Sales Customer Service
Resume:
Stacey Christine Chavez
***** ***** ***. *******, ** 92336
909-***-**** *************@*****.***
Education
Bachelor of Arts in Business Administration
California State University of Fullerton, 2011
Professional Experience
Greenland Home Fashions Chino, CA
E-Commerce Sales/ Customer Service June 2016 to September 201
Key Contributions:
• Account Management: Results oriented in supporting sales in the e-commerce department. Managed JC Penny E-commerce account, order processing and invoicing.
• Logistics coordination: synchronized order pick -ups with logistics companies. Created packing list, and Bill of ladings for shipments.
• Invoicing- emailed vendors daily invoices, and tracking for all small orders placed with the company. Also processed payments for all the small order for the company.
King Instrument Company Garden Grove, CA
Sales Account Representative August 2015 to April 2016
Key Capabilites:
• Account Management/Sales: Results oriented in supporting International Sales Manager. Worked in a team of 3 to manage all sales and invoices to maintain goals set for the end of the week. Also met with new and existing accounts, this led to new prospects such as new distributors or buyers. Led me to build stronger relationships the company’s distributors.
• Distributor Liaison: worked with multiple distributors throughout the US, to help with product knowledge. Marketing material, lead times and pricing for our end product.
• Department coordination: synchronized with other departments such as shipping and receiving, inventory and manufacturing to update sales and marketing information to increase sales.
salt and pepper incorporated Vernon, CA
E-Commerce Sales Account Representative January 2014 to April 2014
Key Contributions:
• Account Management: Results oriented in supporting sales in the e-commerce department. Worked in a team of 5 to manage all sales and invoices to maintain goals set for the end of the workday.
• Department coordination: synchronized other departments such as the photography and social media department to update sales and marketing information to increase e-commerce sales.
• Trade Shows- attended trade shows to meet with new and existing accounts, this led to new prospects. It also gave me the ability to meet with my online clients to build stronger relationships.
Rio Home Fashions City of Industry, CA and New York, New York (Market Week)
Executive Sales Assistant November 2012 to December 2013
Key Capabilities:
• Administrative Support: Results oriented in supporting fast-paced sales operations, effectively balancing competing priorities to promote achievement of corporate goals. Analytical and detail-driven, with experience maintaining various accounting software (including Peachtree) and reporting procedures.
• Effective Communication: Excellent communication talents leveraged to coordinate with clients, colleagues, and management. Creative problem solver, swiftly identifying and resolving emerging issues while maintaining relationships. Demonstrated bilingual proficiency in Spanish and English.
• Customer Service: Friendly and engaging; effective in managing customer accounts and forging solid relationships with strategic partners.
• Additional Strengths: Technologically proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), Windows and Mac operating systems; type 50 wpm with accuracy. Able to generate professional presentations utilizing these skills.
Scotts Miracle-Gro Company Orange County Region, CA
Product Counselor February 2012 to July 2012
Key Contributions:
• Served as a trainer for new retail representatives on how to effectively communicate with consumers and educate clients on product benefits.
• Credited for doubling sales volume in one weekend, beating expectations at other stores.
• Established strong relations with store personnel, training staff to continue promoting sales throughout entire sales day.
Other
• Sales associate (2004 to 2011) various sales and hospitality positions
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