Customer Service Loan Officer
Resume:
Tammany J. Perrin
Garland, Texas 75040
********@*****.***
Objective: Seeking a position as a Mortgage loan Processor that will utilize my excellent experience with Calyx Software and professional customer service skills.
Technical Skills:
Word, Excel, Microsoft, PowerPoint, AS400
Internet, Calyx Software-Point, DU, DO, Outlook, Access
Experience:
Paladin Consulting Inc. / Calyx software, Point Loan Support Tier II
7/2015 - Present
* Assist Tier I Loan Support new hire with any question helping the User on a call
* Assist with Escalation call that Tier I need help with while assisting Brokers and Lenders
* Answers telephone calls from customers regarding issue with using their Point software to process loans.
* Knowledgeable of TRID Compliance - Loan Estimate and Closing Disclosure
* Taxes, Deed of Trust, Appraisal, HUD 1 and Title
* Resources as Point User Guide, Tech Tips, Help Files in Point, CSG Intranet, CSG Knowledge Base and other
Implement solutions based on defined procedures.
Cornerstone Staffing / Nationstar Mortgage, Sales Manager Assistant/ Loan Officer Assistant 3/2013 -7/2013
*Did No locks No documents Reports, Extended locks Reports
*Fed EX loan documents to homeowner and add return envelope for sign mortgage documents.
*Extended expiring locks for Loan Officer
*Transfer loans for Loan Officer from application to Nation star system.
* Cancel loan for Loan Officer as request
Bank of America, Customer Services Representative, Escrow Dept. 2nd level Queue 1/2008- 3/2012
*Handle Escalated Escrow calls in a time sensitive matter and resolving the issue over the phone.
*Worked from two Monitor used for Customer Services use to access customer information review and assist,
analyze escrow accounts and update insurance policy, make tax disbursements as needed.
*Knowledgeable of Deed of Trust, Taxes, Appraisal, HUD 1 and Title Policy.
Stay-At-Home-Mom 11/02-1/7/08
* Five years ago I trade in the Corporate Career as a Mortgage Loan Processor, For a less glamorous job that paid less but more responsibilities but the benefits for my Children priceless.
On Staff Temporary Services, Loan Processor 7/02-11/02
* Process loans in a timely manner, set up loans and order all necessary exhibit and Title Insurance, Flood certificates, Survey, Appraisal and Mortgages Insurance
MCI / WorldCom, Field Help Desk 11/00-6/02
* Create new accounts and adding numbers, calling cards and Toll-free numbers to accounts for the
Education:
Richland College – Dallas, Texas Information Technology Specialist Certificate
North Lake College- Irving, Texas Mortgage Banking
Champions School Of Real Estate –Completed 150 hours of study accredited by Texas Estate Commission
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