Customer Service Data Entry

Eugenie Givens Robinson

Dallas, TX ***** • 214-***-**** • ***********@*****.***

Education:

Bachelor of Science Degree obtained from the University of Phoenix in Healthcare Administration/Concentration Management

(Graduated November 2015 GPA 3.48)

Professional Experience:

Am WINS Group Benefits August 2016 – December 2016

Client Service Representative (K-Force Contract)

• Processed claims, which included using data entry to input information and documenting accurate notes for research and tracking purposes

• Gathered and researched billing and payments issues to request reinstatement of cancelled policies

• Assisted new clientele with enrollment by making outbound calls to members to assist with fulfillment requests

PCV Mortgage January 2016 – July 2016

Vendors Relationship Management

• Worked in customer service environment as a Vendor Relation Rep handled and maintain up to 300 clients solving issues effectively and efficiently by communicating each client's’ rules and regulations for completing an assignment

• Monitored clients work orders using emailing, oral and good writing skills to ensure that vendor’s performance was per our client’s guidelines

• Obtained information for clients by using good grammar, writing, data entry skills, while paying close attention to details to ensure that the assignments are clearly understood

Banker’s Life (Kelly Agency contract) January 2015 – March 2015

Branch Administrator Support

• Handled and maintained customer records with confidentiality

• Request checks and tracked payments mailed to client

• Mail, prepare FedEx and other clerical duties such as photocopying, faxing, filing, sorting and copying

State Farm ILR Claims Rep April 2015 – July 2015

• Worked in a call center environment receiving incoming calls on automobile claims from customers who was involved in an accident and had damages to their vehicles.

• Took information on other’s that were involved in the accident

• Used computers to enter, access, search, calculate and retrieve data needed to complete the claim according to the state in which the insured had coverage

Independent Contract/Collection Rep Feb. 2012 – June 2014

• Input customer information and customer inquires

• Reviewed and collected accounts for past due payments

• Followed up with the customer to insure invoices was paid

• Researched unapplied payments and recurring billing issues of balance discrepancies

• Assisted in weekly, monthly, reports

Bank of America March 2009 – March 2011

Loss Mitigation Loan Specialist

• Received incoming calls in a call center environment, monitoring the queue system to answer calls in a timely fashion, and enter customer information into PC using multiple systems

• Advised customers of actionable strategies for debt repayment, prepare documentations by entering specific information and calculating debt

• Arranged repayment schedules based on customers' financial situations, research disputes regarding money misapplied, verify accuracy of customer's information and post payments to account ledger, resolved payment issues

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