Administrative Assistant Customer Service

Joanne Segovia

*** ********* ******, *****, ** **929 Home: 608-***-****/Cell: 608-***-**** ***********@*****.***

Overview

Committed and motivated Administrative Assistant with exceptional customer relation and decision making skills. Maintains a strong work ethic, professional demeanor and great initiative.

Skill Highlights

Business Correspondence

Administrative Operations

Excellent Communication Skills

65 WPM Typing Speed/10 Key Ability

Experience in Microsoft Office programs and Corel WordPerfect

General and Report transcription and proofreading

Core Accomplishments

Multitasking: Demonstrated proficiencies in telephone, email, fax and front-desk reception in high volume environment.

Administration: Performed administration tasks including but not limited to filing, developing spreadsheets, and faxing reports.

Customer Service: Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

Administrative Assistant December 2014 to December 2016

Veterans Assistance Foundation, Tomah, WI

Employee Manual and the Resident Handbooks.

General filing.

Schedule referrals, collect paperwork for referrals and complete back ground checks on referrals, pass on to

the Program Director for approval.

Maintain and ensure accuracy of weekly, monthly, and other periodic reports as assigned by the Program

Director.

Prepare for signature and posting of outgoing official correspondence, including receipts and information

for the Corporate Office.

Create, store, retrieve and maintain electronically prepared materials.

Maintain and control VAF confidential reports.

Maintain confidentiality with employee and Resident information or any other information deemed

confidential in nature.

Answer incoming phone calls and disperses them as necessary.

Maintain a roster of all residents on a daily and nightly basis.

Maintain inventory of all supplies needed by staff and residents.

Maintain cleanliness, organization, and inventory of paper supply.

Ensure that VAF forms are on hand for case manager, security, and resident use.

Mail pick-up and distribution.

Initiate and maintain telecommunications at the direction of the Program Director.

Maintain contact and relay urgent messages and issues to VAF and VA staff.

Establish and maintain a transportation and maintenance schedule for all VAF vehicles.

Perform additional duties on an occasional and/or continual basis as directed by the Program Director

designee

Secretary January 2003 to December 2011

Rudolph Law Office, Hillsboro, WI

Managed all operations of a family and personal injury law office.

Transcribed dictation and processed all incoming and outgoing correspondence.

Completed legal research, both online and in printed documents.

Kept strict confidentiality at all times.

Organized and maintained all office files.

Prepared notebooks for personal injury mediations, hearings and trials.

Maintained equipment and records related to business supplies.

Military Service And Education

E-6/Staff Sergeant July 1976 to July 1996

U.S. Army

Personnel Administration Clerk: maintained personnel files and training records on 120+ soldiers

Responsible for the Drug and Alcohol Abuse Prevention Program, coordinated UA testing annually

Deployed to Saudi Arabia and Iraq during Operation Desert Shield/Desert Storm as Section Sergeant in Communications Company.

Central Texas College

General Studies/Business Courses

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