral Health Unit Supervisor

State of CT Dept of Mental Health and Addiction Service Middletown, CT December 1999 to January 2005

•Oversee activities directly related to providing services at the residence

•Create and implement programming at the residence

•Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

•Manage staff, preparing work schedules and assigning specific duties.

•Work directly with Clinical Director, Admissions Director, and Human Resources manager

•Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.

•Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

•Supervise and coordinate with external vendors.

•Determine staffing requirements, interview, hire and train new employees, and oversee those personnel processes.

•Manage Behavioral Health Technicians.

•Ensure client’s safety, organizes client activities.

•Provide support for staff and clients.

•Counsel staff on program policies and procedures.

•Ensure the general facility is in compliance and all repairs are done in a timely manner.

•Ensure that proper licensing standard is met.

•Monitor compliance with JCAHO accreditation

•Track and verify timely and accurate compliance with operational procedures.

•Create and implement operational programming and staff training.

• Knowledge of business and management principles, involvement in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.

•Ability to develop and enforce policies and procedures in a fair and firm manner.

•Knowledge of the disease of addiction and the substance abuse field.

•Ability to recognize the importance of adapting to the various ethnic groups.

•Ability to use good judgment and maintain confidentiality of information.

• Ability to demonstrate tact, resourcefulness, patience, and dedication.

•Basic Microsoft and Computer skills.


Regional Residential Program Manager

State of CT Department of Mental Retardation

April 1990 to December 1999

Implement and manage program for persons with mental retardation or other developmental disabilities.

* Received administrative directions from Assistant Regional Director.

* Supervised Program Supervisor and other staff

* Direct staff and operation of a program

* Coordinates, plans and manage program activities

* Formulate program goals and objectives

* Develop and assist in preparation

* Maintain contact with individual both within and outside of division who might be on program activities.

* Perform related duties as required.


Residential Manager

CREC, East Harford, CT

September 1992 to December 1995

Plan schedules, supervise and evaluate the work of subordinate counselors, support staff. Participated in making recommendations regarding the selection, discipline and termination of subordinate employees. Supervise and coordinates the training of program staff.

* Plan, organize and coordinate administrative operations and program activities. Prepares, maintains and distributes required records and reports. Designs and implement program forums. Reviews incident reports; investigates and documents findings.

* Provides guidance in crisis management. Utilizes conflict control and resolution methods for residents and staff. Reviews resident treatment plans. Maintain staffing and coordinate outside services

* Prepares grant applications. Participate in the development of contracted services and program budget preparation. Monitor expenditures and coordinate program services with other

* Department Offices of Adult Probation

* 8/94 5/96

* Hartford, CT

Representative Duties:

• Under the guidance and direction of a Supervisory Probation Officer, conduct investigations and prepare reports with recommendations, which requires interviewing offenders/defendants and their families, as well as collecting background data from various sources. An integral part of this process is interpretation and application of policies and procedures, statues, Federal Rules of Criminal Procedures, and may include U.S. Sentencing Guidelines, Monographs and relevant case law.

• Under the guidance and direction of a Supervisory Probation Officer, enforce court ordered supervision components and implement supervision strategies. Maintain personal contact with defendants and offenders. Investigate employment, sources of income, lifestyle and associates to assess risk and compliance. Address substance abuse, mental health, domestic violence, and similar problems and implement the necessary treatment or violation proceedings, through assessment, monitoring and counseling.

• Schedule and conduct drug use detection tests and DNA collection of offenders/defendants following established procedures and protocols. Maintain paper and computerized records of test results. Maintain chain of custody of urinalysis testing materials. Respond to judicial officer's request for information and advice. Testify in court as to the basis for factual findings and (if warranted) guideline applications. Maintain detailed written records of case activity. May conduct surveillance and/or search and seizure at the direction of the court.

• Investigate and analyze financial documents and activities and take appropriate action. Interview victim(s) and provide victim impact statements to the court. Ensure compliance with Mandatory Victim Restitution Act. Responsible for enforcement of home confinement conditions ordered by the court.

• Under the guidance and direction of a Supervisory Probation Officer, analyze and respond to any objections. This may include resolving disputed issues and presenting unresolved issues to the court for resolution. Assess offenders'/defendants' level of risk and develop a blend of strategies for controlling and correcting risk management.

• Communicate with other organizations and persons (such as the U.S. Parole Commission, Bureau of Prisons, law enforcement, treatment agencies, and attorneys) concerning offenders'/defendants' behavior and conditions of supervision. Identify and investigate violations and implement appropriate alternatives and sanctions. Discuss violations with Supervisory Probation Officer. Report violations of the conditions of supervision to the appropriate authorities. Prepare written reports of violation maters, and make recommendations for disposition. Testify at court or parole hearings. Conduct Parole Commission preliminary interviews. Add Education



Bachelor's in Liberal Arts

North Central University Prescott, AZ

September 1999 to June 2003


Associates in Liberal Arts

Manchester Community College Manchester, CT

September 1993 to June 1995



Manchester Community College Manchester, CT

September 1990 to June 1992



Certification in Forensic Investigation

Career Institute New York, NY

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