Information Technology Project Management
Resume:
Scott Goodwin
Dallas, TX 75243
*************@*****.***
PROFESSIONAL SUMMARY:
Demonstrated success driving the viability, reliability, and performance of IT operations while simultaneously executing cost-saving measures. Deliver organizational information systems, infrastructure, software applications, and technical support while working in partnership with cross-functional teams and business leaders. Achieve established goals, objectives, and business challenges through strategic planning, technical resolution, and implementing change management practices. Reputation for developing high-performance teams, boosting productivity, and enhancing customer satisfaction.
HIGHLIGHTS OF EXPERTISE:
Strategic & Operational Planning
Program & Project Management
Mentoring & Talent Development
Vendor Relationship Management
IT Audit and Compliance (SOX, HIPAA, PCI)
Infrastructure Architecture/Management
Data Center Operations
Process & Procedure Improvement
IT Turnaround
Disaster Recovery and Business Continuity
Exceeding Service-Level Agreements
Budget Management
Cost Reduction/Efficiency
Business Intelligence Analytics
CAREER SUMMARY:
FASTSIGNS International, Carrollton, TX
Drive the availability of information technology across the organization through strategic management of day-to-day operations.
Director of Information Technology Sept 2011 - Present
Align activities with key objectives and business plans by leading departmental strategy and activities. Direct the efficient delivery of a quality assessment and improvement program designed to target important services provided by the department. Achieve goals and objectives by defining and providing support and leadership. Encourage staff development by identifying opportunities for growth, resulting in a more effective and productive team. Ensure compliance by remaining up-to-date on applicable regulations including PCI, SOX and HIPAA. Fulfill support initiatives and growth/business plan strategies within budget and time constraints via effective management of IT projects and execution of resources. Maintain crucial documentation including the negotiation, preparation, and review of IT contracts, Statements of Work, consulting engagements, Software as a Service, and software development agreements.
Slash operating expense budget by identifying areas of cost-savings after an in-depth review of existing IT vendor agreements
Boost customer satisfaction scores by continually developing a high-performance team, recorded a 13% average increase in service delivery satisfaction scores in the first year over previous three years’ scores
Instrumental in contract negotiation for the SaaS POS system resulting in a cost-savings of $3M over the life of the contract
Save organization $400K and ensure licensing compliance by leading a software license audit
CRIF Corp/Cypress Software Systems, North Richland Hills, TX
Directed the day-to-day operations of all infrastructure and business systems in alignment with organizational goals.
Director of Information Technology Nov 2007 – Sept 2011
Facilitated the delivery of high-quality products to clients and provisioned technical resources in close collaboration with Development and QA teams. Played an instrumental role in conducting root cause analysis to resolve high-level client issues in partnership with product support. Authored needed technical documentation including architectural overview, RFPs, processes and procedures, disaster recovery, business continuity, FAQs, and user support guides.
Produced technological solutions by identifying, developing, and implementing timely resolutions
Executed a cost-effective VMware ESX/VSphere solution for the corporate office and ASP hosted application environment ensuring high performance, reliability, and scalability were realized
Emory Healthcare, Atlanta, GA
Spearheaded the timely production of department specific applications and systems within budget through leadership, technical expertise, planning, coordination, and project management.
Department Solutions Specialist Feb 2007 - Oct 2007
Achieved defined business and organizational requirements by designing, implementing, and maintaining department-specific applications based on system requirements. Opened integral lines of communication as liaison between end users, department management, and high-level executives. Developed, updated, and supported department specific applications and performed complete technical reviews of department system and application requests to ensure feasibility within the organization.
Determined feasibility of incorporating proposed application and/or system into existing infrastructure/systems and compliance with HIPAA and personal health information (PHI) protection policies and procedures
Beazer Homes USA, Atlanta, GA
Elevated performance by leading, managing, mentoring, and developing a high performance team of professionals responsible for providing technical services and support.
IT/Technical Services Manager Dec 1995 - Feb 2007
Led the continuity of technical services within a national Fortune 500 organization by lending support and technical expertise, analysis, planning, coordination, and project management. Boosted efficiency, reliability, and effectiveness of infrastructure operations and ensured compliance with SOX requirements via the development of new policies and operating procedures.
Supervised the deployment, operation, and support of enterprise systems including but not limited to Citrix Remote Sales Office Extranet, Automated Desktop Configuration, Support Desk Toolsets, Anti-Virus/Anti-Spam/ Anti-Spyware systems, MS Exchange, and Active Directory
EDUCATION:
California State University, Stanislaus - Bachelor of Science, Computer Information Systems
TECHNOLOGY SUMMARY:
Microsoft Server
Microsoft SQL
Microsoft SMS/Systems Center
VMWare VSphere
LAN/WAN
Microsoft CRM & Dynamics
Microsoft Exchange
Active Directory & Group Policy
Cisco ASA/PIX/IOS/Catalyst
Server Management
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