Tammany J. Perrin

*** ******* *****

Garland, Texas 75040

acybyy@r.postjobfree.com

469-***-****

Objective: Seeking a position as a Mortgage loan Processor that will utilize my excellent experience with Calyx Software and professional customer service skills.

Technical Skills:

Word, Excel, Microsoft, PowerPoint, AS400

Internet, Calyx Software-Point, DU, DO, Outlook, Access

Experience:

Paladin Consulting Inc. / Calyx software, Point Loan Support Tier II

7/2015 - Present

* Assist Tier I Loan Support new hire with any question helping the User on a call

* Assist with Escalation call that Tier I need help with while assisting Brokers and Lenders

* Answers telephone calls from customers regarding issue with using their Point software to process loans.

* Knowledgeable of TRID Compliance - Loan Estimate and Closing Disclosure

* Taxes, Deed of Trust, Appraisal, HUD 1 and Title

* Resources as Point User Guide, Tech Tips, Help Files in Point, CSG Intranet, CSG Knowledge Base and other

Implement solutions based on defined procedures.

Cornerstone Staffing / Nationstar Mortgage, Sales Manager Assistant/ Loan Officer Assistant 3/2013 -7/2013

*Did No locks No documents Reports, Extended locks Reports

*Fed EX loan documents to homeowner and add return envelope for sign mortgage documents.

*Extended expiring locks for Loan Officer

*Transfer loans for Loan Officer from application to Nation star system.

* Cancel loan for Loan Officer as request

Bank of America, Customer Services Representative, Escrow Dept. 2nd level Queue 1/2008- 3/2012

*Handle Escalated Escrow calls in a time sensitive matter and resolving the issue over the phone.

*Worked from two Monitor used for Customer Services use to access customer information review and assist,

analyze escrow accounts and update insurance policy, make tax disbursements as needed.

*Knowledgeable of Deed of Trust, Taxes, Appraisal, HUD 1 and Title Policy.

Stay-At-Home-Mom 11/02-1/7/08

* Five years ago I trade in the Corporate Career as a Mortgage Loan Processor, For a less glamorous job that paid less but more responsibilities but the benefits for my Children priceless.

On Staff Temporary Services, Loan Processor 7/02-11/02

* Process loans in a timely manner, set up loans and order all necessary exhibit and Title Insurance, Flood certificates, Survey, Appraisal and Mortgages Insurance

MCI / WorldCom, Field Help Desk 11/00-6/02

* Create new accounts and adding numbers, calling cards and Toll-free numbers to accounts for the

Education:

Richland College – Dallas, Texas Information Technology Specialist Certificate

North Lake College- Irving, Texas Mortgage Banking

Champions School Of Real Estate –Completed 150 hours of study accredited by Texas Estate Commission