ARIANA E. LUNA

Address: ** ****** ***. ***. *, Boston MA 02135

E-mail: acybys@r.postjobfree.com

Phone: 978-***-****

EDUCATION

ENDICOTT COLLEGE, Beverly, MA Graduation: May 2013 Bachelor of Arts and Sciences – Major in Psychology / Minor in Business Thesis II TBC Concentration: Business

Dean’s List

THE AMERICAN SCHOOL FOUNDATION, A.C., Mexico City, Mexico Graduation: June 2009

Honors: A levels, Deans List, High School Diploma

Activities: Varsity Volleyball, Model United Nations Conferences, Community Service Clubs, Student Government, Student Council, and Counseling Center Assistant PROFESIONAL EXPERIENCE

Row 34, Boston, MA 10/2015 – Present

Guest Relations

• Welcome guests with high-energy greeting and hospitable service to ensure optimum guest experience

• Manage mediums and requirements of guest relations, in-person and telephone guest inquiries, e-mail and correspondence, and reservation bookings

• Forge exceptional relationships with guests, front of the house staff, and back of the house staff, securing more effective communication throughout the restaurant

• Running point, monitor and plan the dining room and guest flow to maximize table usage and minimize guest wait times, with ability to prioritize and multi-task

• Adept in facets of operations of daily menu planning and production through InDesign

• Train and integrate new staff in using all systems of operation for restaurant service and policies

• Aid and complete any administrative tasks needed in the company’s management or HR office

• Partake in stage and training shifts for kitchen expedite, food running, and serving Global Technical Talent, Portsmouth, New Hampshire 9/2014 – 12/2014 Senior Staffing Manager

• Operated remotely three days a week at permanent residence

• Specialized in recruiting and pre-qualifying senior level IT professionals for clients' immediate long and short-term contract needs, contract-to-hire and direct hire positions

• Worked exclusively with high level IT professionals, as well as for their non IT departments

• Guaranteed delivery of highly qualified resources within a few days of notification, and offered clients best selection of candidates

• Responsible for processing complete candidate integration; including interviewing, retaining, and negotiating candidate salary

SNI Companies, Boston, Massachusetts 1/2014 – 9/2014 Staffing Manager

• Responsible for full cycle recruiting process, critiquing resumes, interview and evaluate candidates, scheduling client interviews, and negotiating salaries

• Duties included high volume sourcing for contract and permanent positions with diverse technical skills

• Successfully matched and placed candidates for direct hire and temporary placements with open requisitions

• Communicated with both candidates and hiring managers on status of positions on a daily basis

• Entered all qualified candidates, re-activated existing candidate pipeline, and proactively documented all updates into BullHorn system

• Conducted frequent industry related market research to find clients and qualified talent

• Accountable for business development making at least 40 marketing calls daily to both existing and new prospective clients

• Built and managed relationships with talent, and hiring managers in order to deliver timely scheduling of telephone and face to face interviews in a high volume environment

• Ensured budget and profit was at least a 60% mark up from bill to pay rate

• Wrote up weekly Management Report which includes update on payroll, current and prospective job orders, clients, and hours worked

• Guaranteed client retention

Abbott Personnel Consulting, Inc., Boston, Massachusetts 7/2013 – 12/2013 Staffing Specialist

• Recruited and managed temp and perm candidates for exclusive organizations

• Maintained old clients, servicing their staffing needs for temp and perm positions

• Recruited candidates via Bullhorn, Monster, LinkedIn, Engineer Jobs, and other social media

• Coordinated interviews, screened, trained and prepared candidates for placements

• Originated marketing materials to increase visibility of Abbott Brand Euristikos: Center of Excellence in Pediatric Research, Granada, Spain Fall 2012 Psychologist Assistant, Research Assistant Intern

• In charge of giving EEGs to children under age of 12, recording and analyzing results

• Developed research on fetus development and effects of mother obesity

• Gave weekly progressive psychotherapy to children, adults, and family sessions with low income HYDE, Club and Lounge Mexico City, Mexico Summer 2012 & Summer 2013 PR, Server, and Bartender

Mi Kinder, Mexico City, Mexico 2011

Children Therapist, TA

• Collaborated on the education of school year preparation of children ages 4-6

• As co-therapist, facilitated sessions for children with learning disabilities by adapting better learning skills through CBT

• Focused on Imagery-In-Movement method, integrating artistic expression

• Designed and delivered workshops introducing expressive art as a means of addressing adaptation Comisión Federal de Electricidad (CFE), Mexico City, Mexico 2010 Human Resources Health Care and Employer Assistant Intern

• Successfully developed and analyzed new HR policies involving different psychological exams

• Conducted motivational exercises to improve employee morale and participated in leadership initiative activities

• Presented a benefits program for better staff health care options

• Implemented psychological analysis exams for new hire applicants, increasing effective strategies for screening and recruitment of employees

• Managed recruitment interns; organized and tracked payments and mailings Telefónica Movistar S.A., Mexico City, Mexico 2009 Human Resources Administrative Assistant Intern

• Reported and assisted the Director of HR and Human Capital Board by managing all administrative support

• Created and analyzed demographics, sales, and workforce satisfaction reports

• Managed new “Jóvenes de Hoy” logo development by assisting in creative presentation

• Successfully implemented Leadership Skills lectures for employees The American School Foundation A.C., Mexico City, Mexico 2008 Senior Camp Counselor

• Provided enthusiastic and educational experiences that inspired learning, good citizenship and sense of community

• Facilitated communication with advertising agencies, clients and Marketing Director SKILLS

Computer Skills:

• MS Office Suite, Adobe Photoshop, HTML, AVID; proficient with Windows, Mac OS, most social and recruiting media outlets (Facebook, Twitter, LinkedIn, IG), Bullhorn, JobDiva, Monster, Dice, Discover, Careerbuilder, Indeed, InDesign

• OpenTable, Breadcrumb, Reserve, TripleSeat

Marketing and Art Skills

Character Traits

• Professional and effective in communication skills

• Ability to actively work in a team environment

• Motivational team leadership

Languages:

• Native fluency in English and Spanish

REFERENCES

Available Upon Request

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