Management Quality Assurance

ROBERT C. MEYERS

**** ***** **** ******, ***. ***, Chula Vista, CA 91913

805-***-**** and Email **********@**********.***

SUMMARY OF QUALIFICATIONS

20+ years of experience in healthcare management, Patient Administration, healthcare delivery, enrollment, finance, budgeting, and customer service.

Advanced level experience using Microsoft Office applications

Strong executive managerial and organizational skills; able to maximize resources and build strong effective teams

Demonstrated expertise in developing and managing research projects, utilizing databases, integrating and translating information into high-value planning insights

Excellent oral and written communications and presentation skills

Superior leadership, team building, personnel development and mentoring abilities

Excellent statistical reporting and analytical skills with strong quality assurance abilities

Proven research skills and experience producing, executive summaries, presentations, proposals and training & development plans for staff

Outstanding problem solving and complex scenario/critical thinking abilities

Well-developed quantative skills and statistical competencies

Established superb customer relations, marketing and communication experience

Designed and implemented performance/process/quality improvement initiatives for improving access to care in several naval commands and medical clinics

Expertise in project management, business and resource management

Expert in solving complex personnel and administrative problems, while increasing efficiency and productivity

Outstanding communication and presentation skills

Exceptional business administration skills

Current CPR Certification

Superior teaching and facilitating skills

PROFESSIONAL EXPERIENCE

UNITED STATES NAVY, San Diego, CA

Senior Medical Manager - Worked 60 hours per week 1989-2015

Led over 20 healthcare workers in the management of medical care for a staff of 700 personnel. Delivered, coordinated and scheduled all aspects of medical care including ancillary services and treatment. Accomplishments: Provided over $30 million in healthcare services rendered and a cost savings of $5.1 million to the U.S. Navy and taxpayers.

Proven qualitative and quantitative analyst ability. Analyzed large amounts of data for Navy Medicine that helped change the way Navy Medicine operated by creating statistical reports that demonstrated ways to reduce loss productivity to the Navy by reducing injuries to Sailors. Accomplishments: The U.S. Navy changed their policy on injuries and loss manpower that reduced loss manhours by 20% across the U.S. Navy.

Supervised a staff of 260 personnel. As the Senior Personnel Manager; trained, supervised and provided daily leadership for 260 personnel in a fast paced organization, including organizing staff and operational meetings with key leaders prior to major inspections. Accomplishment: Increased recognition and promotion of staff members due to excellent inspection performance.

Directed a diverse, workforce that developed new performance improvement and quality assurance programs within accreditation standards. Managed several healthcare programs providing monthly and quality data reports and solving complex healthcare problems. Accomplishments: Improved performance by 25% and exceeded all quality assurance standards.

Administered superlative healthcare for over 300 personnel. As the sole medical provider to a U.S. Navy ship’s crew, performed lifesaving emergency medical care, triaged and treated over 290 patients, ordered 238 labs, 129 radiographs, prescribed 415 medications and 94 consults. Accomplishment: Cost savings of $1.2 million with $4.7 million in healthcare services rendered.

Demonstrated exceptional management, planning and organizational skills by managing thousands in budgets and the logistics for several major projects at different commands. Also, developed and executed new best practices including utilizing quantative and qualitative tools and dashboards to track key metrics. Accomplishment: Increased efficiency and productivity by 25% for hundreds of personnel. Also, increased performance at different commands by 20%.

Developed a comprehensive Health Promotion program for 300 staff members. Coordinated and scheduled nutrition classes, physical fitness programs and organized four health fairs. Accomplishment: Health promotion program reduced the number of injuries and illnesses by 35% for 300 personnel that increased productivity and efficiency for the Command. Also, the organization awarded consecutive U.S. Navy Health Promotion Awards for excellence saving the Navy $200,000 in healthcare cost annually.

Established and pioneered the development of 2 medical facilities in Afghanistan while deployed to the region. Coordinated the planning, construction and organization of two medical facilities across Afghanistan servicing over 8,000 personnel. Accomplishments: Increased access to medical care, decreased patient wait times, and created significant savings in transportation.

Coordinated performance improvement planning, collection and reporting data for the performance improvement plan. Worked with teams to actively translate complex data to actionable insights and analyze data against new initiatives and others. Accomplishments: Exceeded regulatory requirements for OSHA, JCAHO and Navy policies leading to high marks on the JCAHO and OSHA inspections.

Subject matter expert in research and technical analyst abilities on the integration of customer strategy data and methods. Actively keep up with healthcare trends and consumer research and data analytics. Prepared executive level briefs and presentations for high level officials to improve healthcare throughout the Navy. Accomplishment: Briefs and presentations received high praise and accolades for details and accuracy.

Navy Region Southwest, San Diego, CA

Family Emergency Response Coordinator April 2015 to June 2016

Leader in Emergency response for Families in coordinating mass care services and Emergency Response resource fairs for over 20,000 military families and DoD personnel throughout the Southwest Region. Accomplishment: Increased preparedness for over 20,000 families and DoD personnel throughout the Southwest Region.

Facilitated and trained staff in emergency management procedures and protocols for active shooter and other disaster scenarios. Implemented a Regional Family Emergency Operation Center Standard Operating Procedure Manual for Department. Accomplishment: Increased Emergency operations across the Southwest Region for multiple military installations.

Assisted in the planning, coordination and execution of emergency drills and full scale exercises across the Southwest Region. Accomplishment: Increased efficiency in emergency management operations across the Naval Region Southwest at multiple naval installations.

Partnered with other organizations and law enforcement agencies in Emergency Management exercises by providing input and recommendation on exercise design and functionality. Accomplishment: Increased effectiveness of partnerships across Naval installations with other agencies and organizations outside the military scope of operation.

Navy Region Southwest, San Diego, CA.

Operations Strategic Planner June 2016 to September 2016

Emergency Management Strategic Planner, helped organize emergency management exercises and table-top exercises for over 1,000 personnel. Assisted with the development of new policies and procedures for Navy Region’s emergency management programs. Developed tracking metrics for emergency management to increase efficiency in emergency response. Also, assisted with the planning and organization of the Senior Leadership Seminar for San Diego Fleet Week. Accomplishment: New policies were adopted for several naval installations. Also, received high praise from Third Fleet Commander and several City Mayors, who attended.

National University, San Diego, CA.

Part-time Adjunct Professor April 2016 to Present

Led, instructed and facilitated students in Healthcare Administration. Taught and facilitated online and onsite classes in Healthcare Administration that included Health Organization Management, Healthcare Planning and Marketing, and Human Resources Management.

EDUCATION

Master of Science, Health Service Administration, Central Michigan University

Bachelor of Science, Healthcare Management, Southern Illinois University

Associate of Science, Regents College, New York University

PROFESSIONAL ORGANIZATIONS

American College of Healthcare Executives/San Diego Organization of Healthcare Leaders

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