Customer Service Manager

JOCELYNE COSSIA ASSARE

** ******** *****, **********, ** 01201

413-***-**** *************@*****.***

SUMMARY

Bi-lingual, educated and experienced financial professional looking for challenging and rewarding work. Customer focused, detail oriented, team player who is technology savvy and calm under pressure seeking continued learning and new challenges. SKILLS

Excellent customer service skills while maintaining confidentiality and security policies;

Experience in MS Office Software (Word, Excel, PowerPoint);

Experience with various banking software, such as (FlexCube, WebClearning & Intermon, E-One (internet banking) and BANKS;

Professional communication skills, both written and verbal;

MS Work, Excel and PowerPoint savvy;

Extensive accounts receivable and payable experience;

Domestic operation (clearing, transferring and collecting) of checques. EXPERIENCE

2012 - 2015 Guaranty Trust Bank, Abidjan, Ivory Coast Assistant Settlement Manager

Supervise and coordinate the activities related to local and international transfer

(SWIFT and RTGS messages); and

Supervise and coordinate local clearing cheques and bills. Branch Operations Manager

Supervise and coordinate the activities related to domestic operations; and Supervising cashiers, sorters and marketers.

Customer Service Officer

Participation in the implementation of the BANKS (software) system; Selling banking products in accordance with rules and procedures to increase resources;

Welcome, inform and serve our banking customers;

Process of opening, closing and reactivating accounts; Printing checkbooks, processing applications and delivering of atm/debit cards and checkbooks to different branches; and

Resolved customer’s issues and concerns.

2011 ECOBANK, Abidjan, Ivory Coast

Internship Projects

FlexCube (Migrating and implementing software)

Customer service; and

Accounts receivable maintenance during the migration. E-Business Department

Visa, and prepaid card settlement;

Customer claims

EDUCATION

2016

2012

2007-2010

2006

Elizabeth Freeman Center, Pittsfield, MA

Money School

Guaranty Trust Bank, Abidjan, Ivory Coast

Executive Training Program

Bangalore University, India

Bachelor’s Degree in Business Management),

Lycee Municipal De Yopougon, Abidjan, Ivory Coast

High School Diploma

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