COVERING LETTER

From:

PAVAN KISHORE ANANTHATMAKULA SHARMA

S/O A.S.N Murthy,

H.NO:13-61-1-C,

YADAV NAGAR COLONY, ALKAPURI,

HYDERABAD - 500033.

Mobile: 950-***-****.

To.

Dear Sir,

Sub: Application for the post of General Manager / Asst.

General Manager / Hotel Manager / Resort Manager / Resident Manager - Hotel

Operations.

Having come to know with reliable sources that some vacancies are

there in your organization.

I Wish to on to a challenging assignments are based on experience emanating

from diverse assignments mainly in Hotel Operations, Business Planning,

Business Planning, Profit Centre Operations, New Establishment

Assignments, Strategic Alliances, Brand Management, Revenue Fluctuation

Control and improving GOP for yearly & in depth experience in all areas

of managing a Hotels / Resorts / Clubs etc

I enclose my resume as a first step in exploring the possibilities of

employment with your concern. I would appreciate your keeping this enquiry

confidential within both parties and am willing to attend Personal /

Telephonic / Skype interview at a convenient time for you.

Thanking You Sir,

Yours faithfully

P.K.ANANTHA

RESUME

[pic]

P.K. Ananthatmakula

Mobile: +91 - 950-***-****

E-Mail: acycgt@r.postjobfree.com

P. K. Anantha

'' Increasing profitability by turning prospective clients in to guest,

guest in to loyal clients"

To attain and contribute towards the success of an organization in

Hospitality Industry through a leadership role in Profit management.

Devoted and charismatic professional recognized for going the extra mile at

all times. Looking to contribute in Hotel Management, Facility Management &

General Administration Capacity. Increasing Guest Satisfaction with GSTS,

relation and acquisition by serving the group like care and initiative.

16+ years of rich cross functional experience in Hotel Operations

encompassing

. Hotel Operations Facility Management Sales &

Mktg Management

. Business Planning Profit Centre Operations New

Establishment/Initiatives

. Strategic Alliances Market Communication Brand

Management

. Material Management Client Servicing

Quality Management

. Process Improvement F&B Operations Marketing

Sales

. Resort operations Budgeting revenue Room night

selling

. Food cost Administration Grievance Handling Staff

Training

. Revenue Generation Administrative Skills

Operations Strategic Planning

Lastly Worked with Katriya Hotel & Tower's, Hyderabad as Resident

manager property. From Mar '2016 to Oct '2016.

Key responsibilities

> Motivating a large hotel team to deliver service standards.

> Driving sales and marketing strategy.

> Meeting budgets and exceeding revenue targets.

> Networking at dinners and functions.

> Liaising closely with the sales and revenue team to make sure business

is coming in at the right price.

Responsibilities Managerial duties vary depending on the size and type

of hotel, but will include.

> Performs the role of "organization Bearer", ensuring that each

criteria in organization then-current "organization Basics" are

communicated, understood, achieved and maintained by hotel staff.

> Performs each criteria as contained in organization then-current

"General Manager's Standard Operating Procedures" in a satisfactory

manner.

> Performs each criteria as contained in organization then-current

"General Manager's Standard of Performance" in a satisfactory manner.

> Creates an operating environment that assures consistent guest

satisfaction. .

> Monitors the performance of the hotel through verification and

analysis of guest satisfaction systems and financial reports.

Initiates corrective action.

> Maintains product and service quality standards by conducting ongoing

evaluations and investigating complaints. Initiates corrective action.

> Develops accurate and aggressive long and short-range financial

objectives consistent with the Company's mission statement.

> Prepares financial reports for management that clearly explain

operational effectiveness, trends and variances.

> Establishes and maintains a pro-active human resource function to

ensure employee motivation, training and development, wage and

benefits administration, and compliance with established labor

regulations.

> Maintains an appropriate level of community public affairs

involvement.

> Executes marketing, sales, and operational activities, producing

results that meet or exceed the hotel's business plan.

> Ensures good safety practices of employees and guests, assisting in

the maintenance of proper emergency and security procedures.

> Establishes and maintains applicable preventive maintenance programs

to protect the physical assets of the hotel.

> Implements and maintains effective open-door communication system

that crosses departmental lines in order to reach all employees.

