Customer Service Office

Annelis Vogel

414-***-**** ************@*****.***

Professional Office Skills and Technical Abilities

Answering multi-lined telephones and give information to callers, taking messages, and transferring calls to appropriate individuals utilizing professional phone communication skills

Professionally and personably greeting visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs by actively listening to customers and other visitors

Maintaining schedules and event calendars to maintain efficient office operations for office staff and setting customer appointment

Updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material using Microsoft Word

Operating office equipment, such as fax machines, copiers, and phone systems and arrange for repairs when equipment malfunctions immediately

Using computers for various applications, such as database management and word processing utilizing Microsoft Word and Excel and other computer applications

Setting up and managing paper or electronic filing systems for accurate and easy to find data management according to office filing systems

Creating, maintaining, and entering information accurately and efficiently into databases

Completing forms in accordance with company procedures with accuracy and precision

Ordering office supplies to ensure an adequate stock of supplies and office materials

Professional Office Administration History

Administrative Team Member 1997 – 2016

Assurant Health Milwaukee, WI

Answering customer questions over the phone and provided accurate and accountable information to ensure exceptional customer services

Completed forms by following company procedures and workflows to accurately process information

Located and attached appropriate information to correspondences to make sure that team members have the needed information to perform excellent customer service

Conducted research by utilizing online databases and searches to find the most current and recent information from trusted sources

Readily and urgently assisted team members to ensure the very best customer service throughout the team and organization

Effectively and efficiently entered information into proprietary databases with exceptional accuracy and precision

Quickly learned how operate new programs and equipment and completed task and operations correctly on the first time

Utilized high attention to detail to proofread and correct any errors on correspondences with customers and other stakeholders and made sure that all work was professional quality

Ordered all necessary supplies and make sure that all orders were within set aside budgets

Education

High School Diploma

John Marshall High School Milwaukee, WI

Contact this candidate