Manager Quality

Kevin A. Wallace **** Astrid Way Louisville, Kentucky 40228 502-***-****

*******.***@*****.***

January 19, 2017

Hiring Manager

Confidential

.

Re: Quality Manager

Dear Hiring Manager;

This letter is to express my interest in the Quality Manager position. I’m excited about the opportunity to contribute to the success of your company using the knowledge and the unique qualifications I have that are related to the position requirements.

Throughout my career, I have established a reputation of dedication and skill in successfully managing projects through solid needs assessment, measuring, analyzing, improving, and team leadership abilities. In addition, I have demonstrated these skills successfully across organizational departments and built lasting relationships within each functional department and external customers. For an overview of my qualifications, please refer to my enclosed resume. Highlights of my strengths and accomplishments that I would envision leveraging include:

LEAD

and

MANAGE OUTCOMES

Reputation as excellent leader and team player – take and give direction well. Fluency in translating complex, technical issues and terms into easily understandable language, both written and visual. Lead teams in the development of quality systems to better manage outcomes. Builds lasting relationships with internal and external customers.

EXPERT in

PROCESS DEVELOPMENT

Talent for understanding processes and identifying gaps, customer’s needs, collecting the appropriate data, creates high quality deliverables, also interpreting results and formulating logical, goal-appropriate solutions, and managing outcomes. Demonstrated ability to combine solutions with bottom-line effect, customer satisfaction increase, and efficiency improvement.

Good

DATA MATTERS

for good decisions

I have dedicated my career on being directly involved with the quality of the product/service(s). By using my experience in data system development, identifying and analyzing key data, identifying critical control points, monitoring processes using SPC, and implementing corrective actions, I have delivered the best quality to my customers.

I am excited about the Quality Manager position and the ability to help your company succeed. Please do not hesitate to contact me if you have any questions. I would appreciate the opportunity to review my qualifications in more detail. Thank you in advance for your time and consideration.

Sincerely,

Kevin A. Wallace

Enclosure

Kevin A. Wallace 7502 Astrid Way Louisville, Kentucky 40228 502-***-****

*******.***@*****.***

PROCESS DESIGN PERFORMANCE IMPROVEMENT QUALITY MANAGEMENT

Customer Satisfaction • Change Management • Six Sigma Methodology • Project Management • Root Cause Analysis • Best Practices • Solutions Development • Cost of Quality • Benchmarking • Dashboards & Management Reporting Tools • Statistical Process Control

Dynamic, self-driven business leader with BS in Statistics and a 15+year track record for process design, managing quality, streamlining cycle times, reducing waste, increasing productivity, boosting revenue and improving performance. Astute analyst strategic thinker and creative problem solver. Personable, articulate and persuasive; able to clearly explain technical issues to non-technical audiences. Motivated high performing teams and managed key business relationships.

‘What Others Say’

“I had taken for granted that the experience from our quality teams was the norm – it is not. Our success is due to the skills Kevin Wallace brings, his experience, patience, perseverance, and humility that reflects a true team spirit and awareness.”

Dr. Charles Potts, MD, V.P. and Medical Director – ResCare, Inc.

CAREER TRACK

ResCare, Inc. Louisville, Kentucky

Director, Process Excellence 2016 - Present

Report to the Executive Vice President, Process Excellence. Serve as an internal consultant to management, staff, and operations in the areas of process improvement, organizational development, change management, performance monitoring, and statistical analysis. Facilitator/manage projects and a technical resource for teams working on major, complex performance improvement efforts.

Leads implementation teams for new computerized health care systems, such as new electronic health records (EMR), electronic medical administration records (eMAR), and home health technologies that support operational goals, regulatory requirements, and quality improvements.

Provide leadership and training to field operations in the area of analysis of clinical data and quality improvements to assure each operation meets and exceeds its contractual goals.

Director, Quality Systems 2010 - 2016

Leads high performing teams in the development and implementation of process design and performance improvement activities to support all lines of businesses. Provides project management leadership and expertise for all quality-related and process design projects to ensure projects meet project goals, and established milestones and deadlines.

Developed and implemented a new quality improvement plan, medical appointment tracking, and incident monitoring for Residential Services that was more efficient in tracking progress and producing results.

