Human Resources Customer Service

Brandon Gist

*** ******* ***** ********, ** ***** (C) 678-***-**** ****************@*****.***

Objective: A challenging position that assists with the administration of the day-to-day operations of the human resources functions and duties. A role that carries out responsibilities in some or all of the following functional areas: departmental development, HRIS, employee relations, training and development, benefits, tuition reimbursement, compensation, organization development, payroll administration, and employment.

HIGHLIGHTS: Employee Relations, EEO training, Training and Development, HRIS Systems, Employee and Manager Self-service, Benefits and Compensation Administration, Employee Orientation Alpha-numeric Typing, Internet Explorer, Microsoft Access, Microsoft Outlook, Microsoft Excel, Microsoft Office,

Experience: BCD Travel Company

HR Service Center Representative August 2011 – September 2016

Reviews and submits HR data changes to the Payroll and Benefits dept.

Received and reviewed tuition reimbursement documents

Maintains the human resource information system database (HRIS) and prepares reports as needed.

Responds to inquiries via phone and in writing from managers and employees and facilitates resolution in a timely manner.

Assisted managers and employees with any changes via employee & manager self service portal.

Excellent verbal, organizational and written skills with the ability to follow through to complete resolution of the requests.

Effectively communicates company policy and programs covering employment, employee relations, wage and salary administration, benefit plans, life insurance benefits, 401K, regulatory compliance, training, and related activities.

Recruiting and staffing logistics.

On-boarded new hires by completing I-9s and entering into HRIS system.

Processing of newly eligible and terminated team members and life events. Assisted employees with basic health and welfare benefit inquiries via telephone and email.

Assisted with coordinating the Benefits Fair and assisted employees with questions during Open Enrollment.

Prepared and distributed open enrollment forms, booklets, posters and other communications.

Employee orientation, development, and training.

Verizon Wireless Atlanta, GA

Business Support Coordinator II May 2009 – April 2011

oAnswered inbound call inquiries regarding small, medium, large and government account billing and usage inquiries.

Assisted with department-wide project to make product order and tracking more efficient.

Processed equipment order for mobile devices including, phones, PDA, netbooks, and mobile broadband devices.

Maintained written and verbal communication with customers concerning account status, and status of resolution for escalated issues.

Trained fifteen associates with (voice of the customer), quality customer service training 4th quarter, resulting in an increase of customer survey scores by 25%.

Georgia Pacific Company Atlanta, GA

Human Resources Service Representative June 2007 – July 2008

Responded to routine questions of employees, managers, and/or benefit providers including researching all concerns.

Resolved employee escalations concerning FMLA and tax status.

Contacted employees for payroll issues regarding garnishments, student loans, etc.

Assisted upper management to resolve errors made with hours worked, overtime pay and other compensation issues.

Ensured accurate documentation and compliance with all relevant employee regulations including EEO records.

Employment and compliance to regulatory concerns and reporting;

Assisted managers and employees navigate and process requests through manager self-service and employee self-service.

Assisted with new hire orientation as well as benefits and compensation.

Hill Enterprises Atlanta, GA

Human Resources Assistant 04/1999 – 06/2007

Four-year summer internship. Full time employment started in Summer 2004.

Displayed effective computer skill, and knowledge of HR federal law, and company procedure by working with HR director to update Human Resources handbook.

Ensured appropriate procedures taken for handling employee benefits/compensation programs, new hire, FMLA, terminations, transfers, and/or separation status.

Coordinated drug screenings and background check for pre-employment.

Education: Stephenson High School Stone Mountain, GA

High School Diploma 1996-1999

Albany State University Albany, GA

Bachelor of Business Management, Human Resources August 1999 – December 2004

Accomplishments: Perfect Attendance: 2nd & 3rd quarter 2010.

Verizon “Employee on the Move”: November 2010.

Verizon Business Impact Award: (top 5 in call center) 3rd quarter 2010.

Verizon Quality First Award: March 2008 & October 2008.

Gold Phone Award – Problem Resolution: October 2008.

Certificate of Recognition - "Thinking Outside the Box": August 2007

HR Rep of the Month: 9 times from 1999-2007

Contact this candidate