Information Technology Help Desk

William R. Mahnken

Po Box *** Lexington, SC ***71 Home 803-***-**** *********@*****.***

Computer Repair Technician

Professionally trained technician well versed in multiple operating systems and new technologies. Seeking a challenging position that would use strong creative abilities to train, develop and inspire “thinking outside the box”.

Knowledge, Skills and Abilities

Proven ability to diagnose, troubleshoot, and resolve technical problems with both hardware and software

Proficient in Windows operating systems (Windows 98 thru Windows 10) Basic Linux

MS Office, Open office and Visio

Preformed level 2 help desk/desk side support for software, hardware printers

Polished teaching skills and abilities with users, customers and technicians

Professional Experience

Work Station Support Technician SCANA Cayce, SC 2012-2016

Image and install applications over the network

Managed, deployed new and retrieved End of Lease equipment

Trained and mentored other /new team members in troubleshooting issues as desk side support

Supported high volume24/7 Call Center, mailroom, training department and IST

Tested and Implemented Windows7 64 bit starting with the IST groups and ending with the Call Center

Set up and tested Ipads,Surface1,2,3 tablets to replace some laptops and workstations

Set up standard users on VDI and Zero Clients

Managed,installed,supported Print server(Server 2007) with Ricoh and Hp printers

Information Technology Training Center Vocational Rehabilitation Dept. W. Columbia, SC 2010 - 2012

Set up & managed the help desk using Spice works for 50+ workstations

Preformed desk side support / troubleshooting / repair

Set up Windows 2003 & 2008 servers

Troubleshoot & manage switches, firewalls and print servers

Allison Technician W.W.WILLIAMS W. Columbia, SC 1998 - 2009

Earned all Allison “on road product” certifications

Diagnosed multiple electronic control systems using various electronic, digital and analog methods

Facilitated reprogramming and programmed new systems

Created custom electrical systems as needed

Provided technical support to customers, service desk, and technicians

Overhauled, rebuilt and replaced transmissions as needed

Failure analysis and course of action planning

Developed and implemented a preventive maintenance service schedules

Education and Training

Microsoft E-learn

Windows 7 1+2, Windows 8 Desktop and Start Screen, Server 2003 Active Directory, Server 2007 Designing servers and Message Routing

Information Technology Training Center SC Vocational Rehabilitation W. Columbia, SC 2010-2012

CompTIA A+,Network +, Security+

SC GED Testing Center Columbia, SC 2010

Earned superior GED scores certificate

Top 5% of SC. GED graduates and Top 10% of high school graduates

Work Keys/ ACT Lexington, SC 2010

Earned Gold National Career Readiness Certificate

Contact this candidate