Customer service, clerical

Sarah Higginbotham

Richmond, TX *****

*************@*****.*** - 8-32-298-****

Experienced in working directly with the public and providing excellent customer service. I am organized and detail oriented. I take pride in building rapport with people and always being approachable. Throughout my career I have used computer and clerical skills in many different facets. Also, accustomed to being one of the first faces a client or customer interacts with and know first impressions are key. WORK EXPERIENCE

Veterinary Technician

The Corner Vet

December 2015 to December 2016

Receptionist duties such as answering phones, checking in clients, scanning, emailing, and faxing documents.

Gathered pertinent medical notes for pets

Obtained blood, skin, and other samples

Vaccinated pets

Filled prescriptions

Maintained clinic cleanliness

Veterinary Assistant

Banfield Pet Hospital

April 2015 to November 2015

• Greeted clients/pets and checked them in and out after services were completed

• Answered phones and assisted clients and potential clients with questions/concerns

• Set up surgery suite for sterile procedures and dental procedure area

• Safely prepared pets for their anesthetic procedures

• Helped recover pets after surgery and made sure they were comfortable

• Set up for radiographs and assisted dr. in obtaining proper views

• Exceeded expectations for new wellness plan members

• Filled prescriptions

• Maintained hospital cleanliness daily

Sales Associate

Natural Pawz Sugar Land

March 2013 to January 2015

• Greeted customers with questions

• Received various forms of payment at register

• Ensured inventory and shelves were updated daily

• Input orders and updated sales spreadsheet using excel

• Created eye catching displays for promotions

In home Nanny A ugust 2012 to July 2013

• Provided care for two infants from 4 months of age until 15 months

• Prepared meals

• Ensured infants were kept safe and clean

• Communicated with parents daily and kept detailed record of each child's daily activities Pet nurse

Banfield Pet Hospital

Houston, TX

August 2010 to April 2011

• Greeted clients and pets for exam appointments and obtained vitals and noted reason for visit

• Answered phones and assisted clients and potential clients with questions/concerns

• Assisted veterinarian with surgery prep and monitored vitals

• Maintained hospital cleanliness daily

R eceptionist/Volunteer Internship Counselor

Pregnancy Resource Center

Grand Prairie, TX

January 2009 to May 2009

• Checked in clients and explained paperwork

• Assisted help line resource callers regarding services provided by the center

• General administrative duties such as filing and daily use of copier/fax/scanner Nursery/Toddler Teacher

The Walden School

Sugar Land, TX

July 2006 to July 2007

• Designed weekly lesson plans and engaging projects for children

• Created decor for classrooms according to monthly themes

• Interacted daily with parents on their child’s daily progress Preschool teacher

Crayon Academy Missouri City

Missouri City, TX

May 2004 to May 2005

• Planned daily activities/crafts for children

• Supervised indoor/outdoor play

• Communicated with parents about child's needs/behavior EDUCATION

Bachelor of Science in Psychology

Dallas Baptist University

August 2007 to May 2009

SKILLS

Proficient verbal and written communicator; Excellent computer skills (type 40 wpm, microsoft office)

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