Human Resource Management, Recruiting, Screening, Payroll.

Rehana Parveen HS

email id: *********@*****.*** Mobile No: 960*******

Specialist in Customer Service Management

Professional Summary

1.7 years of experience providing customer support in busy call center environments for Health Care Sectors

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

EXPERIENCE

Customer Success Representative

01/06/2015 - Present, Attune Technologies.

Attune is a SaaS based, data driven, product company. As a Customer Success Executive, self handle customer inquiries, complaints, billing questions and MIS/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting,, new business, services & operations.

Key Accomplishments:

Managed a high-volume workload within a deadline-driven environment (SLA). Resolved maximum number inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Academic Credentials

B.Sc Computer Science @ Vels University

Pursuing MBA - HR@ Loyola College

IT Credentials

Operating System : WINDOWS 95, 98, 2000, XP.

Office Automation Tools: MS Office., HTML.

Areas of Interest

Photography.

Personal Dossier

Date of Birth : 15th MAR 1995

Marital Status : Single

Languages Known : English, Tamil, Urdu and Hindi.

References : Available upon request.

Declaration

I hereby declare that the facts stated above are correct and true to my knowledge.

Date:

Place:

(Rehana parveen.HS)

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