Administrative Assistant
Resume:
SUSAN KAYE CREECH
EATON, OH 45320
HOME PHONE: 937/533-6935 E-MAIL: acycd8@r.postjobfree.com
SUMMARY:
An administrative, sales and marketing professional with over 25 years of experience in increasingly challenging positions progressing from basic administrative roles to the executive level.
WORK EXPERIENCE:
Neaton Auto Products – October 2014 to Present
Shipping Coordinator/Dispatcher – March 2015 to Present
Responsible for producing accurate documentation for all shipments in the United States, Canada and Mexico.
Dispatch loads accordingly due to time sensitivity and dock times.
Arrange expedite shipments that are cost effective and will meet our customers’ requirement.
Communicate effectively with Group Leader and Production Control to ensure shipments are 100% accurate and meets the customers’ expectations.
Communicate with coworkers and customers when shipments have product shortages.
Provide outstanding customer service to customers and drivers.
Responsible for daily functions of the office.
Maintain an organized and clean work environment to ensure a safe work environment.
Production Operator – C3 – Promoted
Responsible for producing superior auto parts that meets our customer’s requirements.
Wal-Mart – November 2008 to October 2014
Merchandise Supervisor – August 2009 to October 2014
Responsible for sales, ordering, inventory and pricing of merchandise.
Ensure merchandise is stocked and displayed properly.
Designed floor plans for department and seasonal events.
Supervised department sales associates.
Provide outstanding customer service.
Developed training tools for Electronics Department.
Designed promotions to increase departmental sales.
Capable of utilizing all functions on the handheld scanners and cash register.
Cashier – November 2008 to August 2009 - Promoted
American Plumbing & Heating Corp. – March 2004 to November 2008
Office Manager
Provided administrative support to the CEO/President.
Developed marketing flyers, databases and made sales calls.
Provided customer service to builders and their clients.
Processed payments and made collection calls.
Prepared written correspondences and composed letters, memorandums and miscellaneous documents.
Prepared payroll and maintained personnel files.
Worked with insurance company on employee benefits.
Scheduled new constructions jobs and service calls.
Ordered materials for Plumbing Technicians.
Created and maintained databases on customers.
Prepared permits for plumbing and gas service.
Scheduled meetings and arranged for appropriate accommodations.
Prepared expense reports and processed invoices for payment.
MiracleCorp – May 2003 to February 2004
Assistant to the CEO/President
Provided administrative support to the CEO/President.
Registered all pet products in every state.
Educated self on product knowledge and provided customer service by taking pet product orders and processed credit card payments.
Supervised college interns.
Assisted in creating marketing pieces to increase sales.
Created and maintained databases for products, customers and personnel.
Prepared written correspondences, composed letters and memorandums.
Scheduled meetings, travel arrangements and arranged for appropriate accommodations.
The Iams Company- June 1990 to April 2001
Executive Administrator - June 1993 to April 2001
Provided administrative support to the Senior Vice President of Sales and Marketing and the Corporate Attorney.
Successfully interacted with all executives in the company. Provided the President support when his Administrative Assistant was unavailable.
Managed the administrative details for one year and three year distributor contracts working with outside legal counsel.
Educated self on product knowledge and assisted customer service. This resulted in being requested on numerous occasions to work trade shows.
Worked with confidential/legal information on a daily basis.
Created and maintained several Sales and Marketing personnel databases/organization charts.
Assisted with North American Distributor Sales Meetings to assure high-quality professionalism of company.
The Iams Company- June 1990 to April 2001 - Continued
Executive Administrator - June 1993 to April 2001
Prepared written correspondences and composed letters, memorandums and legal documents.
Created PowerPoint presentations and Excel spreadsheets.
Scheduled travel arrangements.
Scheduled meetings and arranged for appropriate accommodations.
Prepared expense reports and processed invoices for payment.
Executive Secretary - January 1992 to June 1993 - Promoted
Secretary - June 1990 to January 1992 - Promoted
SKILLS:
Proficient in a variety of computer software programs including: Word, Excel, PowerPoint.
Outstanding organizational and coordinating abilities including: dispatching shipments, execution of legal contracts, scheduling meetings and travel accommodations, permits, and registration forms.
Excellent typing and proofreading skills.
Strong written communication abilities including: composing letters, memorandums, and summarizing meeting minutes.
Capable of developing and maintaining sales, marketing tools, reports, databases and various spreadsheet reports.
Ability to manage individuals while building a team with a positive attitude.
Excellent customer service, telephone and interpersonal skills.
Experienced and capable of handling cash, check and credit card payments.
EDUCATION:
Graduate of Northmont High School
Graduate of Montgomery County Joint Vocational School
Program: Receptionist/Clerical Specialist
REFERENCES:
Dianne Ives
Supervisor
Neaton Auto
Vicki Jackson
Supervisor
American Plumbing
Diana Killen
Territory Sales Manager
Proctor & Gamble
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