Customer Service Quality
Resume:
Todd E. Lee
Fishers, IN *****
Telephone: 317-***-****
**********@*****.***
SUMMARY
I am a Manufacturing and Quality Professional with twenty eight years of experience to include Vice President, Plant Manager and Multi-Site Director responsibilities in both union and non-union environments. My experience includes union contract negation, Supplier Development, ISO and QS 9000, Continuous Improvement, Statistical Engineering, Sales and Operations Planning, Problem Report and Resolution and Quality System Documentation and Implementation:
EMPLOYMENT
FISERV, Indianapolis, IN (April 2014 – present)
Manufacturer of secure cards (Visa, Master, American Express) for the financial market.
Vice President of Operations - Responsible for overall plant operations with direct responsibilities for safety, quality, service, productivity, warehousing and distribution, administrative and financial performance as well as employee development, staffing, project management and annual operating budget preparation.
Director, Card Operations - Responsible for production operations with direct responsibilities for safety, quality, service, productivity, warehousing, administrative performance as well as employee development, staffing, project management and annual operating budget preparation.
QUANEX BUILDING PRODUCTS, Richmond, KY (February 2012 – January 2014)
Manufacturer and Distributor of Vinyl Extrusions for the Window and Door Industry.
Plant Manager - Responsible for overall plant operations with direct responsibilities for safety, quality, service, productivity, warehousing and distribution, administrative and financial performance as well as employee development, staffing, project management and annual operating budget preparation.
JARDEN HOME BRANDS (a Subsidiary of Jarden Corporation), Daleville, IN (June 2001 – October 2011)
Manufacturer and Distributor of consumer goods.
Director, Manufacturing and Quality, (2006 - 2011) - Responsible for two Manufacturing facilities (union), one assembly facility (non-union), Sales & Operations Planning - Supply, Materials Planning/Scheduling and providing guidance for Warehousing & Distribution.
Successfully led recovery of a failing plant in an extremely cost competitive market by employing lean techniques to drive continuous improvement while managing expectations of the plant management team and union labor force.
Directed efforts resulting in annual improvements in quality and productivity of glass assembly operations by challenging what had become the acceptable standard. Efforts included the use of VSM, DOE and Theory of Constraints to identify factors that could be controlled to drive improvement.
Plant Manager, Closure Manufacturing (2003 - 2006) - Responsible for the overall performance of the facility: productivity, quality, financial.
Managed process & cultural change resulting in labor efficiency improvements, scrap reduction and an overall improvement in throughput.
Managed to an overall cost reduction in light of increases in energy, labor and material costs.
Manager, Quality Assurance/Technical Services (2001 - 2003) - Responsible for Divisional Quality to include manufactured and procured items; raw material and finished goods.
Developed Quality System to meet the requirements of ISO 9000-2000; implemented and gained registration.
Responsible for resolution of quality, field and delivery issues.
Implemented on-line quality control points reducing rework and increasing productivity.
KING-INDIANA FORGE, INC., Muncie, IN (December 1998 - June 2001)
Manufacturer and Distributor of Press, Hammer and Upset Forgings in Alloy and Stainless Steels.
Quality Assurance Manager
Developed Quality System to meet the requirements of QS 9000; implemented and gained registration.
Responsible for resolution of all quality, field and delivery issues.
Implemented the use of APQP, FMEA, Pre-Control, SPC and DOE resulting in improvements in First Time Quality, a reduction in scrap and rework.
DELPHI ENGINE AND ENERGY MANAGEMENT SYSTEMS (Division of General Motors), Anderson, IN (September 1995 - December 1998) - Manufacturer of Generators, Ignition Systems and Batteries for the Automotive Industry.
Quality Engineer, Generator Manufacturing (1998 - 1998)
Employed VSM and Theory of Constraints to streamline Gage Metrology and computerized data collection resulting in an overall efficiency improvement.
Coordinated efforts with Supplier Development Engineering to reduce collective supplier PPM by 18%.
Divisional Supplier Development Engineer (1996 - 1998)
Responsible for approximately 120 suppliers.
Achieved collective supplier PPM reduction of 42% by educating vendors in the use of lean tools, APQP, FMEA and problem report and resolution.
Supplier Quality Engineer (1995 - 1996)
Responsible for approximately 45 suppliers.
Achieved collective supplier PPM reduction of 36% for product supplied to the North American Battery Group (Seven Union Facilities in the US (5), Canada (1) and Mexico (1)) by educating vendors in the use of lean tools, APQP, FMEA and problem report and resolution.
HARTFORD CONCRETE PRODUCTS, INC., Hartford City, IN (October 1989 – September 1995)
Manufacturer of turnkey enclosures for the Telecommunications Industry.
Supervisor/Quality Engineer (1991-1995)
Responsible for the company's quality function (two facilities).
Program Coordinator – Developed and implemented the Total Quality Management Program.
Developed the Quality System and obtained certification for two facilities from the NPCA.
Revised the Quality System and Manual to be in line with the requirements of ISO 9000; implemented and gained registration.
Responsible for resolution of quality, field and delivery issues.
Product Engineer, (1989-1991)
Responsible for the engineering design of above ground enclosures for the telecommunications industry.
CERTIFICATES & TRAINING
ASQ Certified Quality Engineer
American Society for Quality
QS 9000 Internal Auditing
General Motors
Failure Mode Effects Analysis
University of Indianapolis
Statistical Engineering (Shainin Techniques)
General Motors
ISO 9000 Lead Auditor
Excel Partnership, Inc.
Statistical Process Control
Mitutoyo
Total Quality Management
SkillPath, Inc.
Certified Labor Relations Lead
Michigan State University
General Physics Corporation
Geometric Dimensioning and Tolerancing
EDUCATION
MA, Industrial Technology Education
Ball State University, Muncie, IN
BS, Industrial Technology (CIM)
Ball State University, Muncie, IN
AS, Industrial Technology (CAD/CAM)
Ball State University, Muncie, IN
PROFESSIONAL ORGANIZATIONS
Senior Member - American Society for Quality
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