**** **** ********* ******* ******* *****

949-***-**** acycet@r.postjobfree.com

Jordan Hoyle Arant

Accomplishments

More than 19 years of successful experience in customer service and support with

recognized strengths in account maintenance, problem-solving and trouble-shooting, sales

and staff support, planning/implementing proactive procedures and systems to avoid

potential problems.

Possess solid computer skills.

Ability to train, motivates, and supervises employees.

A team player

Ability to Adapt to whatever situation arises

Professional Experience:

ProMart Industries Irvine, CA

Sales Support Manager March 2016 December 2016

Account Management

Creating and Maintaining Data and Presentation Templates

Assisting Sales Management with Presentations and forecasting

Assisted in the design of new home organization items.

PLM System Integrity for various accounts

Point of contact between Sales and other departments within the company

DECKERS BRANDS (Sanuk) Irvine, CA

Product Line Coordinator: July 2015 March 2016

PLM Management

Creating and Maintaining Global Line sheets

Creating and Maintaining Data and Sales Worksheets

Assisting Mens and Womens PLMs with Bookings and Sell Through

Merchandizing Mens and Womens Product Room

Accessory Line Operations

Maintaining PLM System Integrity

Calendar Organizer for PLMS and Director of Product

International Sales Operations Coordinator: June 2014 July 2015

In charge of order placement for Distributors

Keeping track of Distributor Buys by creating and updating the Buy Recap

Formatting the International Pricer per season and uploading into the system

Keeping Distributors up to speed on marketing assets and line updates

Point of Contact between Brand and Distributor on the International Level

In charge of creating Sales Data Recaps at the end of each quarter and year

Key Account Supervisor: November 2011 June 2014

Works with multiple reps with multiple accounts on the domestic level as well as national

level

Support sales reps in opening new accounts and upgrading existing service.

Quickly and effectively solve customer challenges.

Maintain quality control/satisfaction records, constantly seeking new ways to improve overall

Customer Service Experience

Worked with order file management

Worked closely with Production and the EDI department.

C&C Traders (Sanuk) - Irvine, CA

Customer Service: April 2011 November 2011

Works with multiple reps with multiple accounts on the domestic level

Maintaining and processing online orders through a web based system called Shopatron

Support sales reps in opening new accounts and upgrading existing service.

Quickly and effectively solve customer challenges.

Maintain quality control/satisfaction records, constantly seeking new ways to improve overall

Customer Service Experience

Worked with order file management

Sanctuary BelizeNewport Beach, CA

Office Manager: December 2007 February 2010

Supervised Sales Reps

In charge of all of the financing clients

Customer Service

Made outbound phone calls to potential clients that showed interest in purchasing property.

Office Assistant

Scheduling Tours

Exported Equipment from the US to Belize

Wrote Contracts for Purchasing of Land in Sanctuary Belize Development Programming

and Software Skills

Excellent working knowledge using both IBM and Mac systems

Microsoft Office

QuickBooks

Power Point,

Adobe Illustrator

Oracle

PLM

AS400

Hubsoft

Repspark

EDI

Prism.

Education

AA in Communications Santa Barbara City College, Santa Barbara, CA 2006

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