call center sales/customer service, promotional marketing/sales

LISA KITCHENS

****.*********@*****.***

PROFESSIONAL EXPERIENCE

Excellent sales negotiation and closing techniques, customer service skills, computer skills, able to follow a script verbatim in a natural conversational style.

EXPERIENCE

10/2016 RESEARCH INTERVIEWER

Present Bernett Information Group

Duties Performed:

• Attain answers to extract data that is reliable and honest

• Conduct candid methodical conversation to yield insights

• Detect and discover the information desired by client

• Maintain and exceed expected survey rate by using rebuttal techniques

05/2016 TELEPHONE SALES

10/2016 American Workers Insurance Services

Duties Performed:

• Outgoing cold calls and Incoming warm lead sales

• Team call back and follow up supervision

• Responsible to improve team sales

• Extensive knowledge of Medicare and Medicare supplemental insurance

03/2016 TELEFUNDING / TELESALES

07/2016 DCM @ The Alley Theatre, Houston Texas

Duties Performed:

• Cold called new patrons for large donations;

• Cold called lapsed donors to recommit to yearly donations;

• Season tickets sales;

• Complete credit card donation process.

03/2010 APARTMENT LOCATOR

04/2016 Free Movers Apartment Locators; Houston, TX

Duties Performed:

• Established customer commitment to use locating service;

• Located apartments for customers, including ones with bad rental/credit history;

• Performed customer call backs and follow ups;

• Invoiced apartment complexes;

• Worked on computer typing and using data entry skills.

10/2012 LEAD GENERATOR/PRE-QUALIFIER

08/2013 Final Expense Direct, Houston, TX

Duties Performed:

• Cold-called customers to generate life insurance leads in a call center environment;

• Pre-qualified leads for licensed insurance agents, while being sensitive and professional in dealing with the elderly customer base.

10/2011 SALES/CUSTOMER SERVICE

09/2012 Royal Fixtures Houston, TX

Duties Performed:

• Sales/sales negotiation;

• Processed refunds from returns;

• Accounting using Advanced Quickbooks;

• Maintained sales records;

• Performed inventory;

• Filled out Purchase Orders;

• Purchasing and negotiation with vendors;

• Shipping out of items purchased by customers.

01/1999 Lead Generator/Customer Service

06/2008 Dorothy Williams Insurance Agent Houston, Texas

Duties Performed:

• Acquired space in retail store for lead generation;

• Set-up and ran promotion for lead generation in retail stores;

• Cold-calling and warm lead appointment setting for sales;

• Computer and data entry.

EDUCATION

1983 David Rankin Technical College, St Louis, MO

Associates Degree

Major: Architecture

Houston Community College Houston, Texas

2008 Certificate Business Technology

2006 Certificate Workplace Literacy

1981 Alton High School; Alton, IL

High School Diploma

SKILLS

• Inside B2B Sales and Closing, Customer Service, Marketing and Cash Handling;

• Computer/CRT;

• Computer Research;

• Basic Accounting;

• Outgoing personality;

• Works well individually and with a team, as well as with management.

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