Customer Service Sales

Rosa M Cuervo

**** * **** ***. ***. *** Hialeah, FL 33016

M: 786-***-**** ******.****.*@*****.***

Executive Profile

Dedicated Catering Sales Coordinator with eight years of experience in the hospitality industry; providing exceptional customer service through client and vendor relationships. Professional Experience

Administrative Catering Sales Assistant Present – September 2013 The Ritz-Carlton Key Biscayne, Miami

Responsible for providing support to the Director of Catering Sales, Senior Catering Sales Executive and the Catering Sales Team

Process and route event agreements.

Create spreadsheets and presentations for management.

Distribute and respond to inquiries in a timely manner.

Request and maintain collateral materials and office supplies as needed.

Create proposals and estimates for clients.

Responsible for creating accounts or turning down lost business into the sales database.

Prepare wedding packages for site inspections

Reservations Coordinator September 2013 – April 2012 The Ritz-Carlton Key Biscayne, Miami

Responsible for daily departmental reports, reservation requests and sales

Processed Pick-Up Report, commissions, cancellation report, and next day arrivals.

Confirmed sales and executive office reservations requests.

Responded to daily reservation inquiries via e-mail and phone for guests, wholesalers, broker & owners.

Conducted site inspection of the property to our call center agents.

All inquiries were attended in a timely manner.

Handled personal and confidential information.

Maintained professional interaction.

Nominated "Five Star Team" of the Fourth Quarter in 2012 Ritz-Carlton Sales Agent October 2008 – April 2012 Marriott International, Inc.

Handled reservations for over 4,000 Marriott properties worldwide, specializing in providing a personalized service to the company’s luxury brand guests.

Maintained professional customer interactions.

Handled personal and confidential information.

Trained new customer service representatives.

Served as bilingual Reservation Sales Representative.

Promoted from Specialist Customer Care Sales for Marriott World Wide to Ritz-Carlton Sales Agent

Earned “Employee of the Month” at Marriott Inc. in May, 2011.

September, 2010 helped my team to meet & exceed its goal for the period with a conversion of 42.9% to a goal of 38.2% and a cross-sell conversion of 47.4%. Professional Skills

Microsoft Office Suite

Industry tools including Delphi, Cvent, Meeting Broker, Pure, Opera, Marsha and Oscar

Fluent in English and Spanish

Education

Associate of Arts: Hospitality and Tourism December 2014 Miami-Dade Collage, Miami FL

High School Diploma May 2008

Miami Springs Senior High School, Miami Springs, FL Reference

Available Upon Request

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