> Understands the government regulations affecting hotel's operations,

ensuring hotel is operated in compliance with all applicable laws,

ordinances, regulations, and requirements of any federal, state or

municipal authority.

> Deals with the general public, customers, employees, union and

government officials with tact and courtesy.

> Plans and organizes the work of others co workers.

> Accepts full responsibility for managing an hotel operational

activities

> Other duties may be assigned to the departmental heads as hierarchy

flows.

SUPERVISORY RESPONSIBILITIES

Typically, directly supervises 2 to 10 employees at the hotel,

including all department heads. Indirectly supervises all hotel

personnel. Carries out supervisory responsibilities in accordance with

the Company's policies, training programs, and applicable laws.

Responsibilities include recruiting, interviewing, hiring, and

training employees, planning, assigning, and directing work,

appraising performance, rewarding and disciplining employees,

addressing complaints and resolving problems

Proficient in leading dedicated teams for running successful business

operations and experience of developing procedures and service.

PROFICIENCY FORTE

Hotel Management

> Driven conceptualization of new standards and defined service 24X7

standards.

> Standards for business excellence.

> Competent in assessing and implementing effective GSTS, CTM solutions

with an aim to improve customer loyalty, repeat and referral business.

> Distinction of steering improvement initiatives with focus on

streamlining & managing operations with proactive planning,

introducing new concepts. Steering changes, etc.

> Participated in various seminars in Hospitality Management.

> A keen planner, strategist & Implementer with expertise in

establishing & managing entire operations with key focus on top line &

bottom line profitability by ensuring optimal utilization of

resources.

> Auditing the internal revenue generated at the unit and making sure of

all entries.

> Making all reports related to the audit and revenue sheets to achieve

the budgets.

> Planning & implementation of strategies, development and expansion of

industry based on current market trends.

> Sustaining profitable operations through focus on sales, budgeting,

cost analysis & cost optimization.

> Maintaining expenses with implementation of stringent cost control

measures.

> Managing the entire Hotel Operations & Administration.

> Monitoring the Food & Beverage, Front Office & housekeeping activities

& executing policies pertaining to care, safety/ security, cleanliness

& maintenance of property.

> Monitor seamless functioning, maintenance & up gradation assets.

> Ensuring provision of value added services to customers for enhancing

their satisfaction levels.

> Ensuring effective maintenance of large sized facilities including

Infrastructure, Buildings, Power systems etc.

> Ensuring the proper training to be given to all the staff.

Facilities Management

> Handling complete facilities & infrastructure set up, and liaising

with contractors for the same.

> Managing facilities in the organization, including Office

Infrastructure, Building, Cafeteria/ Canteen, House Keeping, Security,

Transportation, Purchases and Inventory Management.

> Supervising the transport facility provided for employees and

associates; monitoring movement, maintenance and upkeep of vehicles.

> Liaising with Government Departments for telephones, water, power,

pollution control board & others for maintenance of company vehicle;

supervising of civil & interior works, catering.

> Outsourcing contracts for the maintenance of office building,

infrastructure, office equipment, machinery and other assets of the

organization

General Administration

> Overseeing the implementation of corporate policies in the

organization.

> Designing and preparing itinerary for officers and managing their

visits at different locations. Coordinating transport, cafeteria,

housekeeping activities in the organization.

> Managing corporate events like seminars & conferences, including

supervision of the necessary arrangements for the events ensuring

optimum and effective utilization of funds.

> Supervising budgeting & MIS of the complete administrative functions,

pantry services, cost monitoring and control and troubleshooting

across organization.

