Customer Service Manager
Resume:
*** ******** ***** **** ******, NY ***** 518-***-**** 518-***-**** *********@**********.***
John K. Baldwin
Profile
Professionally qualified and results driven Manager, experienced in Manufacturing, Production, Distribution, and Warehousing.
Experience
August 2016 – January 2017 Bilinski Sausage Manufacturing Cohoes, NY
Production/Facilities Manager
Responsibilities:
Manage all aspects of Operation, including manufacturing, packaging, maintenance, and safety.
Manage 35+ exempt and non-exempt employees.
Responsible for performance, ensuring efficiency, safety and quality standards are maintained.
Responsible for all facilities functions.
Metrics tracking, reporting daily throughput and efficiencies to company president.
Work closely with USDA officers ensuring food safety standards are adhered to.
Manage inventory control, with weekly cycle counting.
October 2015 – August 2016 Ace Hardware Corp. Gansevoort, NY
Operations Manager
Responsibilities:
Manage operations within an 850K sq. ft. facility in service of 500+ Ace retail locations in all of NY, NJ, CT, New England and eastern PA.
Manage 150+ exempt and non-exempt employees.
Responsible for performance, ensuring efficiency, safety and quality standards are maintained.
Metrics tracking and reporting – trend analysis, planning and continual adjustment.
Incident Investigation (HR, safety and loss prevention)
Work closely with Customer Service ensuring World Class Service.
Work closely with the Inventory Department. Assist with Cycle Counts and inventory discrepancies.
Jan 2015 – October 2015 Energizer Batteries Bennington, VT
Operations Supervisor
Responsibilities:
Oversee off shift operations, including Manufacturing, Clean Room, Packaging, Molding, Quality, Maintenance, Engineering, and Facilities.
Manage up to 100 full time and temporary employees.
Responsible for employee performance, ensuring efficiency, safety, and quality standards are maintained. Also progressive disciplinary action when necessary.
Work closely with Quality Departments ensuring proper and adequate Technician training.
Weekly Payroll and attendance control through a web based program. (ADP e-time)
Leader of continuous improvement teams.
Work with planning department, to drive customer service.
Prepare employee evaluations.
Work with Leading to Lean Dispatch to ensure timely repairs and less machine downtime.
Work with SAP Business Solutions.
Work closely with Engineering Department, modifying equipment to improve processes.
Nov 2006 – Jan 2015 Ace Hardware Corp. Gansevoort, NY
Distribution Supervisor
Responsibilities:
Supervisor up to 40 direct reports in multiple Outbound Departments.
Responsible for employee performance, ensuring efficiency, safety and quality standards are maintained. Also progressive disciplinary action when necessary.
Fill role of Operations Manager during vacations and absences.
Calculate daily metrics including labor hours needed and completions times.
Responsible for freight from all departments being delivered to the shipping dock in unison, on time and accurately.
Ensure all trucks are loaded accurately and timely to ensure dispatch times are met. (up to 55 trailer loads daily)
Weekly payroll and attendance control through a web based program. (Ceridian Time Pro)
Interview and evaluate candidates for hire.
Conduct facility tours for new hire candidates, visitors, Ace store owners, and outside vendors.
Assist with the new hire orientations and training.
Prepare employee evaluations for all direct reports.
Work closely with inventory department, ensuring inventories are accurate, Assist with cycle counts.
Assist Traffic Department with logistical issues and processing bills of lading.
Responsible for the processing of all merchandise returned from Ace stores.
Work with SAP, WMS, and AS/400 business systems.
Assist IT (corporate tech support) with computer hardware and software problems.
Apr 2005 – Nov 2006 Latham International Scotia, NY
Production Supervisor
Responsibilities:
Supervise up to 70 direct reports in all departments. Production, Quality, Maintenance, and Warehouse.
Responsible for employee performance, ensuring efficiency, safety, and quality standards are maintained. Progressive disciplinary action when necessary.
Fill role of Production Manager during vacations and absences.
Prepare employee evaluations for all direct reports.
Weekly payroll and attendance control.
Safety Coordinator. Heading the Safety Committee and responsible for all safety training plant wide.
Leader of several continuous improvement teams.
Responsible for Forklift certifications.
Interview and evaluate candidates for hire.
Run shift labor costs and production reports on business systems through AS/400 server.
Work closely with planning and customer service departments to deliver on promise dates, driving a reduction in backorders, and running special jobs to meet customer commitments.
Nov 1986 – Apr 2005 Solo Cup (Hoffmaster) Glens Falls, NY
Production Supervisor
Responsibilities:
Supervise up to 25 direct reports in all departments. Printing, Converting, Quality, Maintenance, and Warehouse.
Responsible for employee performance, ensuring efficiency, safety and quality standards are maintained.
Report safety performance and efficiencies to management.
Enter daily production reports into BPCS through AS/400 to ensure inventories are accurate.
Schedule production for all printing machines, insuring most efficient job changes.
Assist with all machine adjustments in the Converting and Printing Departments.
Work closely with Engineering Department, modifying equipment and processes to increase efficiencies.
Assist Inventory Control by leading cycle count teams.
Certify and train all new lift truck drivers.
Weekly payroll and attendance control.
Responsible for Safety Orientation for all new hires.
Evaluate temporary employees for future permanent positions.
Perform OSHA required lock-out / tag-out periodic inspections.
Skills & Expertise
Process Improvement.
Cross Functional Team Leadership.
Lean Manufacturing, Continuous Improvement, 5S.
Ability to multi-task and drive execution.
Strong ability to direct and motivate people.
Industrial Sewing.
RF Scanning.
Voice Pick Technology.
Kaizen
Value Stream Mapping
Maintenance Management.
Ergonomic Analysis.
Proficient in Microsoft Word, Excel, Outlook, Power Point.
Work with multiple business applications. SAP, WMS, BPCS, AS/400.
Polystyrene Extrusion and Injection Molding.
Plastics granulating and grinding.
Paper Converting.
Flexographic and Offset Printing.
Radio Frequency (RF) Welding.
Education / Training
Graduate of Fort Edward High School.
Four Phase Coaching.
Inside Out Coaching.
Lean Manufacturing and 5S training through the Center for Economic Growth. Albany, NY.
DuPont STOP for safety program.
Total Quality Management Facilitation and Leadership.
Ergonomic Analysis training.
Train the Trainer for lift truck operation and safety through The Clegg Company.
Risk Management Solutions through Liberty Mutual Insurance Group.
Kaizen and Continuous Improvement training through James Ryan Associates.
Value Stream Mapping and Cross Functional Team building through James Ryan Associates.
References
Available upon request.
Contact this candidate