Senior global operation officer (lean six sigma green belt)

RESUME

Name : Kasthuri D/O Mathialagan

Gender : Female

Address : No 6, Jalan Tegas 25/137,

Seksyen 25,

***** **** ****.

Tel No : 014*******

Tel Off : 03-86027146 / 03-86027115

NRIC : 891***-**-****

E-mail : ************@*****.***

Nasionality : Malaysian

Race : Indian

Marital status : Single

D.License : B2 & D

ED EDUCATION BACKGROUND

UCATION BACKGROUND

Seeking a suitable position on process improvement areas where my potentials and my acquired knowledge can contributed for company’s growth and success.

2014 : Lean Six Sigma (Green Belt)

: Certified by Expert Rating

2009-2012 : Bachelor of Arts in Social Administration & Justice

: University of Malaya

: CGPA 3.02

2007-2008 : Sijil Tinggi Persekolahan Malaysia (STPM)

: CGPA 3.25

: (MUET-Band 3)

2002-2006 : Sijil Pelajaran Malaysia (SPM)

: SMK Taman Sri Muda

: 3A, 4B, 1C

Place : Scope International Sdn Bhd (Standard Chartered)

Period : July 2012 - Current ( 4years 4 months)

Position : Senior Global Operation Officer

Department : Client Data Management (Account Services Malaysia)

Duties :-

Payroll Account Opening

SME Account Opening

Cash One/ Maxicash /DCL Account Opening (credit card loan).

SMS triggering -card cancellation,activation, collection,limit maintenance,overdraft,cash one.

E-Statement registration/termination/maintanence. (personal banking).

Online banking registration/ termination/ maintenance (personal banking).

SMS banking registration/termination/maintenance.

Online banking & E-statement registration via Automation.

Credit limit maintenance (3rd party transfer/interbank fund transfer/ overall daily limit/bill payment.

SMS bulk registration - new credit card approval.

Sole proprieter online banking registration (company).

SVS-Signature Verification for account opening & account servicing.

KYC update - customer risk code

Cheque book application (personal & company).

Cheque book return.

Direct debit authorization billing (insurance)

Direct debit mandate

Direct debit authorization Setup.

Standing Instruction Setup (SI)

Safe deposit locker setup

Sweep transaction adhoc Setup, maintenance & modification.

GST reversal

Standing Instruction approval (cashier’s order & IBG)

Statement Of Account

Legal (bankruptcy)

Company Audit Confirmation -current role

Handling Hotline –Complaint cases

Achievement :

Awarded an ex-gratia for the good performance in 2012, 2013 & 2014

Converted to permenant staff (Global Operation Officer) from fixed term staff (2014)

Promoted as Senior Global Operation Officer 2015.

Awarded an ex-gratia for the performance rating 2015, Q1-Q3 2016

Best Checker of April 2016 (high error logger) - cash reward (RM1000)

Invent Age winner (Best Project Idea for August 2016) – holiday package reward

Best Sports Woman for Retail Banking Operation (2016)

Shortlisted candidate for the RBO Leadership Programme (Operational Expert -6 months programme.

YEAR

ACHIEVEMENT IN PROCESS IMPROVEMENT

2014

Cash One Account Opening

Paper saving- stop printing application form for account opening input purpose.

Dual screen monitor – accuracy in checking & replacement of printing application form.

Working hours - morning shift suggested to overcome template submission delay for loan disbursement.

Merge hold limit and tie limit templates into one intruction instead of raise two SR

Remote banking Request (Online banking/E-statement/SMS Banking)

Creation of master tracker to track the volume,case status and processer incharge.

Migrate RMS request steps to branch to avoid cycle time exceed.

Stop attach screen shot of maintenance as prove. (non value added step)

E-Statement Pilot Registration

Request submission of instruction on daily basis instead of bulk to avoid backlog.

2015

SMS Triggering

Eliminate screen shots before & after maintenance attached in SR as proof. Over processing.

Simplify the steps – run macro one time only to extract customer mobile numbers for all sms process.

Creation of DOI/process guide for all the sms triggering process.

*PROJECT : HOW TO IMPROVE SMS TRIGGERING PROCESS 2015

- Implementation of checker role in sms banking web & reconciliation

- Introduce V-lookUP for 100% checking

- Introduce new service code for uploading (justone overdraft process)

- Reconciliation tracker implemented for all the process

- Action plan on failed sms delivery

- Staff mobile excluded during uploading

E-statement & Online Banking Registration (Automation)

Identify new way of volume updates. (May)

Elimination of 60% of non value add process steps (September)

Signature Capture/ Verification (SIGCAP)

Suggest to simplify volume tracker (time saving)

2016

Audit Confirmation

Implementation of tracker to record cheque receiving i/o book recording

Safety box for cheque storage.

GL raised –indicate bank code i/o full bank name

Reopen the rejected cases i/o raise new request.

Proposal of Digital Signature

Implementation of softcopy uploading in system to reduce complaints

Introduction of master tracker –database to detect duplicate request

Suggest to stop receiving hardcopy- time saving 2.6hours monthly.

