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Customer Service Manager

Lucerne Valley, California, 92356, United States
January 18, 2017

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***** ********* ***, ********, ** 92356 C: 972-***-**** Determined Manager successful in contract negotiations and process improvement. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Extensive experience in Project Management Local/Intra State Dispatch Operations large and small scale. Driver/Sales Recruitment. Training Drivers Packers, Loaders, Sales Staff. Proficient in Excel,Outlook,Movers Suite,Vans,and Mobile Mover. Some experience in GP. Employee development and


Expense control



Process improvement strategies

Customer service-oriented

Multi-unit operations



Superior negotiation skills

Shipment consolidations


Cost reduction

Process improvement

Motivated self-starter

Current CDL license

Negotiations expert

Boosted customer satisfaction ratings by 25% in under 6 months. Increased Willing to recommend Scores for Military from 63% to 85% United Scores from 60% to 88%. Grew revenue by $250,000 in the first year by spearheading development of OTR and Intrastate Fleet . Recruited 9 OTR Drivers 7 OO 2 Company drivers in 6 Months. UVL Qualified 30t Crew/Drivers In under 60 days. Recruited 3 COD sales associates. Reduced packing and warehouse claims from the highest in United to near the lowest.

07/2016 to Current Operations Manager/ Dispatch

Republic Moving System NAVL - Temecula, Ca

Republic is a Great Company to work for. I am used to a higher volume of work. When I started in June they were using five fulltime warehouse personnel and two lot crew. Currently achieving the same results with three warehouse and one part time lot person. In yard crew time AM 2 plus hours. Currently less than 20 minutes Increasing on time to residents to over 94%. New Business Development SDUSD $138,000 book business for 2017. Building Relationships with CBRE, Turner Construction, Soltek Industries. 06/2015 to 07/2016 General Manager/Operations Manager/Dispatch Local/Intra Johnson Storage and Moving - San Diego, CA

Active in all aspects of P&L. Budgeting Operations Dispatch and Warehouse Distributions Analysis. Oversee planning and preparation, and execution of over EDUCATION

150 moves per week, Arriving at Johnson 1 year ago The WTR a low 60% on COD and 63% Military TMM on a rolling 12 months. In June of this year our WTR Cod 88% TMM 85%. Interstate and Intrastate Hauling up over $600,000. Recruited 9 OTR Drivers 3 COD sales personnel.

03/2012 to 05/2015 Driver Manager/Operation Assisant Xpress Global Systems - Grand Prarie, TX

Oversaw all aspects of day to day activities. Assisted in organizing Distribution schedules across the state and Oklahoma. Assisted in stream lining delivery scheduling. Maximized deliveries while minimizing time. I personally ran every route across Texas and Oklahoma to help set time schedules. 03/2007 to 04/2012 Operations Manager

Scully Distrubition - Fontana, CA

Oversaw scheduling for the day-to-day activities of 60 transportation employees. Synthesized project findings into actionable recommendations with demonstrable effects on business performance. Established transportation cost standards and economical shipping practices. Evaluated operational records and made scheduling adjustments to maximize efficiency. Evaluated and reconfigured systems to support customer service and operational goals. Forecasted manpower requirements based on daily workload and company targets.

09/1992 to 02/2007 Owner

West Coast Office Moving - Orange, CA

Free Lance Contractor for most of the major Van Lines in Orange County and Los Angeles Ca. Hauled and Project Managed some the largest commercial projects In Ca. Disney feature animation. 260 people from 14 buildings into 1 facility. Active story boards, Walt Disney personal memorabilia and drawings. MGM 1200 employees. ICM 900 employees. State Farm Ins 820 employees. Motorola Project required Clean Room removal entailed the decommission of an 800,000 sq. ft. facility with relocation of materials to 12 different countries at 9 states. All relocations required one on one relationship with customer other trades and vendors to ensure budgets and timelines were kept. Many more references upon request.

1982 Associate of Arts: Business/ marketing

Oklahoma State Univercity - Sti llwater, Oklahoma, USA

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