Steven D. Mertz

*** ***** ***. *****: 330-***-****

Barberton, OH 44203 Email: acyc6a@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

Homesite Insurance 12/2010 5/2016

Akron, Ohio

Claims Adjuster:

Establish contact with policyholders.

Verify policy and coverage, specific to each loss.

Gathered needed information required to adjust claim.

Explain process and set accurate reserves.

Identify and investigate potential fraud.

Work with third party vendors to assist in claims settlement.

Cambridge Integrated Systems 2/04 12/10

Solon, OH

Claims Examiner: 11/04 12/10

Claims: Review newly assigned files and determine what supporting documents are needed. Review

properly supported claims for potential payment according to coverage and benefits due. Work up total

loss offers. Issue denials when conditions of the policy have not been met. Calculate values of damaged

or stolen property.

Call Center Specialist 2/04 11/04

Policy: Explain benefit details to account holders. Answer specific questions pertaining to state liability

laws and the effects they have on car rental coverage.

Loss calls: Initiate claim process by gathering all necessary information. Recognize policy violations in

order to issue an upfront denial. Review files and notes to determine proper status of claims.

SKILLS AND OTHER QUALIFICATIONS:

Licensed claims adjuster.

Excellent communication and decision making skills.

Ability to handle multiple tasks and complete projects with minimal supervision.

Work well within a team environment.

Maintains professionalism during customer interaction.

Data entry and retrieval.

Operation of various office equipment.

EDUCATION: 1993-1995

University of South Florida

Tampa, FL

Associate degree in Economics.

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