Project – Consolidating Audit confirmation trackers to aid investigation processes.

Improve efficiency, customer experience and TAT.

Time saving : 54mins daily

Place : Jabatan Kebajikan Masyarakat Selangor (JKMNS)

Period : September 2011-January 2012 ( INTERSHIP)

Position : Trainee at Bahagian Pembangunan Orang Kurang Upaya (BPOKU)

Duties :-

Handle disabled clients & answer calls.

Process clients application for OKU card.

Organised social programmes planned by ministry-state level.

Process clients allowence-disabled people.

Investigate clients family background, properties for welfare application.

Do inspection on PDK center’s under selangor & prepare reports.

Achievement :

Organized “Sambutan Hari OKU peringkat Selangor 2011”.

Represent JKMNS to present on ‘social welfare for disabled people at MBPJ.

Open booths at MAB, SJK(C)Puay Chai for OKU registration.

Place : RBR Enterprise Sdn.Bhd

Period : May 2011- Aug 2011

Position : Administration Clerk

Duties :-

Process customers application form.

Call customers for verification of their personal particulars for loan application.

Follow up all customers and outstanding debtors.

Report to supervisor or manager immediately for such cancellation of ATM cards.

Prepare invoices & do filing.

Handle office cash.

Year : 2012 - Current

Level : Standard Chartered (Scope)

Scope Volunteering Programs

1.EPL Football Malaysia Cup 2013

2.Orang Asli Children Education Programme at Bukit Beruntung 2014

3.Rainforest Race (SORR) 2014

4.Living With HIV –ESP Burst Asia Largest Ballon Fight 2014

5.The Quest of Gua Tempurung 2015

6.The Nurture Nature 2015

7.RDAP: Outreach Trip 2015

8.Planting the Seeds of Hope 2015

9.The Red Ribbon Carnival 2015

10.RDAP: Eye check up 2016

Sports

1.Netball

-Represent standard chartered malaysia in KL-Singapore Netball Game (2013, 2014 &2015)

-Represent Consumer Banking – Arena Scope (2013, 2014 & 2015) – Champion

-Best goal scorer award-2013

-Represent standard chartered in Piala Puteri Umno Ampang 2015

-Netball captain - sports committee LnL 2015

2.Futsal (ladies)

-Represent Standard Chartered Malaysia in KL-Singapore Futsal Game (2015)

-Participate SCB futsal (world sports day) 2015 –Champion

-Participate in Friendly Match (ladies vs Veteran SCB management) 2015

3.Badminton

-Represent Banking Ops 2 – Arena Scope (women doubles) - 2015

-Participate in SCB Open Badminton Tournament (women doubles) – 2015

-Represent Banking Ops 1 - Arena Scope (women & mix doubles) - 2016

4.Volleyball

-Represent Banking Ops 2 – Arena Scope (women category-third placing) – 2015

-Represent Banking Ops 1 - Arena Scope (women & mix doubles) - 2016

5.Bowling

-Represent Banking Ops – Arena Scope (group category) 2015

6. Paintball

-Represent Banking Ops 1 - Arena Scope 2016

Team Engagement Activities

1.Lending & liabilities RnR committee member 2015 (represent department)

2.Organise events such as “Women International Day”, “Charity Sales”, “Back to school”

3.Participate in back to school event Drama – 1st placing

4.Participate in Happy Friday Halloween photo contest –represent division – 2nd placing

5.Participate in GSSC SIB Deepavali Kolam competition –represent division – 2nd placing

6.Living With HIV Committee (GSSC 2016)

7.RBO Engagement Committee 2016

Year : 2009-2012

Level : University

Position : -

1.Netball Athlete of Universiti Malaya

Participate in UNIMAP Open, Cobra Open, Puteri Umno Open

Participate in friendly match with Bukit Jalil Sports School (BJSS), National University of Singapore (NUS), National Team of Singapore, Team of Colombo (Sri lanka)

Participate in Piala Toh Puan Uma Sambanthan UM

-Best goal shooter award-2010

-Best player award- 2011

2.Team Manager ( Netball) of 3rd Residental College

Leader and coach netball team.

Represent college in Sukan Mahasiswa (SUKMUM)- 2009/2010/2011

3.Deputy Director of Malam Kebudayaan India 2010

Person incharge for Pesta Ponggal.

4.AJK Sports & Recreation-Department of Administration & Social Justice 2010

Handle sports activities for department students.

Language Spoken : Fluent English, Malay & Tamil

Written : Fluent English, Malay & Tamil

Computer Literacy :

Windows 2003/XP/Vista/7

Office – Word, Excel, Powerpoint 2003,2007 & 2010

SPSS 16.0 (Statistical packages Social Science)

Six Sigma Green Belt certified by Expert Rating

Availability : After 2 month notice.

Name : Mr. Manicavasagam Palaniandy

Position : CEO / Principal Consultant

Office : Lean Partner Sdn Bhd

Email : ******@******.***

Mobile : 012-*******

Contact this candidate