EMPLOYMENT HISTORY

> Southern Area Development Company (SADCo) Bahrain - Hotel

Advisor (Dec'15 - Feb'16)

> Best Western Hawar Resort Hotel Bahrain

- Operation Manager (Aug'14 - Nov'15)

> Cambay Group of Hotel & Resorts Rajasthan - Resident

Manager ( Oct'13 - Jul'14 )

> Cambay Group of Hotel & Resorts Gujarat - Resident

Manager ( Jan'12 - Sep'13 )

> Country Club India Hotel & Resorts *** Andhra Pradesh -

Resort Manager ( Jun'11 - Dec'11 )

> Hampshire Plaza Hotel And hra Pradesh

- Room Division Manager( Apr'10 - May'11)

> Minerva Grand Hotel Banjara *** Andhra Pradesh

- Front Office Manager ( Nov'09 - Mar'10 )

> Minerva Grand Hotel *** Andhra Pradesh

- Front Office Manager ( Jan'08 - Oct'09 )

> N.K.M.S Grand Hotel *** Andhra Pradesh

- F.O. Lobby Manager ( May'07 - Nov'07 )

> Comfort Inn City Park Hotel *** Andhra Pradesh

- F. O. Lobby Manager ( Mar'06 -May'07 )

> Fortune Kences Hotel (ITC) *** Andhra Pradesh

- Front Office Executive ( July'05 -Feb'06 )

> Royal Orchid Hotel Karnataka

- Front Office Sup Trg ( Feb'04 - Jun'05 )

> The Manohar Hotel Andhra Pradesh

- Front Office Asst. ( Jun'00 - Dec'03)

CORE COMPETENCIES

Strategic Planning/ New Set Ups/ System Implementation

> Establishing new business and devising short and long term goals/

strategies for business in line with organizational objectives.

> Involved in formulation of budgets and ensuring adherence to planned

expenses economically.

> Initiating various systems on process improvement and quality to

enhance operational efficiency.

Business Development

> Conceptualizing and implementing strategic plans in tune with the

macro business plans, thereby achieving profitability.

> Projecting & improving company image through effective corporate

Public Relations & Promotion activities.

> Planning & Implementation of infrastructure/facilities, renovation,

development & expansion in hotels.

> Sustaining profitable operations through focus on budgeting, cost

analysis & cost optimization.

> Generating MIS/ reports facilitate future decision making by the

management.

Travel Agent Business

> Cox & Kings, SOUTHERN Holidays, iata, Exotic Tours,Ezee Flight, Go

India,nation, Indo Asia Tours, Adventure tOURS & tRAVELS, gLOBAL TOURS

& TRAVELS, Kuoni India Tours, Pioneer Journeys, Sita World

Travels,BEST HOLIDAY KERALA, Tci, Thomas Cook And many More.

Operations Management

> Planning and implementation of infrastructure/facilities, renovation,

development & expansion in hotels.

> Arranging for necessary infrastructure involving purchase of

materials; managing large scale movement of stores & ensuring optimum

inventory control.

> Developing and negotiating with vendors, managing contracts for

obtaining timely procurement at favorable terms.

Guest Relationship Management

> Providing high quality services, resulting in customer delight and

optimum resource utilization for maximum service quality.

> Ensuring maximum customer satisfaction by closely interacting with

potential clients & understand their requirements and customizing the

product and services accordingly.

> Strategizing policies & procedures in the operating systems to achieve

greater customer delight.

> Reviewing &interpreting the market trends/ client feedback to attune

the business strategies as per the guest requirements & expectations.

COMPUTER SKILLS

General Managers must have sufficient computer skills that will allow

us to be able to use, in a proficient manner, all hotel - issued

software programs implemented at the hotel, including but not limited

to the following.

> Microsoft Office

> Yield Management Systems programs

> Property Management System (PMS) programs

> Daily Revenue System (DRS) programs

> Central Reservation System programs

> Payroll programs

> Hotel-issued internet browser programs

> Hotel-issued electronic mail programs

REASONING ABILITY

As General Manager of a hotel I have developed reasoning abilities to

the point to be able to

> Apply common sense understanding to carry out instructions furnished

in written, oral, or diagram form.

> Use mathematical skills to interpret financial information and

prepare budgets

> Read and interpret business records and statistical reports.

> Make business decisions based on production reports and similar

facts, as well as on my own

> Experience and personal opinions.

PERSONAL VITAE

Date o Birth : 02/08/1985

Father Name : Murthy S.N

Languages : English, Hindi, Guajarati, Tamil, Telugu, Kannada

& Punjabi

ACADEMIC CREDENTIALS

> Bachelor of Hotel Management (Madras) Distance Education from VMU

passed in the year 2006.

Thanking you,

P.K.Anantha

Email: acycgt@r.postjobfree.com

Contact this candidate