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Administrative Assistant Customer Service

Location:
Elizabeth, New Jersey, United States
Posted:
January 18, 2017

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LAURA L. WELLS

*** ******* ****** #**

Cresskill, New Jersey 07626

Home 201-***-****

Mobile 201-***-****

Email acyckb@r.postjobfree.com

SUMMARY

A seasoned Executive Administrative Assistant with emphasized strengths in Microsoft Office (PowerPoint, Publisher, Excel, Outlook and Word). Proactive, assertive, highly organized, team player, outstanding interpersonal abilities and excellent communication skills, both written and oral. Professional skills include communicating, managing, organizing and planning; personal gifts consist of compassion, loyalty, productivity and responsibility.

PROFESSIONAL EXPERIENCE

NORTH JERSEY MEDIA GROUP, Cresskill, New Jersey 2006 – Present

Freelance Correspondent and Photographer

Produce written copy and photographs by deadline for briefs, features and spreads.

Execute assignments, evaluate leads and tips, and cover on-the-spot news.

Partner with members of the community to develop story ideas from a wide variety of topics.

Gather and verify factual information for stories through interview, observation and research.

Build contacts to maintain a steady flow of news from the community, emergency services, school district, and mayor and council.

Capture photographs to illustrate stories.

LG ELECTRONICS U.S.A., INC., Englewood Cliffs, New Jersey 2007 – 2009

Executive Administrative Assistant to Vice President – Brand Marketing

Coordinate calendars and travel arrangements for management team.

Act as “approachable ambassador” and liaison between staff, internal departments, outside agencies and management team.

Pioneered and implemented employee onboard and welcome procedure.

Safeguarded confidential information and work with limited supervision.

Managed expense reporting and the reconciliation thereof.

Enhanced electronic conference room reservation system for campus area.

Implemented morale-boosting and teambuilding events.

Streamlined marketing literature library.

Fielded a variety of customer service calls, resulting in positive outcomes for consumers.

SONY ELECTRONICS INC., Park Ridge, New Jersey 1988 – 2004

Executive Administrative Assistant to:

Executive Vice President – Corporate Marketing Group, 2000 – 2004

President – Personal Network Solutions Company, 1995 – 2000

Executive Vice President – Corporate Controller, 1988 – 1995

Supported executives and performed various independent administrative tasks such as author documents, calendar coordination, database maintenance, electronic archival and filing systems, expense reporting, presentations and reports, travel arrangements and videoconferencing.

Project management of Sony Open in Hawaii 2001-2003: business travel management, development and distribution of official communications, formulate and control $500,000 budget, guest activities, logistics, PGA product purchases, registration and seating arrangements.

Supervise administrative staff: aligned, guided and mentored four administrative staff members.

Conference and event coordination: chaired, planned and executed departmental award celebrations and quarterly conferences.

LAURA L. WELLS PAGE TWO

EDUCATION

Berkeley College – Ridgewood Campus, 1982 – 1983

Dean’s List Graduate of the Executive Assistant Program

Fairleigh Dickenson University – Teaneck Campus, 1988 – 1990

Samuel J. Silberman College of Business Administration and Management

TRAINING

Sony University – Park Ridge, 2000 – 2004

Ethics in Action, Microsoft Excel (Intermediate), Microsoft PowerPoint (Advanced), Microsoft Publisher (Advanced), Microsoft Word (Advanced), Personal Information Management, Six Sigma for Everyone

American Management Association – New York, 2001

Successfully completed a program entitled, “Management Skills and Techniques for New Supervisors”

VOLUNTEERISM

The Church of the Atonement – Tenafly, 2006 – Present

Communications Chair

The Borough of Cresskill, 2010 – Present

Editor of Cresskill News, the Official Newsletter of the Borough of Cresskill



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