Develop and lead training on quality-related topics as field operations need, such as, Process mapping, Quality Improvement Plan and Process, and Policies and Procedures.

Facilitate process improvement projects based on outcome of state and federal regulation surveys/audits, Best In Class©, customer satisfaction surveys, and site assessments.

Director, Informatics 2008 - 2010

Lead teams in the development and implementation of quality information systems to support Education and Training Service Group. Responsible for all ETSG information technology, statistical analyses, and management reports to ensure final products are accurate and timely. Responsible for training, supervising, managing, and developing staff.

Directed a staff of six employees which as a team developed and implemented quality data systems that tracked financial data, employee training, and monitored performance indicators (i.e. Arbor Participant Expense System, Training Tracker, Excel Associate Report System, Contract Performance Management System, and others).

Oversees all information, statistical analyses, and management reports that impact quality of service.

Wynn Starr Foods of Kentucky Louisville, Kentucky

Process Manager 2005 - 2008

Responsible for providing regulatory, quality, and food safety guidance across the Company. Serve as a subject matter expert for all Food Safety and Quality Assurance related trends, regulations, and legislation, maintaining a high level of expertise on all food safety and quality related subjects. Managed the pilot plant for this leading provider of creative, savory flavor and food items with 3,000+ product lines for testing new flavor formulas,

Continued

Kevin A. Wallace Page 2

enhance existing formulas and production processes. Assure compliance with customer specifications and drive continuous improvement. Develop benchmarking and metrics for Company Food Safety and Quality Assurance performance. Member of the Executive Leadership Team.

Successful in developing and improving the production of a new flavor for a major food distributor which generated $1.2 million in annual revenue.

Increased efficiency and production quality by implementing process improvements and performance measures that included revised GMPs and SSOPs, equipment log sheets, and mock recall procedures.

Initiated and responsible for the development of an organic certification program for several of the company’s products which generated additional annual revenue.

Saint Xavier High School Louisville, Kentucky

Teacher (Mathematics) / Assistant Varsity and Head JV Football Coach 1999 – 2004

Chiquita Brands International Cincinnati, Ohio

Retail Quality Manager 1996 - 1999

Responsible for introducing a new innovative “container-ripening” process to existing accounts, as well as, responsible for overall quality of products. Work directly with Operations management and in conjunction with R&D, Purchasing, Logistics, and other departments to provide guidance and assure implementation of quality-related initiatives. Ensured quality and process improvement, from packing to market. Documented process flow and SOPs for various business processes, and worked with customers in areas of needs analysis, volume forecasting, inventory, and process management.

Achieved a $500,000 increase in incremental revenue through management of the Chiquita Junior Project.

Delivered $5,500,000 in annual incremental revenue through the “container-ripening” process. Accounts sold to included Wal-Mart, Meijer, and Publix.

Generated $3,500,000 annually through a strategic warehousing planning and inventory management system.

Slashed in-store waste from 20% to 5%, as well as improved quality through analysis of transit and cold-chain process to resolve retail store spoilage issues.

Senior Statistical Analyst 1988 - 1995

Hired as Statistical Analyst in 1988, and promoted to Senior Statistical Analyst in 1992. Provided data analysis to the Quality Assurance and Engineering departments for use in the development of management tools for reporting to Corporate and Operating Division management. Developed and provided statistical analyses support for all new initiative testing.

LEARNING CREDENTIALS

Bachelor of Science in Statistics

Eastern Kentucky University Richmond, Kentucky

Additional courses, seminars and workshops include:

Manager of Quality/Organizational Excellence (2016) Six Sigma Black Belt (2007) Project Management Professional (2005) Advanced Process Control ISO 9000 SAS Processing Hazardous Materials Handling International Air Transportation Association (IATA) Standards International Maritime Dangerous Goods (IMDG) Regulations First Responder: First Aid / Defibrillator

ORGANIZATIONS & ASSOCIATIONS

American Society for Quality Project Management Institute

SOFTWARE PROFICIENCIES

Minitab / MS Project / Microsoft Word / Excel / Access / PowerPoint / Outlook

PERSONAL

Willing to perform work-related travel

REFERENCES UPON REQUEST

Contact this candidate